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Serving international students almost seamlessly in a sector that's typically told not to
Published on: August 1, 2023
International Student Connect provides International Students with an authoritative information source along with connections in their community where they can get needed help and support. That alone makes it useful. But it is its first steps towards seamless information delivery in our sector that makes it very promising.
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Let’s talk about the seamless digital settlement experience
Published on: July 18, 2022
Let’s reconceptualize what Settlement Services are from the newcomer viewpoint, with newcomers at the centre. It’s not agencies delivering programs and services. It’s a service designed to provide Immigrants and Refugees (and increasingly those with temporary or no status) with accurate, relevant information and supports, so that they can make informed decisions about their new life in Canada and begin the integration process - including preparation before arrival.
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Will AI-based translation be part of your automagic seamless digital service delivery?
Published on: July 13, 2021
Having responsive, automated FAQ-style information for common inquiries available 24/7 in different languages is clearly becoming more technically possible. I wonder how our sector will be able to harness (and be funded to harness, let's be honest) these potential innovations in a seamless newcomer settlement journey and service experience.
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The Future of Settlement isn't Just Digital. It's Collaborative and Seamless
Published on: March 12, 2021
In this keynote presentation at the 2021 Pre-Arrival Virtual Conference I spoke about a future connected to our values and vision, which is not so much disruptive, but 'constructive innovation.' A future where newcomers are supported through our collaboration, using systems that help them, and us.
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Immigrant Health in Canada - Exploring challenges and opportunities for Collective Action (webinar recording)
Published on: June 7, 2024
Ensuring the long-term health and well-being of immigrants in Canada is vital for human rights, social justice, and the sustainability of Canada's health system and economy. This April 2024 IPAC event explored what affects immigrant health, aiming to gain a deeper understanding of the issue. Panelists identified opportunities for collective action across sectors and geographies to enhance the long-term health outcomes of immigrants in Canada.
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Bridging Digital inclusion - Josoor conference - presentation
Published on: May 22, 2024
I originally presented this at the Arab Community Centre of Toronto's Josoor Project Conference in March 2024: "Digital Inclusion: From Research to Application - Opportunities, Challenges and Strategies." You can view the video as well as read my full remarks in text.
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Creating mobile-friendly PDF documents that are actually readable
Published on: May 16, 2024
Your audiences are increasingly reading your reports and PDF documents on mobile devices. You should want them to be as readable and accessible as possible on smartphones as they are on devices with larger screens. I've posted a number of publications on my site recently that are not at all mobile-friendly. Don't make that mistake. So here are some tips to keep in mind to ensure that the people you want to read your documents can and will.
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Exploring WhatsApp for Nonprofits (webinar recording)
Published on: April 2, 2024
This February 2024 webinar explored WhatsApp's potential to enhance your nonprofits communication strategies. Presenters provided an overview of the skills needed to seamlessly incorporate WhatsApp's functionalities into their operational and outreach endeavors.
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Checking assumptions about technology and sector collaboration (survey results)
Published on: August 31, 2023
Earlier this year, Jennifer Chan and I surveyed the Canadian immigrant and refugee-serving sector to find out how you are doing, both individually and organizationally.  In today's post, we asked front-line workers and organizational leaders to agree/disagree with some statements.
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