Knowledge Mobilization for Settlement

Most Recent Blog Posts

An interview with Nadia Caidi – understanding the information seeking practices of newcomers
An interview with Nadia Caidi – understanding the information seeking practices of newcomers
Posted on: May 23, 2020
It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice. I interviewed Professor Caidi in 2018 for Findhelp’s online course Settlement Information and Referral Online Training Program.
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What knowledge, skills and attitudes do settlement workers need in the digital era?
What knowledge, skills and attitudes do settlement workers need in the digital era?
Posted on: February 3, 2020
At a workshop a couple of years ago, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn't much overlap between groups. This suggests the richness of human service work, as well as its complexity.
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Innovative Outreach Strategies to Reach Newcomers
Innovative Outreach Strategies to Reach Newcomers
Posted on: February 3, 2020
Many thanks to AMSSA in British Columbia for having me present this workshop to settlement and language workers across the province. I'm definitely not a marketing expert. But, like making technology, or any service choices, it all comes down to being strategic and knowing/understanding your client.
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Most Recent Publications

Taking Refuge in Technology: Communication Practices in Refugee Camps and Immigration Detention (2011)
By:
Posted on: May 27, 2020
When asylum seekers and refugees are displaced, how do they use communication technologies to maintain links with friends and family during flight and forced migration? When they are detained, what role does technology play in the ways asylum seekers communicate with the "outside"?
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A Systematic Literature Review on Immigrants' Motivation for ICT Adoption and Use (2016)
A Systematic Literature Review on Immigrants' Motivation for ICT Adoption and Use (2016)
Posted on: May 26, 2020
In this study, the researcher sought to answer these questions: What motivates immigrants to use information and communication technology (ICT)? What are the factors that influence immigrants’ ICT behaviors?
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Humanitarian Futures for Messaging Apps (2017)
Humanitarian Futures for Messaging Apps (2017)
Posted on: May 24, 2020
This report discusses the implications of adding messaging apps to the range of communications channels currently used by humanitarian organizations, which includes face-to-face communication, print materials, SMS messaging, social media, radio and television.
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Most Recent Promising Practices

WES Gateway Program
WES Gateway Program - reliable and rigorous credential assessment for refugees
Posted on: February 27, 2020
The WES Gateway Program provides refugees with a high-quality credential evaluation report that is recognized and accepted by employers, higher-education institutions, and regulatory bodies throughout Canada.
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Welcome Group Program
Welcome Group Program - connecting volunteers with Government Assisted Refugees
Posted on: February 27, 2020
The Welcome Group Program matches volunteer “Welcome Groups” of five or more volunteers with Government Assisted Refugees for settlement and integration support.
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Welcome Ambassador Program - making Nova Scotia a more welcoming and inclusive province
Posted on: February 27, 2020
The Welcome Ambassador Program trains volunteers to run workshops within their social, professional, and volunteer networks to build cultural awareness skills; examine the understanding of their role in systemic oppression; develop skills and knowledge around power, privilege and ally-ship; develop knowledge and awareness about refugee newcomers; and participate actively in making Nova Scotia a more welcoming and inclusive province.
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See all our promising practices
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