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The Engine Room

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Hands of person holding smartphone in front of laptop, with text overlaid on image that reads Chatbots in humanitarian contexts - Learning from practitioner experiences (2023)

Chatbots in humanitarian contexts - Learning from practitioner experiences (2023)

Published on: July 11, 2023

The goal of the report is to offer guiding questions and considerations for humanitarian organizations deciding if a chatbot is an appropriate tool to address program and community needs. It also contains use cases highlighting the experiences of practitioners working in diverse geographic contexts and issue areas.