Publications, Research & Reports

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
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COVID & Canada’s Settlement Sector: Report (2020)
COVID & Canada’s Settlement Sector: Report (2020)
Posted on: March 27, 2021
This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.
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Digital tools for migrant and refugee integration in IGC states 2020
Digital tools for migrant and refugee integration in IGC states 2020
Posted on: September 21, 2020
The paper includes examples of how more advanced technologies could be used to improve integration outcomes in Intergovernmental Consultations on Migration, Asylum and Refugees (IGC) States.
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Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
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Resilience and the Immigrant Settlement Sector: A Consideration of the Place of Accountability and Performance Management (2020)
Resilience and the Immigrant Settlement Sector: A Consideration of the Place of Accountability and Performance Management (2020)
Posted on: May 9, 2020
This report examines the theory, research and measurement frameworks informing evaluation strategies in the nonprofit sector and considering their impact on resilience related to immigrant settlement in Canada (2020).
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A Review of Promising Practices for Enhanced Access to Services for Newcomers in Guelph-Wellington (2015)
Posted on: November 27, 2019
The goal of the report is to explore promising practices based on programs and resources that have been successfully offered elsewhere in Canada. As such, the report offers a possible roadmap that may be considered by service providers working in Guelph-Wellington.
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no wrong door - OCISO report
No Wrong Door: Building Effective Online Settlement Services for Newcomers to Canada
Posted on: August 26, 2019
The aim of this research initiative is to explore online client intake and service models of Canadian human service organizations to distil best practices to share across the sector.
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Improving settlement services across Canada
Posted on: June 17, 2019
Between January and May 2019, the House of Commons Standing Committee on Citizenship and Immigration studied the current state of settlement services to determine how they could be improved. This report highlights actions the federal government can take to improve settlement services in the different communities across the country, including in rural areas, as well as some initiatives on the international scene.
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communities of practice
Communities of Practice: Environmental Scan Research Report prepared for Settlement Sector Practitioners across Canada
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Posted on: March 2, 2018
This Environmental Scan research & report represents one component of a multi-year and multi-phased project: to foster development of an active online community of practice for settlement sector practitioners across Canada.
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