"This study looks at how executives can support middle management to be more inclusive – and what middle managers can do to pave the way for immigrant success in their teams...
Middle managers have a significant influence on what happens after an immigrant is hired. It is middle managers who determine: do immigrant employees feel part of their team? Do they get the feedback they need? Do they get assigned strategic projects and responsibilities on a par with their non-immigrant colleagues? Through their day-to-day decisions and actions, middle managers make or break an immigrant’s sense of inclusion and therefore their performance – whether they will thrive or flounder.
The other key puzzle piece is executives, who set the vision and the strategy for the organization. Their commitment to and understanding of what is required for an organization to not only successfully embark on, but also sustain the inclusion journey is critical. However, exactly what executives need to do organizationally to support middle managers is less frequently discussed."
Based on the research findings, these are the top takeaways for executives and middle managers to advance immigrant inclusion within their organizations and teams: