Publications, Research & Reports

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
Read more
Including Immigrants in Canadian Society: What Role do ICTs Play? (2007)
Posted on: September 24, 2020
This report examines how and why immigrants to Canada make use of Information and Communications Technologies (ICTs) as they move through the stages of immigration.
Read more
Digital tools for migrant and refugee integration in IGC states 2020
Digital tools for migrant and refugee integration in IGC states 2020
Posted on: September 21, 2020
The paper includes examples of how more advanced technologies could be used to improve integration outcomes in Intergovernmental Consultations on Migration, Asylum and Refugees (IGC) States.
Read more
Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
Read more
Humanitarian Futures for Messaging Apps (2017)
Humanitarian Futures for Messaging Apps (2017)
Posted on: May 24, 2020
This report discusses the implications of adding messaging apps to the range of communications channels currently used by humanitarian organizations, which includes face-to-face communication, print materials, SMS messaging, social media, radio and television.
Read more
Getting the Work Done : What Government Innovation Really Looks Like (2018)
Getting the Work Done : What Government Innovation Really Looks Like (2018)
Posted on: May 23, 2020
The authors' intention is to shine a light on the emerging field of public interest technologists in government (2018).
Read more
Understanding the Data Needs of Settlement Stakeholders to Better Support Newcomers and Refugees
Understanding the Data Needs of Settlement Stakeholders to Better Support Newcomers and Refugees
By:
Posted on: February 22, 2020
This study sought to better understand the needs of existing and potential users of open data as released by IRCC on open.canada.ca, and to inform ongoing efforts to unlock the potential applications of open data to support newcomer settlement and integration in Canada.
Read more
Learning Technology Innovation Leadership : Course Evaluation & Lessons for the Settlement Training Sector
Learning Technology Innovation Leadership : Course Evaluation & Lessons for the Settlement Training Sector (2018)
By:
Posted on: February 22, 2020
For anyone interested in innovating with LINC blended learning, the report has useful information about what LINC leaders are encountering as they try to put LINC blended learning to work in their institutions. The result is a summary of important lessons for the sector about learning technology innovation (2018).
Read more
Migrants Use Social Media Information in Migration Decision-Making
Smart Refugees: How Syrian Asylum Migrants Use Social Media Information in Migration Decision-Making
Posted on: February 22, 2020
This article discusses social media use by asylum migrants prior to and during migration. This study is based on in-depth  interviews with 54 Syrian asylum migrants who recently obtained refugee status in the Netherlands.
Read more
Research and Recommendations for: Leveraging Technology to Support Refugee Youth in the Middle East and East Africa
Research and Recommendations for: Leveraging Technology to Support Refugee Youth in the Middle East and East Africa (2018)
Posted on: February 22, 2020
This paper provides a small contribution to supporting the further development and delivery of programs for refugee youth prior to their arrival in Canada. How to leverage technology securely and safely to provide additional support for refugee youth coming to Canada, taking advantage of the pre-arrival time, and current and future partnerships with government agencies and other involved organizations.
Read more
The Importance of Mobile for Refugees: A Landscape of New Services and Approaches
By:
GSMA  
Posted on: February 22, 2020
There are wide-ranging lessons that can be shared across sectors and regions on the challenges and opportunities of providing mobile connectivity and services to this segment of the population which will be explored in this report.
Read more
Integration Barriers and Information as a Solution: Report Based on Literature Covering 2005-2011 Inclusive
Integration Barriers and Information as a Solution: Report Based on Literature Covering 2005-2011 Inclusive
Posted on: February 22, 2020
This report is a synthesis of recent literature on how information can be used to address settlement and integration barriers experienced by newcomers to Canada.
Read more
ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
ICT4What? – Using the Choice Framework to operationalise the Capability Approach to Development
Posted on: February 22, 2020
This paper argues that instead of trying to make ICTs fit with a linear conceptualisation of impacts and an often economistic view of development, the field of information and communication technologies for development (ICT4D) should be used as a prime example of a development process which has to be analysed in a systemic and holistic way.
Read more
Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results
Posted on: February 22, 2020
The goal of this paper is to ensure that settlement agencies have the capacity to fully partner with governments in designing policies and programs to meet the emerging challenges facing newcomers and the communities in which they settle. This is not, presently, the case.
Read more
Supporting Recent Immigrants In Their Effort To Access Information On Health And Health-Related Services: The Case Of 211 Toronto
Posted on: December 17, 2019
This study examines the importance of access to information about health and health-related services as an enabler of access to health care, in a highly multicultural setting.
Read more
Final Report for the Print Campaign to Promote Newcomer Information Centres, Findhelp Information Services, & Settlement.org
Final Report for the Print Campaign to Promote Newcomer Information Centres, Findhelp Information Services, & Settlement.org
Posted on: December 17, 2019
Jangles Productions was contracted by Citizenship and Immigration Canada Ontario Region in August of 2009 to conduct a print campaign to promote three settlement services.
Read more
Late Adapters? How Social Workers Acquire Knowledge and Skills About Technology Tools
Posted on: December 12, 2019
The authors examine factors that may influence technology use: asking if organizational culture is related to uptake in the professional context, and if self-reported individual resistance to innovation and change can explain voluntary adoption of ICT tools.
Read more
Where Does the Sun Set? Can Technology Help Meet Settlement Needs in Rural Nova Scotia?
Posted on: November 27, 2019
The primary focus of the project is to make available on-line the highly successful pre-employment workshops offered through MISA’s Employment Services Unit.
Read more
bots at the gate
Bots at the Gate: A Human Rights Analysis of Automated Decision Making in Canada’s Immigration and Refugee System
Posted on: November 27, 2019
This report focuses on the impacts of automated decision-making in Canada’s immigration and refugee system from a human rights perspective.
Read more
A Review of Promising Practices for Enhanced Access to Services for Newcomers in Guelph-Wellington (2015)
Posted on: November 27, 2019
The goal of the report is to explore promising practices based on programs and resources that have been successfully offered elsewhere in Canada. As such, the report offers a possible roadmap that may be considered by service providers working in Guelph-Wellington.
Read more
no wrong door - OCISO report
No Wrong Door: Building Effective Online Settlement Services for Newcomers to Canada
Posted on: August 26, 2019
The aim of this research initiative is to explore online client intake and service models of Canadian human service organizations to distil best practices to share across the sector.
Read more
Smart Refugees: How Syrian Asylum Migrants Use Social Media Information in Migration Decision-Making
Posted on: December 17, 2018
This article discusses social media use by asylum migrants prior to and during migration. This study is based on in-depth  interviews with 54 Syrian asylum migrants who recently obtained refugee status in the Netherlands.
Read more
communities of practice
Communities of Practice: Environmental Scan Research Report prepared for Settlement Sector Practitioners across Canada
By:
Posted on: March 2, 2018
This Environmental Scan research & report represents one component of a multi-year and multi-phased project: to foster development of an active online community of practice for settlement sector practitioners across Canada.
Read more
understanding-digital-capacity-newcomer-settlement
Understanding the Digital Capacity of Newcomer Settlement Organizations - research findings
By:
Posted on: May 30, 2017
This research project conducted for IRCC was designed to gain a deeper understanding of the digital capacity and needs of service provider organizations that serve newcomers in Canada and inform support recommendations for the sector.
Read more
Supervisor and policy roles in social media use as a new technology in child welfare
Posted on: April 25, 2017
This analysis examines the role of agency policy and supervision in the decision-making of child welfare workers about their work-related social media use.
Read more
Social Media Policy in Social Work Education
Social Media Policy in Social Work Education: A Review and Recommendations
Posted on: August 2, 2016
This article reviews current social media policies and conceptualizes their key elements. A review of current social media policies is reported, pointing to the need for further policy development. Six domains of a social media policy are identified.
Read more
It just crept in - The Digital Age and Implications for Social Work Practice
“It just crept in”: The Digital Age and Implications for Social Work Practice
Posted on: February 11, 2012
With cyber technology having permeated the ways in which individuals seek support for a wide range of issues, the purpose of this paper is to report on a study that examined practitioners’ experiences and views of whether and how online communication has entered their face-to-face practice and of the implication for the therapeutic work.
Read more
information practices of immigrants to canadsa
Information Practices of Immigrants to Canada – A Review of the Literature
Posted on: March 31, 2008
The purpose of this study is to examine the information needs, sources, and barriers to accessing information experienced by those who immigrate to Canada. In particular, we examine how both information needs and strategies for finding information change during the settlement process.
Read more
arrow-circle-upmagnifier