Published on: June 30, 2025
This environmental scan provides a detailed, sector-specific overview of AI adoption in Canadian settlement services, highlighting both the promise and the challenges of integrating AI in a human-centered, ethical, and collaborative manner. It provides actionable recommendations for organizations, policymakers, and researchers, and sets the stage for future work in this evolving area.
Published on: June 30, 2025
The research explores ongoing and emerging digital literacy gaps among newcomers in the Toronto South area, with a focus on how the COVID-19 pandemic accelerated the sector’s shift to online and hybrid service delivery.
Published on: August 12, 2021
This report is based on results from two online surveys (one for service providers and one for newcomers) supplemented by phone interviews with newcomers who have been unable to access remote services. The report outlines the extent to which the transition to online service delivery has impacted newcomers, especially those in vulnerable situations in the Toronto area.
