Serving international students almost seamlessly in a sector that's typically told not to
International Student Connect provides International Students with an authoritative information source along with connections in their community where they can get needed help and support. That alone makes it useful. But it is its first steps towards seamless information delivery in our sector that makes it very promising.
Let’s talk about the seamless digital settlement experience
Let’s reconceptualize what Settlement Services are from the newcomer viewpoint, with newcomers at the centre. It’s not agencies delivering programs and services. It’s a service designed to provide Immigrants and Refugees (and increasingly those with temporary or no status) with accurate, relevant information and supports, so that they can make informed decisions about their new life in Canada and begin the integration process - including preparation before arrival.
Will AI-based translation be part of your automagic seamless digital service delivery?
Having responsive, automated FAQ-style information for common inquiries available 24/7 in different languages is clearly becoming more technically possible. I wonder how our sector will be able to harness (and be funded to harness, let's be honest) these potential innovations in a seamless newcomer settlement journey and service experience.
The Future of Settlement isn't Just Digital. It's Collaborative and Seamless
In this keynote presentation at the 2021 Pre-Arrival Virtual Conference I spoke about a future connected to our values and vision, which is not so much disruptive, but 'constructive innovation.' A future where newcomers are supported through our collaboration, using systems that help them, and us.
Checking assumptions about technology and sector collaboration (survey results)
Earlier this year, Jennifer Chan and I surveyed the Canadian immigrant and refugee-serving sector to find out how you are doing, both individually and organizationally. In today's post, we asked front-line workers and organizational leaders to agree/disagree with some statements.
Events, reports, and media to support your digital transformation (newsletter summary post)
In this newsletter update I provide links to a number of upcoming events related to digital transformation, along with tech-related news and reports, and some immigration and diversity-related stories.
Remote service delivery and the path forward - a 2021 IRCC presentation
In a session with an Immigrant and Refugee-serving organization yesterday I shared a couple of slides that I tend to share in many presentations. It's a summary of IRCC's priorities from December 2021. I realized that I've never shared the entire presentation, so here it is for you to access and review. With some of my thoughts, of course.
The countdown begins: decoding IRCC's national Call for Proposals and its implications for sector digital transformation
The next IRCC national call for proposals is coming. It might be later this year. It might be next year. Funding could roll out as soon as 2024. It might be in 2025. I'm starting to hear rumblings of sector consultations. This call for proposals is crucial. It will indicate how serious IRCC is about sector digital transformation and hybrid services. So what we can we learn from past consultations?
Transparency and accountability should be by design
I recently attended an IRCC consultation focused on “Client Service Excellence.” The background paper they shared referenced below is here (and embedded down below). I haven't been asked to not share it, so I'm sharing it here with my thoughts.