Publications, Research & Reports
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
Posted on: March 27, 2021
This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.
Posted on: February 2, 2021
The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.
Posted on: August 25, 2020
This case study examines how the hackathon as an instrument can aid settlement sectors and governments in fostering non-profit innovation to rethinking the trajectory of taking solutions to scale.
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
Posted on: February 22, 2020
For anyone interested in innovating with LINC blended learning, the report has useful information about what LINC leaders are encountering as they try to put LINC blended learning to work in their institutions. The result is a summary of important lessons for the sector about learning technology innovation (2018).
Posted on: January 26, 2020
This research study examines what it means to be a multicultural counsellor, including their perception of challenges and outcome expectations in developing a multicultural framework to situate their practice, and cultivation of professional resilience in their work with diverse clients.
Posted on: November 27, 2019
The primary focus of the project is to make available on-line the highly successful pre-employment workshops offered through MISA’s Employment Services Unit.
Posted on: June 17, 2019
Between January and May 2019, the House of Commons Standing Committee on Citizenship and Immigration studied the current state of settlement services to determine how they could be improved. This report highlights actions the federal government can take to improve settlement services in the different communities across the country, including in rural areas, as well as some initiatives on the international scene.
Posted on: June 22, 2012
This paper reportson a pan-Canadian study to examine innovative and promising practices by settlement service provider organizations.