Publications, Research & Reports

Summaries of interesting and useful research. Be better informed on a variety of topics. Use up to date research in your work.
Digitalization and Artificial Intelligence in Migration and Mobility: Transnational Implications of the COVID-19 Pandemic (2021)
Posted on: November 29, 2021
This paper argues that recent changes brought about by COVID-19 highlight that computational advances need to incorporate human rights throughout design and development stages, extending well beyond technical feasibility. This also extends beyond tech company references to inclusivity and transparency and requires analysis of systemic risks to migration and mobility regimes arising from advances in AI and related technologies.
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Technology in Social Work Education - educators perspectives on the NASW technology standards for social work education and supervision (2018) - smiling women sitting at table
Technology in Social Work Education - educators perspectives on the NASW technology standards for social work education and supervision (2018)
Posted on: November 27, 2021
In this document, the authors address the need for all social work educators to have some basic understanding and competence in the use of technology and its impact on the field.
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Digital Messaging for Settlement and Integration (DMSI) Environmental Scan (2018) - smartphone with messaging app icons
Digital Messaging for Settlement and Integration (DMSI) Environmental Scan (2018)
Posted on: November 25, 2021
This scan provides a snapshot of the use of digital messaging in direct service delivery by Canadian Immigrant and Refugee-serving organizations.
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Evaluating and improving e-mental health services - a guiding framework for evaluating e-mental health services (2020) - 3 east Asian women sitting at computer together
Evaluating and improving e-mental health services - a guiding framework for evaluating e-mental health services (2020)
Posted on: November 14, 2021
In this useful framework document, the Ontario Centre of Excellence for Child and Youth Mental Health (the Centre) and Children’s Mental Health Ontario (CMHO) provide an approach to evaluate current virtual care (or digital, hybrid/blended service delivery).
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Virtual Care Equity Matrix: No One Is Left Behind (2021) - hierarhy of digital equity needs pyramid
Virtual Care Equity Matrix: No One Is Left Behind (2021)
Posted on: November 14, 2021
The Virtual Care Equity Matrix outlines key equity issues that must be addressed address in the delivery of virtual care. It highlights the conditions necessary for everyone to access high quality, timely, equitable, and person-centred virtual care.
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Equity guide for nonprofit technology (2020) - 3 black women looking at computer together
Equity guide for nonprofit technology (2020)
By:
NTEN  
Posted on: November 14, 2021
This 2020 NTEN guide provides a set of guidelines addressing the equitable use, creation, and funding of technology in the nonprofit sector.
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Envisioning the Future of the Immigrant-Serving Sector - focus group narrative report (2021)
Envisioning the Future of the Immigrant-Serving Sector - focus group narrative report (2021)
Posted on: October 27, 2021
As part of the second phase of the ACS-WES project Envisioning the Future of the Immigrant-Serving Sector, four focus groups were conducted with experts in the settlement sector.
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The Medium Is the Message - WeChat, YouTube, and Facebook Usage and Acculturation Outcomes (2021)
The Medium Is the Message - WeChat, YouTube, and Facebook Usage and Acculturation Outcomes (2021)
Posted on: October 13, 2021
Social media usage has been recognized as an integral part of immigrants’ acculturation experiences, yet research on social media is just emerging, and more detailed understanding is needed. In this report, researchers sought to understand how Chinese immigrants’ social media use influences their acculturation experiences. They looked at which social media platforms Chinese immigrants use and for what purposes, as well as what influence social media use has on their acculturation process in Canada. Their findings echo and reinforce what we have heard and know about newcomer use of social media and information practices, offering additional evidence and practical tips for immigrant and refugee-serving organizations.
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Overcoming Digital Divides (2021)
Overcoming Digital Divides (2021)
Posted on: August 21, 2021
This series highlights digital divides across Canada, in hopes that by recognizing the interrelated issues of internet access, adoption and quality, a clearer path toward meaningful digital inclusion and equity can better shape our technology governance and digital policies.
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COVID-19 and digital humanitarian action - Trends, risks and the path forward (2021)
COVID-19 and digital humanitarian action - Trends, risks and the path forward (2021)
By:
Posted on: August 20, 2021
The goal of this report is to look at how the Mobile for Humanitarian Innovation (M4H) portfolio shifted or maintained services in humanitarian contexts using mobile technology, and how  MNOs engaged in this process. It also explores current trends in digital humanitarian programming.
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Virtual group therapy: Evidence summary for child and youth mental health service providers (2020)
Posted on: August 20, 2021
The Ontario Centre of Excellence for Child and Youth Mental Health (the Centre) has reviewed the latest evidence on the implementation and effectiveness of virtual group therapy for children and young people. Here, we share the specific questions and search strategy that guided this review and present a summary of our findings, practice considerations and areas for future work.
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Information and Communication Technology and the Social Inclusion of Refugees (2016)
Information and Communication Technology and the Social Inclusion of Refugees (2016)
Posted on: August 19, 2021
The social inclusion of newly resettled refugees is a significant issue confronting both refugees and their host societies. Information and communication technologies (ICTs) are increasingly  viewed as a useful resource in programs that provide settlement services or promote participation in society. This paper moves beyond the conventional discussion on the digital divide to  explore what people are actually able to do and achieve with ICTs.
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Settlement 3.0 - Innovation is in our DNA (2021)
Settlement 3.0 - Innovation is in our DNA (2021)
By:
Posted on: August 17, 2021
This research builds on PeaceGeeks' previous Settlement 2.0 project focused on innovation and technology adoption. In this phase, researchers sought to validate previous findings and explore new themes by taking a deeper dive into regional and small centre perspectives.
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A guide to digital maturity assessments (2019)
Posted on: August 12, 2021
This guide is intended to support those in charities and other social sector organizations to navigate the landscape of digital maturity frameworks and diagnostic tools.
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The Effects of Blended Learning in LINC - A LearnIT2teach Demonstration Project (2019)
Posted on: August 12, 2021
This report presents the background, procedures, main findings, and implications of the research project “Researching the Effects of Blended Learning in LINC” conducted by the LearnIT2Teach Project during September 2017 – June 2018. The purpose of the research project was to examine the effects of blended learning for learning and teaching in LINC (Language Instruction for Newcomers to Canada), the language and settlement program for immigrants funded by Immigration, Refugees, and Citizenship Canada (IRCC).
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2016-2017 LearnIT2Teach LINC Program Impact Evaluation Report (2018)
2016-2017 LearnIT2Teach LINC Program Impact Evaluation Report (2018)
Posted on: August 12, 2021
To better understand the opportunities and challenges of blended learning uptake in LINC programs, the LearnIT2teach project conducted two surveys of LINC administrators and instructors (2012 and 2016-17) focused on the implementation of learning technologies in LINC programs undertaken in Ontario and across Canada.
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Learning Technology Innovation Leadership - Course Evaluation & Lessons for the Settlement Training Sector (2018)
Learning Technology Innovation Leadership - Course Evaluation & Lessons for the Settlement Training Sector (2018)
By:
Posted on: August 12, 2021
This report provides an evaluation of Learning Technology and Innovation Leadership courses delivered between 2015 and 2017.
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Narrative and Evaluation Report - Blended Learning Innovation for IRCC Settlement Language Training (2016)
Posted on: August 12, 2021
This is the evaluation report on the LearnIT2teach project to 31 March 2016. It reflects the experience of the project to March 2016, and the central role that evaluation plays in guiding  development of the project’s products and assessing its impact on Language Instruction for Newcomers to Canada (LINC) programs.
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Exploration of Newcomers’ Access to Internet Literacy (2012)
Exploration of Newcomers’ Access to Internet Literacy (2012)
Posted on: August 12, 2021
The purpose of this study was to examine how the distribution of resources within and outside an Enhanced Language Training Program (ELT) affected a group of newcomers’ access to Internet literacy development; and to discuss ensuing pedagogical and curricular implications for the ELT Program.
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Are Canada’s Charities Ready for Digital Transformation? Digital Skills Survey Results (2021)
By:
Posted on: August 12, 2021
The Digital Skills Survey provides insights on the digital health of the Canadian charitable sector. In February, 2021, CanadaHelps conducted an online survey of approximately 1,400 charities. 1,114 were from CanadaHelps’ database (users of CanadaHelps’ software) and 328 other charities from a list obtained from Canada Revenue Agency (CRA) (charities with no relationship to CanadaHelps).
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Using Machine-Learning to Triage Canada’s Temporary Resident Visa Applications (2021)
Posted on: August 12, 2021
This report defines several introductory concepts relating to artificial intelligence and machine learning and provides a review of existing literature that acknowledges efforts made to establish clarity on how the Canadian government uses artificial intelligence to manage migration to date.
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Mobile communication and refugees: An analytical review of academic literature
Mobile communication and refugees: An analytical review of academic literature (2020)
Posted on: August 12, 2021
This article looks into ways in which existing studies address the possibilities and vulnerabilities of mobile communications, the social conditions, and the agency of refugees in engaging with mobile technologies in the different temporal and spatial dimensions of their migration trajectories.
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Access to Technology for Service Providers and Newcomers (2020)
Access to Technology for Service Providers and Newcomers (2020)
Posted on: August 12, 2021
This report is based on results from two online surveys (one for service providers and one for newcomers) supplemented by phone interviews with newcomers who have been unable to access remote services. The report outlines the extent to which the transition to online service delivery has impacted newcomers, especially those in vulnerable situations in the Toronto area.
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Digital Inclusion of Refugees Resettling to Canada: Opportunities and Barriers (2021)
Digital Inclusion of Refugees Resettling to Canada: Opportunities and Barriers (2021)
Posted on: July 3, 2021
This report looked at the opportunities and limitations of digital tools in the Organization for Migration (IOM) Canadian Orientation Abroad Programme's (COA) Pre-Departure Orientation Training for refugees coming to Canada.
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From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada (2021)
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
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COVID & Canada’s Settlement Sector: Report (2020)
COVID & Canada’s Settlement Sector: Report (2020)
Posted on: March 27, 2021
This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.
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Settlement Sector and Technology Task Group Preliminary Report (2020)
Settlement Sector and Technology Task Group Preliminary Report (2020)
Posted on: February 2, 2021
The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.
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Including Immigrants in Canadian Society: What Role do ICTs Play? (2007)
Posted on: September 24, 2020
This report examines how and why immigrants to Canada make use of Information and Communications Technologies (ICTs) as they move through the stages of immigration.
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Digital tools for migrant and refugee integration in IGC states 2020
Digital tools for migrant and refugee integration in IGC states 2020
Posted on: September 21, 2020
The paper includes examples of how more advanced technologies could be used to improve integration outcomes in Intergovernmental Consultations on Migration, Asylum and Refugees (IGC) States.
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Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
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Humanitarian Futures for Messaging Apps (2017)
Humanitarian Futures for Messaging Apps (2017)
Posted on: May 24, 2020
This report discusses the implications of adding messaging apps to the range of communications channels currently used by humanitarian organizations, which includes face-to-face communication, print materials, SMS messaging, social media, radio and television.
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Research and Recommendations for: Leveraging Technology to Support Refugee Youth in the Middle East and East Africa
Research and Recommendations for: Leveraging Technology to Support Refugee Youth in the Middle East and East Africa (2018)
Posted on: February 22, 2020
This paper provides a small contribution to supporting the further development and delivery of programs for refugee youth prior to their arrival in Canada. How to leverage technology securely and safely to provide additional support for refugee youth coming to Canada, taking advantage of the pre-arrival time, and current and future partnerships with government agencies and other involved organizations.
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ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
Posted on: February 22, 2020
This paper argues that instead of trying to make ICTs fit with a linear conceptualisation of impacts and an often economistic view of development, the field of information and communication technologies for development (ICT4D) should be used as a prime example of a development process which has to be analysed in a systemic and holistic way.
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Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Posted on: February 22, 2020
The goal of this paper is to ensure that settlement agencies have the capacity to fully partner with governments in designing policies and programs to meet the emerging challenges facing newcomers and the communities in which they settle. This is not, presently, the case.
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Using technology to deliver mental health services to children and youth in Ontario
Using technology to deliver mental health services to children and youth in Ontario
Posted on: February 22, 2020
By linking current research and relevant policy implications, this paper also provides a comprehensive picture of the potential role that technology (both existing and emerging) can have in improving child and youth mental health (CYMH) services in Ontario.
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Agency of the Future Report by the Information and Communications Technology Committee
Agency of the Future Report by the Information and Communications Technology Committee
Posted on: February 6, 2020
This report focuses on the work undertaken by the Information and Communications Technology (ICT) Committee of the Agency of the Future (AoF) Project. The AoF Project is a national initiative being developed collaboratively by the Pathways to Prosperity research consortium, settlement service providers and settlement umbrella associations.
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Social work in the digital age - secure tech tools for social good
Social work in the digital age: secure tech tools for social good
Posted on: February 2, 2020
In this Research Snapshot, a couple of University of Victoria students looked at the use of mobile technology in Canadian social work.
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Late Adapters? How Social Workers Acquire Knowledge and Skills About Technology Tools
Posted on: December 12, 2019
The authors examine factors that may influence technology use: asking if organizational culture is related to uptake in the professional context, and if self-reported individual resistance to innovation and change can explain voluntary adoption of ICT tools.
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Smart Refugees: How Syrian Asylum Migrants Use Social Media Information in Migration Decision-Making
Posted on: December 17, 2018
This article discusses social media use by asylum migrants prior to and during migration. This study is based on in-depth  interviews with 54 Syrian asylum migrants who recently obtained refugee status in the Netherlands.
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I try to stay on top of technology and innovation news, trends, and good ideas in the immigrant and refugee-serving sector in Canada. If you'd like a weekly newsletter of what I find - interesting research, tools, resources, projects and people, subscribe to my newsletter.