Publications, Research & Reports

Settlement 2.0 Project: Innovation is in our DNA (2020)
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
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Mobilizing Global Knowledge: Refugee Research in an Age of Displacement
Posted on: October 10, 2019
Mobilizing Global Knowledge brings together academics and practitioners to reflect on a global collaborative refugee research network.
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no wrong door - OCISO report
No Wrong Door: Building Effective Online Settlement Services for Newcomers to Canada
Posted on: August 26, 2019
The aim of this research initiative is to explore online client intake and service models of Canadian human service organizations to distil best practices to share across the sector.
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Improving settlement services across Canada
Posted on: June 17, 2019
Between January and May 2019, the House of Commons Standing Committee on Citizenship and Immigration studied the current state of settlement services to determine how they could be improved. This report highlights actions the federal government can take to improve settlement services in the different communities across the country, including in rural areas, as well as some initiatives on the international scene.
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Supervisor and policy roles in social media use as a new technology in child welfare
Posted on: April 25, 2017
This analysis examines the role of agency policy and supervision in the decision-making of child welfare workers about their work-related social media use.
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It just crept in - The Digital Age and Implications for Social Work Practice
“It just crept in”: The Digital Age and Implications for Social Work Practice
Posted on: February 11, 2012
With cyber technology having permeated the ways in which individuals seek support for a wide range of issues, the purpose of this paper is to report on a study that examined practitioners’ experiences and views of whether and how online communication has entered their face-to-face practice and of the implication for the therapeutic work.
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