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Bridging Digital inclusion - Josoor conference - presentation
Published on: May 22, 2024
I originally presented this at the Arab Community Centre of Toronto's Josoor Project Conference in March 2024: "Digital Inclusion: From Research to Application - Opportunities, Challenges and Strategies." You can view the video as well as read my full remarks in text.
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The future of settlement work – thinking out loud - four years later, not much has changed
Published on: March 23, 2024
In this December 2018 video I thought out loud about the future of immigrant/refugee settlement work, but really human service more broadly. We've learned a lot since then. Experienced a lot. I thought it would be interesting to reshare this 2018 reflection now to see where we're at. And not much has changed.
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Digital in the IRCC CFP - a summary and some recommendations
Published on: December 18, 2023
What's in the CFP related to digital that should be acted on?They'll fund your tech. But what should you ask for? I don't have a crystal ball or insider view of IRCC, and they're being vague in some areas. But there are a few areas that seem fairly clear to me where I want to make recommendations. I'm also pointing out areas of the CFP that you need to make sure you actually find and read.
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Sampada Kukade – what digital transformation can look like if you have support
Published on: August 30, 2023
In this episode of the Technology and Human Services podcast I’m speaking with Sampada Kukade from Skills for Change, a Toronto based settlement and employment organization that is no stranger to technology innovation. However, what you’ll find in this conversation, and what I find infinitely useful is that even organizations who are large and growing such as Skills for Change still need support in their digital transformation. And as part of their support, Skills for Change joined a pilot project called Charity Growth Academy run by CanadaHelps, which has been providing organizations, nonprofits, specifically, and charities with support around their digital transformation.
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Events, reports, and media to support your digital transformation (newsletter summary post)
Published on: August 1, 2023
In this newsletter update I provide links to a number of upcoming events related to digital transformation, along with tech-related news and reports, and some immigration and diversity-related stories.
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The federal budget misses a key opportunity to address digital inclusion
Published on: April 4, 2023
I was asked to contribute to a Future of Good article evaluating the recent federal budget. My high-level evaluation in is the article, but I thought about it a lot when I replied. I'm posting my entire response here.
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Settlement Information in a Group Chat: Turning a Popular Mode of Communication into a Powerful Tool for Integration
Published on: April 1, 2023
Refugee 613’s Digital Messaging for Settlement and Integration (DMSI) project has explored the benefits of addressing this challenge by offering newcomers free, easy and fast access to settlement information in their own language and customized to their needs, via off-the-shelf apps on their smartphones. This article discusses the learning from the latest DMSI pilot, the Afghan Digital Service, which uses a private, moderated group on Telegram to provide key settlement information to more than 700 Afghan newcomers.
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25 Years of Digital Transformation in the Settlement Sector: Past, Present and Possible Futures
Published on: April 1, 2023
The articles in this series should provide you with some inspiration and ideas. You should want to learn more about the projects and research. Hopefully they will encourage you to share what you’re working on. There is so much innovation in our sector. Too much of it stays under the radar. With this publication, we’re looking to reveal some of the innovation to you. Let’s make this a starting point for an ongoing sector conversation.
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Digital capacity for Immigrant & Refugee-serving organizations
Published on: January 3, 2023
Recently I presented a "lightening talk" at the Future of Good's Dismantling Digital Barriers Summit. The Summit sought to understand "what is digital equity? Who is left behind? And how do we close that gap?" It's a topic that has taken on increased importance in our sector. I thought I'd share my speaking notes.
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