Publications, Research & Reports

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
Read more
Settlement Sector and Technology Task Group Preliminary Report (2020)
Settlement Sector and Technology Task Group Preliminary Report (2020)
Posted on: February 2, 2021
The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.
Read more
Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
Read more
Humanitarian Futures for Messaging Apps (2017)
Humanitarian Futures for Messaging Apps (2017)
Posted on: May 24, 2020
This report discusses the implications of adding messaging apps to the range of communications channels currently used by humanitarian organizations, which includes face-to-face communication, print materials, SMS messaging, social media, radio and television.
Read more
Getting the Work Done : What Government Innovation Really Looks Like (2018)
Getting the Work Done : What Government Innovation Really Looks Like (2018)
Posted on: May 23, 2020
The authors' intention is to shine a light on the emerging field of public interest technologists in government (2018).
Read more
Understanding the Data Needs of Settlement Stakeholders to Better Support Newcomers and Refugees (2016)
Understanding the Data Needs of Settlement Stakeholders to Better Support Newcomers and Refugees (2016)
By:
Posted on: May 23, 2020
Immigration, Refugees and Citizenship Canada (IRCC) contracted Open North to conduct a small study to better understand the needs of existing and potential users of open data as released by IRCC on open.canada.ca, and to inform ongoing efforts to unlock the potential applications of open data to support newcomer settlement and integration in Canada.
Read more
Resilience and the Immigrant Settlement Sector: A Consideration of the Place of Accountability and Performance Management (2020)
Resilience and the Immigrant Settlement Sector: A Consideration of the Place of Accountability and Performance Management (2020)
Posted on: May 9, 2020
This report examines the theory, research and measurement frameworks informing evaluation strategies in the nonprofit sector and considering their impact on resilience related to immigrant settlement in Canada (2020).
Read more
Understanding the Data Needs of Settlement Stakeholders to Better Support Newcomers and Refugees
Understanding the Data Needs of Settlement Stakeholders to Better Support Newcomers and Refugees
By:
Posted on: February 22, 2020
This study sought to better understand the needs of existing and potential users of open data as released by IRCC on open.canada.ca, and to inform ongoing efforts to unlock the potential applications of open data to support newcomer settlement and integration in Canada.
Read more
Learning Technology Innovation Leadership : Course Evaluation & Lessons for the Settlement Training Sector
Learning Technology Innovation Leadership : Course Evaluation & Lessons for the Settlement Training Sector (2018)
By:
Posted on: February 22, 2020
For anyone interested in innovating with LINC blended learning, the report has useful information about what LINC leaders are encountering as they try to put LINC blended learning to work in their institutions. The result is a summary of important lessons for the sector about learning technology innovation (2018).
Read more
Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Posted on: February 22, 2020
The goal of this paper is to ensure that settlement agencies have the capacity to fully partner with governments in designing policies and programs to meet the emerging challenges facing newcomers and the communities in which they settle. This is not, presently, the case.
Read more
Agency of the Future Report by the Information and Communications Technology Committee
Agency of the Future Report by the Information and Communications Technology Committee
Posted on: February 6, 2020
This report focuses on the work undertaken by the Information and Communications Technology (ICT) Committee of the Agency of the Future (AoF) Project. The AoF Project is a national initiative being developed collaboratively by the Pathways to Prosperity research consortium, settlement service providers and settlement umbrella associations.
Read more
Social work in the digital age - secure tech tools for social good
Social work in the digital age: secure tech tools for social good
Posted on: February 2, 2020
In this Research Snapshot, a couple of University of Victoria students looked at the use of mobile technology in Canadian social work.
Read more
Career Self-Management & Development of Multicultural Knowledge
Career Self-Management and Development of Multicultural Knowledge and Practice: Experience of Professional Counsellors
Posted on: January 26, 2020
This research study examines what it means to be a multicultural counsellor, including their perception of challenges and outcome expectations in developing a multicultural framework to situate their practice, and cultivation of professional resilience in their work with diverse clients.
Read more
Western Region Working Group (WRWG) Environmental Scan Report
Western Region Working Group (WRWG) Environmental Scan Report
Posted on: December 12, 2019
As a point-­‐in-­‐time snapshot, an environmental scan is intended to explore and capture current trends, successes and challenges at the immigrant sector’s system level, generate a coherent narrative supported by facts, and set the foundation for dialogue, strategic planning, and stakeholder influence.
Read more
Late Adapters? How Social Workers Acquire Knowledge and Skills About Technology Tools
Posted on: December 12, 2019
The authors examine factors that may influence technology use: asking if organizational culture is related to uptake in the professional context, and if self-reported individual resistance to innovation and change can explain voluntary adoption of ICT tools.
Read more
Managing in a Computerized Environment - MICE-2 Final Report
Posted on: November 26, 2019
OCASI’s MICE-2 project provided an opportunity for managers of CIC-funded agencies in Ontario to share their perspectives on technology in the sector through on-line discussions and at a conference in St. Catharines on June 12 and 13, 2002
Read more
Competencies-of-a-Settlement-Counsellor
The Competencies of Frontline Settlement Counsellors in Canada - final research report
Posted on: October 22, 2019
This pan-Canadian research report identifies eight critical competencies that could form the basis of training to help settlement counsellors be successful as the job is redefined and the range of work is extended.
Read more
Improving settlement services across Canada
Posted on: June 17, 2019
Between January and May 2019, the House of Commons Standing Committee on Citizenship and Immigration studied the current state of settlement services to determine how they could be improved. This report highlights actions the federal government can take to improve settlement services in the different communities across the country, including in rural areas, as well as some initiatives on the international scene.
Read more
The Competencies of Frontline Settlement Practitioners in Canada
The Competencies of Frontline Settlement Practitioners in Canada – a background research report
Posted on: December 17, 2018
The objective of the report is to define the nature of front-line settlement work, the context in which it is carried out, and to review what research and work has been undertaken toward strengthening the capacity of front-line settlement practitioners.
Read more
communities of practice
Communities of Practice: Environmental Scan Research Report prepared for Settlement Sector Practitioners across Canada
By:
Posted on: March 2, 2018
This Environmental Scan research & report represents one component of a multi-year and multi-phased project: to foster development of an active online community of practice for settlement sector practitioners across Canada.
Read more
Supervisor and policy roles in social media use as a new technology in child welfare
Posted on: April 25, 2017
This analysis examines the role of agency policy and supervision in the decision-making of child welfare workers about their work-related social media use.
Read more
It just crept in - The Digital Age and Implications for Social Work Practice
“It just crept in”: The Digital Age and Implications for Social Work Practice
Posted on: February 11, 2012
With cyber technology having permeated the ways in which individuals seek support for a wide range of issues, the purpose of this paper is to report on a study that examined practitioners’ experiences and views of whether and how online communication has entered their face-to-face practice and of the implication for the therapeutic work.
Read more
arrow-circle-upmagnifier