What knowledge, skills and attitudes do settlement workers need in the digital era?
At a workshop a couple of years ago, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn't much overlap between groups. This suggests the richness of human service work, as well as its complexity.
Innovative Outreach Strategies to Reach Newcomers
Many thanks to AMSSA in British Columbia for having me present this workshop to settlement and language workers across the province. I'm definitely not a marketing expert. But, like making technology, or any service choices, it all comes down to being strategic and knowing/understanding your client.
Understanding the information seeking practices of newcomers
It's useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
Misinformation - what it is and what you need to do to be ready for it
In the immigrant and refugee-serving sector, misinformation comes in many different forms, from scams that directly target newcomers, to bad information that may not be intentionally spread, but which gets shared and can impact a newcomer's settlement negatively. We all need to increase our information literacy.
Ending gender-based violence - a series of webinar recordings
These appeared in my YouTube subscriptions, I hadn't heard about them previously. They appear to be part of OCASI's project: Initiative to End Gender-Based Violence in Immigrant and Refugee Communities.
The future of settlement work is in our hands
One thing that I'm learning about the future, from futurists, is that it's not something we can predict. But it's something we can work toward.
CERIS Panel: Whither Immigration and Settlement in Ontario?
On March 14, 2019, the Centre of Excellence for Research on Immigration and Settlement (CERIS) hosted a public event with a panel to take stock of our progress in the immigrant and refugee-serving sector.
3 good sources on privacy you should read
You should listen to and read what experts have to say on the topic or privacy. I offer three sources who are prolific on the topic.
3 Reasons Why the Future of Work is People-First
Much of the current writing on AI is about how AI will replace some human functions, but just as much on how important humans will remain (and perhaps more so) in the future. Current writing also emphasizes the importance of the choices we make now about AI, innovation and technology. It's not all quite as out of our control as the tech bros might want you to believe.
Apps for human services - a review of Chalmers bot
Chalmers can help you find things like: free meals, overnight shelter, clothing banks, emergency contacts and can point you to offline and online mental health services. Bot creators ample labs are already working towards the most requested items like housing, eviction, employment, legal-aid, harm reduction, mental health services, and additional languages.