Publications, Research & Reports

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
Read more
Settlement Sector and Technology Task Group Preliminary Report (2020)
Settlement Sector and Technology Task Group Preliminary Report (2020)
Posted on: February 2, 2021
The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.
Read more
Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
Read more
Getting the Work Done : What Government Innovation Really Looks Like (2018)
Getting the Work Done : What Government Innovation Really Looks Like (2018)
Posted on: May 23, 2020
The authors' intention is to shine a light on the emerging field of public interest technologists in government (2018).
Read more
ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
Posted on: February 22, 2020
This paper argues that instead of trying to make ICTs fit with a linear conceptualisation of impacts and an often economistic view of development, the field of information and communication technologies for development (ICT4D) should be used as a prime example of a development process which has to be analysed in a systemic and holistic way.
Read more
Agency of the Future Report by the Information and Communications Technology Committee
Agency of the Future Report by the Information and Communications Technology Committee
Posted on: February 6, 2020
This report focuses on the work undertaken by the Information and Communications Technology (ICT) Committee of the Agency of the Future (AoF) Project. The AoF Project is a national initiative being developed collaboratively by the Pathways to Prosperity research consortium, settlement service providers and settlement umbrella associations.
Read more
Social work in the digital age - secure tech tools for social good
Social work in the digital age: secure tech tools for social good
Posted on: February 2, 2020
In this Research Snapshot, a couple of University of Victoria students looked at the use of mobile technology in Canadian social work.
Read more
Career Self-Management & Development of Multicultural Knowledge
Career Self-Management and Development of Multicultural Knowledge and Practice: Experience of Professional Counsellors
Posted on: January 26, 2020
This research study examines what it means to be a multicultural counsellor, including their perception of challenges and outcome expectations in developing a multicultural framework to situate their practice, and cultivation of professional resilience in their work with diverse clients.
Read more
Supporting Recent Immigrants In Their Effort To Access Information On Health And Health-Related Services: The Case Of 211 Toronto
Posted on: December 17, 2019
This study examines the importance of access to information about health and health-related services as an enabler of access to health care, in a highly multicultural setting.
Read more
arrow-circle-upmagnifier