This session focused on how cutting-edge technology has the potential to support and enhance current models of service delivery through automation and the application of solid data analysis. Presenters shared current and practical applications of AI and other technology innovations in the sector.

I'm sharing a bunch of really great workshop and webinar recordings along a loose theme - information seeking, sharing, and sense-making. Each of these recordings stand alone, but they are worth considering along this theme and all contribute to some aspect of it.

In this AMSSA Lecture: Francophone Immigration & Integration, Dr. Suzanne Huot discusses findings from her research,

This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.

The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.

This primer is intended to provide basic information on the history and legacy of refugee resettlement in Canada and to highlight Ottawa’s role in these efforts. It contains basic facts about refugees and Canadian refugee policy, a brief timeline of refugee resettlement in Canada, highlights from Ottawa’s history of refugee resettlement, and a myth buster intended to dispel some of the misconceptions about refugees and refugee resettlement history in Canada.

The Digital Messaging for Settlement and Integration (DMSI) project is all about connecting newcomers with the information they need to successfully settle in Canada, when and where they need it.

The Culturally Responsive Accommodations for Family Violence program supports newcomer families involved with Children’s Services,where there is a concern relating to family violence that requires a separation.It seeks to reduce family violence within newcomer families, increase child safety,and decrease the need for systems intervention.

The goal of the Community Broker Strategy is to facilitate the collective voice and action of ethno-cultural communities toward full civic participation and integration.