How do you know your transition to virtual service delivery is effective? The WESO toolkit can help.
Published on: July 6, 2023
In this post I'm providing some background information about how the evaluation toolkit was created and why you should connect with the WESO team soon to learn more about and implement it in your organization.
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Evaluating your transition to hybrid service delivery (newsletter summary post)
Published on: July 7, 2023
Two years ago I moderated a panel focused on measuring virtual service delivery for the Peel Newcomer Strategy Group. We asked the question: How do I know my transition to virtual service delivery is effective? It was a great discussion with many resources shared. This year I'm happy to share a better answer.
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Evaluating your hybrid services, there's a toolkit for that
Published on: May 29, 2023
The YMCA of the National Capital Region’s project, Wired: Evaluating Settlement Online (WESO), is a research-based program that addresses the challenges/barriers that service providers and newcomer clients face in delivering/using remote and hybrid services. The project is uncovering evidence-based practices that Settlement Service Provider Organizations (SPOs) find promising in delivering remote/hybrid services and engaging clients, creating a toolkit/framework and resources for SPOs to evaluate the effectiveness of your service delivery and adapt your models accordingly to improve services, and creating a network of knowledge and promising practice sharing.
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