Knowledge Mobilization for Settlement

Articles, webinar recordings, thoughts, research summaries, and good ideas in settlement and inclusion.
Making information more accessible for you to use in your work.

Most Recent Blog Posts

4 people sitting together in front of laptop on table, talking in 2's, with text overlaid on image that reads Leveraging Technology to Connect Volunteers with Refugee Newcomers for Social Support (webinar recording)
Leveraging Technology to Connect Volunteers with Refugee Newcomers for Social Support (webinar recording)
Posted on: May 28, 2024
This P2P 2023 conference workshop presented preliminary findings of a multi-year evaluation of Together Project’s Welcome Group Program to understand the role technology plays in refugee settlement and integration, by comparing the experiences of Welcome Group matches that interact primarily virtually with those that interact both in-person and remotely. The Welcome Group Program matches volunteers with refugee newcomer households to provide social support over a period of six months.
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Woman working in cafe, holding and looking at smartphone in front of laptop, with text overlaid on image that reads Knowledge Mobilization in Community-based Research and beyond (webinar recording)
Knowledge Mobilization in Community-based Research and beyond (webinar recording)
Posted on: May 24, 2024
This is a recording of an in person session that I did recently at the Access Alliance Multicultural Community Health Centre's Immigrant Researchers Support Network event. I focus on Knowledge Mobilization and Community Based Research, providing my take on how important Knowledge Mobilization is in Community Based Research and how newcomer or refugee researchers which what this network is made up of, could contribute to this mission.
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What does it mean to craft an exceptional user experience? How we can create magical moments?
Posted on: May 24, 2024
We don't talk a lot about the user experience in our sector. But we should. Especially as we know that Newcomers, like all of us, are looking for frictionless access to information and progress in their Settlement journey, and expect exceptional service from us all. And why wouldn't they? They, like all of us, experience frictionless digital and other service experiences elsewhere. They increasingly expect it from sector service providers. But what does it mean?
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Most Recent Publications

3 young people working outside at a cafe with laptops in front on them on the table, with text overlaid on image that reads Digital Nomads: Toward a Future Research Agenda (2023)
Digital Nomads: Toward a Future Research Agenda (2023)
Posted on: May 16, 2024
The research examines the phenomenon of digital nomadism, a movement where workers, often from developed countries, adopt a mobile lifestyle enabled by technology, allowing them to work remotely from various international locations. The study explores the characteristics, motivations, and implications of digital nomadism, particularly for migration scholars, the future of work, and the social contract between citizens and the nation-state​.
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Group sitting together discussing work, with 2 people obvious on image, with text overlaid on image that reads Survey of skilled newcomers who previously used employment services (2021)
Survey of skilled newcomers who previously used employment services (2021)
Posted on: May 15, 2024
The research focused on understanding the needs and gaps in employment support services for skilled Newcomers in Canada. The study identified the needs and gaps in labour market integration supports for Newcomers and to determine which services are most effective in helping them secure employment that matches their skills and qualifications.
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South Asian man and woman sitting on couch together looking at smartphone, with text overlaid on image that reads Smartphone as Lifeline: Designing Technology for a Changing World (2020)
Smartphone as Lifeline: Designing Technology for a Changing World (2020)
Posted on: May 15, 2024
This report explores how smartphones, viewed as essential lifeline devices, can be designed to better serve individuals in vulnerable, disadvantaged, or transitional contexts. It emphasizes the critical role smartphones play in providing access to resources, services, and vital communication, especially in precarious situations such as natural disasters, migration, and poverty.
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Most Recent Good Ideas in Settlement & Inclusion

Shared Digital Guides - nonprofits share how they use digital tools to run their services and operations
Practitioners:
Posted on: November 7, 2023
Shared Digital Guides is a Catalyst initiative, contributed by CAST in the UK. Organizations share guides to how they use digital tools to run their services and operations. Even better, you can to copy, replicate, and learn from what they've done.
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3 young students sitting on outdoor steps looking at notes together, with text overlaid on image that reads Serving international students in a sector that's typically told not to almost seamlessly
Serving international students almost seamlessly in a sector that's typically told not to
Practitioners:
Posted on: August 1, 2023
International Student Connect provides International Students with an authoritative information source along with connections in their community where they can get needed help and support. That alone makes it useful. But it is its first steps towards seamless information delivery in our sector that makes it very promising.
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Black woman working in front of laptop, with text overlaid on image that reads Evaluating your hybrid services, there's a toolkit for that
Evaluating your hybrid services, there's a toolkit for that
Posted on: May 29, 2023
The YMCA of the National Capital Region’s project, Wired: Evaluating Settlement Online (WESO), is a research-based program that addresses the challenges/barriers that service providers and newcomer clients face in delivering/using remote and hybrid services. The project is uncovering evidence-based practices that Settlement Service Provider Organizations (SPOs) find promising in delivering remote/hybrid services and engaging clients, creating a toolkit/framework and resources for SPOs to evaluate the effectiveness of your service delivery and adapt your models accordingly to improve services, and creating a network of knowledge and promising practice sharing.
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