Publications, Research & Reports

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
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COVID & Canada’s Settlement Sector: Report (2020)
COVID & Canada’s Settlement Sector: Report (2020)
Posted on: March 27, 2021
This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.
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Settlement Sector and Technology Task Group Preliminary Report (2020)
Settlement Sector and Technology Task Group Preliminary Report (2020)
Posted on: February 2, 2021
The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.
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Including Immigrants in Canadian Society: What Role do ICTs Play? (2007)
Posted on: September 24, 2020
This report examines how and why immigrants to Canada make use of Information and Communications Technologies (ICTs) as they move through the stages of immigration.
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Digital tools for migrant and refugee integration in IGC states 2020
Digital tools for migrant and refugee integration in IGC states 2020
Posted on: September 21, 2020
The paper includes examples of how more advanced technologies could be used to improve integration outcomes in Intergovernmental Consultations on Migration, Asylum and Refugees (IGC) States.
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Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
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Humanitarian Futures for Messaging Apps (2017)
Humanitarian Futures for Messaging Apps (2017)
Posted on: May 24, 2020
This report discusses the implications of adding messaging apps to the range of communications channels currently used by humanitarian organizations, which includes face-to-face communication, print materials, SMS messaging, social media, radio and television.
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Research and Recommendations for: Leveraging Technology to Support Refugee Youth in the Middle East and East Africa
Research and Recommendations for: Leveraging Technology to Support Refugee Youth in the Middle East and East Africa (2018)
Posted on: February 22, 2020
This paper provides a small contribution to supporting the further development and delivery of programs for refugee youth prior to their arrival in Canada. How to leverage technology securely and safely to provide additional support for refugee youth coming to Canada, taking advantage of the pre-arrival time, and current and future partnerships with government agencies and other involved organizations.
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ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
Posted on: February 22, 2020
This paper argues that instead of trying to make ICTs fit with a linear conceptualisation of impacts and an often economistic view of development, the field of information and communication technologies for development (ICT4D) should be used as a prime example of a development process which has to be analysed in a systemic and holistic way.
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Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Posted on: February 22, 2020
The goal of this paper is to ensure that settlement agencies have the capacity to fully partner with governments in designing policies and programs to meet the emerging challenges facing newcomers and the communities in which they settle. This is not, presently, the case.
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Using technology to deliver mental health services to children and youth in Ontario
Using technology to deliver mental health services to children and youth in Ontario
Posted on: February 22, 2020
By linking current research and relevant policy implications, this paper also provides a comprehensive picture of the potential role that technology (both existing and emerging) can have in improving child and youth mental health (CYMH) services in Ontario.
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Agency of the Future Report by the Information and Communications Technology Committee
Agency of the Future Report by the Information and Communications Technology Committee
Posted on: February 6, 2020
This report focuses on the work undertaken by the Information and Communications Technology (ICT) Committee of the Agency of the Future (AoF) Project. The AoF Project is a national initiative being developed collaboratively by the Pathways to Prosperity research consortium, settlement service providers and settlement umbrella associations.
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Social work in the digital age - secure tech tools for social good
Social work in the digital age: secure tech tools for social good
Posted on: February 2, 2020
In this Research Snapshot, a couple of University of Victoria students looked at the use of mobile technology in Canadian social work.
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Late Adapters? How Social Workers Acquire Knowledge and Skills About Technology Tools
Posted on: December 12, 2019
The authors examine factors that may influence technology use: asking if organizational culture is related to uptake in the professional context, and if self-reported individual resistance to innovation and change can explain voluntary adoption of ICT tools.
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Smart Refugees: How Syrian Asylum Migrants Use Social Media Information in Migration Decision-Making
Posted on: December 17, 2018
This article discusses social media use by asylum migrants prior to and during migration. This study is based on in-depth  interviews with 54 Syrian asylum migrants who recently obtained refugee status in the Netherlands.
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