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Let’s reconceptualize what Settlement Services are from the newcomer viewpoint, with newcomers at the centre. It’s not agencies delivering programs and services. It’s a service designed to provide Immigrants and Refugees (and increasingly those with temporary or no status) with accurate, relevant information and supports, so that they can make informed decisions about their new life in Canada and begin the integration process - including preparation before arrival.

Having responsive, automated FAQ-style information for common inquiries available 24/7 in different languages is clearly becoming more technically possible. I wonder how our sector will be able to harness (and be funded to harness, let's be honest) these potential innovations in a seamless newcomer settlement journey and service experience.

In this keynote presentation at the 2021 Pre-Arrival Virtual Conference I spoke about a future connected to our values and vision, which is not so much disruptive, but 'constructive innovation.' A future where newcomers are supported through our collaboration, using systems that help them, and us.

I read a good article that moves past AI and ChatGTP sensationalism and has lessons for our Immigrant and Refugee-serving sector. Focused on lawyers and AI in the law, the conclusion here makes sense for us as well. Throughout the text below, when you read "legal profession" think about "Settlement Practitioners."

It takes time and resources to create a seamless, engaging, and effective online workshop. But it can be done. Last week I took a deep dive and learned one approach. It worked for me. It can work for you. But it also means taking time and resources to learn to become better at this.

I was going through upcoming conference agendas, curious about what tech, hybrid, innovation-related sessions there might be. If you're curious too, I've compiled a list with descriptions and presenters from the Metropolis and AAISA conferences, and P2P's post-conference webinar series.

As you work towards being digitally mature, you are also likely working on a hybrid work model. Take this Cisco Hybrid Work Maturity assessment and get your personalized report and recommendations for optimization.

How other countries have moved to digital immigration provides important clues for Canada. Modernizing could build an efficient and fairer system.

Recently I presented a "lightening talk" at the Future of Good's Dismantling Digital Barriers Summit. The Summit sought to understand "what is digital equity? Who is left behind? And how do we close that gap?" It's a topic that has taken on increased importance in our sector. I thought I'd share my speaking notes.