Publications, Research & Reports

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
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COVID & Canada’s Settlement Sector: Report (2020)
COVID & Canada’s Settlement Sector: Report (2020)
Posted on: March 27, 2021
This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.
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Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
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Resilience and the Immigrant Settlement Sector: A Consideration of the Place of Accountability and Performance Management (2020)
Resilience and the Immigrant Settlement Sector: A Consideration of the Place of Accountability and Performance Management (2020)
Posted on: May 9, 2020
This report examines the theory, research and measurement frameworks informing evaluation strategies in the nonprofit sector and considering their impact on resilience related to immigrant settlement in Canada (2020).
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communities of practice
Communities of Practice: Environmental Scan Research Report prepared for Settlement Sector Practitioners across Canada
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Posted on: March 2, 2018
This Environmental Scan research & report represents one component of a multi-year and multi-phased project: to foster development of an active online community of practice for settlement sector practitioners across Canada.
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Supervisor and policy roles in social media use as a new technology in child welfare
Posted on: April 25, 2017
This analysis examines the role of agency policy and supervision in the decision-making of child welfare workers about their work-related social media use.
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