Enabling digital change in immigrant and refugee-serving organizations
Published on: May 30, 2021
In the Digital Maturity Model approach, change management is crucial. People, processes, leadership, and organizational readiness require attention and development.
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A nuanced approach to digital literacy and skills in the immigrant and refugee-serving sector
Published on: May 29, 2021
Our preliminary report identified that settlement practitioners gradually acquired digital technology knowledge and integrated digital skills into service delivery. Digital literacy is a foundational skill that must be developed in a hybrid service delivery model, alongside established skill sets. This section reviews the discussions and available digital literacy frameworks to enhance support to digital inclusion in the sector.
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Addressing digital equity & the digital divide in the immigrant and refugee-serving sector
Published on: May 27, 2021
Addressing digital inclusion is complex. It requires recognition of the challenge and sustained effort to address it. There is no single strategy or method that could address all populations’ needs. Instead, localization and customization of different programs in Service Providing Organizations (SPOs) requires flexibility. Digital inequity is multifaceted, and intersects with culture, gender, age, class, and educational background.
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