Knowledge Mobilization for Settlement

The more we share, the more we know. The more we know, the more we can do. Together.

Most Recent Blog Posts

A new frontier of scams - predatory tech and newcomers
A new frontier of scams - predatory tech and newcomers
Posted on: July 13, 2021
What can our sector do to "lure people in" to provide the appearance that we're for all, that our services and information are not only authoritative, accurate, up to date, and useful, but also competitive with these slick predatory app developers and others?
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Will AI-based translation be part of your automagic seamless digital service delivery?
Will AI-based translation be part of your automagic seamless digital service delivery?
Posted on: July 13, 2021
Having responsive, automated FAQ-style information for common inquiries available 24/7 in different languages is clearly becoming more technically possible. I wonder how our sector will be able to harness (and be funded to harness, let's be honest) these potential innovations in a seamless newcomer settlement journey and service experience.
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Helping newcomers overcome barriers to online learning & services
Helping newcomers overcome barriers to online learning & services
Posted on: July 13, 2021
In this podcast episode, I’m chatting with Whitney Loewen the manager of E learning and special projects at The Immigrant Education Society (TIES) in Calgary. I reached out to Whitney after discovering their Newcomer Introduction to Classes Online project, or NICO.
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Most Recent Publications

Digital Inclusion of Refugees Resettling to Canada: Opportunities and Barriers (2021)
Digital Inclusion of Refugees Resettling to Canada: Opportunities and Barriers (2021)
Posted on: July 3, 2021
This report looked at the opportunities and limitations of digital tools in the Organization for Migration (IOM) Canadian Orientation Abroad Programme's (COA) Pre-Departure Orientation Training for refugees coming to Canada.
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From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada (2021)
Posted on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
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COVID & Canada’s Settlement Sector: Report (2020)
COVID & Canada’s Settlement Sector: Report (2020)
Posted on: March 27, 2021
This survey provides a snapshot of the Canadian immigrant and refugee-serving sector at during the first month of working remotely as a result of COVID-19. It looks at what is working, sector challenges and concerns and sector successes and failures from both the front-line and management perspective.
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Most Recent Good Ideas in Settlement & Inclusion

Cafe New Canadians, a virtual event series
Cafe New Canadians, a virtual event series
Practitioners:
Posted on: July 7, 2021
The pandemic meant that everyone had to move services online. For New Canadians, that move was probably easier than many. Already adept at online content sharing, as well as an OMNI TV show that's run for a number of years, it made sense that they would create something like Café New Canadians, a virtual event series.
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Queer Refugee Hearings Program (QRHP) Toolkit
Queer Refugee Hearings Program (QRHP) Toolkit
Practitioners:
Posted on: July 6, 2021
Created by Ottawa-based Capital Rainbow Refuge, the Queer Refugee Hearings Program (QRHP) Toolkit aims to "assist individuals claiming refugee protection based on sexual orientation, gender identity and expression, and/or sex characteristics (SOGIESC).
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Ethical Considerations in Research with People in Situations of Forced Migration
Ethical Considerations in Research with People in Situations of Forced Migration
Posted on: May 14, 2021
The Canadian Council for Refugees worked with others to develop ethical guidelines for research with people in situations of forced migration. The guidelines include a checklist for organizations who are approached by researchers, to help evaluate whether the research will be conducted ethically, and taking into consideration the particular vulnerabilities of people who have been forcibly displaced.
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See all our good ideas in settlement & inclusion
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