Publications, Research & Reports

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
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COVID & Canada’s Settlement Sector: Report (2020)
COVID & Canada’s Settlement Sector: Report (2020)
Posted on: March 27, 2021
This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.
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Settlement Sector and Technology Task Group Preliminary Report (2020)
Settlement Sector and Technology Task Group Preliminary Report (2020)
Posted on: February 2, 2021
The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.
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Settlement 2.0 Project: Innovation is in our DNA (2020)
By:
Posted on: August 25, 2020
The intent of this report is to provide a strategy for a brighter future for the sector - a Settlement 2.0 - one that prioritizes empowering newcomers to be agents in their own settlement journey and which builds the overall capacity of the sector to embrace innovative mindsets and more sustainably support newcomers over time.
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Social work in the digital age - secure tech tools for social good
Social work in the digital age: secure tech tools for social good
Posted on: February 2, 2020
In this Research Snapshot, a couple of University of Victoria students looked at the use of mobile technology in Canadian social work.
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Career Self-Management & Development of Multicultural Knowledge
Career Self-Management and Development of Multicultural Knowledge and Practice: Experience of Professional Counsellors
Posted on: January 26, 2020
This research study examines what it means to be a multicultural counsellor, including their perception of challenges and outcome expectations in developing a multicultural framework to situate their practice, and cultivation of professional resilience in their work with diverse clients.
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communities of practice
Communities of Practice: Environmental Scan Research Report prepared for Settlement Sector Practitioners across Canada
By:
Posted on: March 2, 2018
This Environmental Scan research & report represents one component of a multi-year and multi-phased project: to foster development of an active online community of practice for settlement sector practitioners across Canada.
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