Our Blog

Articles, webinar recordings, thoughts. Information & topics important to your daily work.
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Strengthening Hybrid and Digital Service Delivery: Models for consideration
Published on: July 30, 2022
In this session with the Peel Newcomer Strategy Group, I was invited to speak about how organizations can advance the collective conversation on hybrid and digital service improvements regionally and where we might see opportunities to align with recent recommendations of the National Steering Committee on Technology (NSCT) focused on the Canadian settlement sector.
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Objectives for Ensuring High-Quality and Inclusive Settlement Services
Published on: July 28, 2022
High-quality and inclusive settlement services means that newcomers are at the centre of the design and delivery of settlement services, and can quickly, easily, and inclusively access services online and in-person.
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Diverse group of people looking at laptop together on steps
Mobilizing Knowledge in the Immigrant and Refugee-serving Sector
Published on: July 28, 2022
Mobilizing knowledge means that all SPOs are funded, supported, and encouraged to participate in formal and informal information sharing mechanisms to build, share, and replicate sector knowledge.
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Black woman thinking
Enabling Innovation in the Immigrant and Refugee-serving Sector
Published on: July 26, 2022
Enabling innovation means that Service Provider Organizations' (SPOs’) skills, commitment, and desire to innovate are supported with a shared innovation mindset, enhanced data skills and use, and continued funding.
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Two women on video chat using laptop
Strengthening the Immigrant and Refugee-serving Sector's Hybrid Service Environment
Published on: July 25, 2022
Strengthening hybrid service delivery means that the settlement sector consistently fosters an enabling service environment characterized by a shared vision of digital transformation, and the baseline capacities, infrastructure and culture needed to achieve that vision.
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Tech we're not talking about in our sector
Published on: July 20, 2022
Our sector has been having a lot of conversations and doing research on many broad and specific areas of digital transformation over the past 2 years. One of the things I've been thinking about are some specific technologies that don't typically come up in sector conversations about digital transformation, but I think we need to start thinking about and planning for.
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Two people looking at smartphone together
Let’s talk about the seamless digital settlement experience
Published on: July 18, 2022
Let’s reconceptualize what Settlement Services are from the newcomer viewpoint, with newcomers at the centre. It’s not agencies delivering programs and services. It’s a service designed to provide Immigrants and Refugees (and increasingly those with temporary or no status) with accurate, relevant information and supports, so that they can make informed decisions about their new life in Canada and begin the integration process - including preparation before arrival.
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Research on international students' digital & information practices reinforces many things we know and should be doing when planning for hybrid service delivery
Published on: July 8, 2022
A couple of interesting reports on the digital and information habits and practices of international students provide some useful insights that reinforce what we should know and learn about all Newcomers.
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Checking our assumptions about technology and sector collaboration
Published on: July 7, 2022
I’ve found that when it comes to technology and our sector we make far too many assumptions based on anecdote rather than data. Of course, our work should be guided by both. I’m a big believer in qualitative and quantitative feedback and data. But we should be using both when we’re coming to conclusions that guide our move to a hybrid service delivery model.
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Hands gathered in middle
5 ethical principles for digitizing humanitarian aid
Published on: July 4, 2022
Over the last decade, humanitarian organizations have digitized many of their systems, from registering refugees with biometric IDs to transporting cargo via drones. This has helped deliver aid around the world, but it's also brought new risks to the people it's meant to protect. Tech and human rights ethicist Aarathi Krishnan points to the dangers of digitization -- like sensitive data getting into the hands of the wrong people -- and lays out five ethical principles to help inform humanitarian tech innovation.
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Frustrated man yelling at laptop
Most Digital Transformations Fail – Make Yours Succeed (webinar recording)
Published on: July 4, 2022
This thirty minute session is for nonprofit leaders that are on a digital transformation journey with a SaaS/Cloud provider. You'll learn how to establish a relationship that will make them both successful.
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Free tech tools you can use right now in your work with Newcomers
Published on: July 4, 2022
This site provides information and a listing of practical projects, and client-facing tools, resources, and toolkits frontline workers can use as they progress towards digital transformation and hybrid/blended service delivery.
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man looking at laptop smiling
Do nonprofits lead the private sector in digital engagement? The answer might surprise you.
Published on: July 1, 2022
According to a new report from Twilio.org (the nonprofit arm of Twilio), 89% of nonprofits say digital communications are critical to achieving their organization's mission. And, while this is the case, much still needs to be done in nonprofits to move towards successful digital transformation.
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Black woman leading meeting in office boardroom
Valuing equity first - digital exclusion, inclusion, and literacy
Published on: June 16, 2022
Yesterday I co-presented with Jennifer Chan from the Department of Imaginary Affairs at the The Regional Diversity Roundtable's conference Centering Diversity for Workplace Equity: Imagining Collective Futures. Our focus was on valuing and centering equity in digital transformation. We had a rich, nuanced, and interesting discussion with participants and I wanted to share my part of the presentation here.
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East Asian woman holding lightbulb drawing over her head
5 Good Ideas for building your services online
Published on: June 9, 2022
This presentation is from 2008. However, I still use these core principles in my own work, and in my consulting work with social service non-profits and charities.
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Man and woman looking at tablet together
Paths Forward for the Future of Settlement and Integration in Atlantic Canada
Published on: June 7, 2022
I participated on a panel at the Atlantic Regional Settlement Conference recently - 2022 Summit: Navigating Disruption and the Future of Settlement. Here is a summary of my presentation (not much new if you already follow my work, a bit of a summary).
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Older black man using tablet
Digital transformation in Ontario's Literacy and Basic Skills (LBS) sector
Published on: June 5, 2022
Recently, AlphPlus has gone through a similar process of looking into the future of hybrid and digital service delivery in Ontario's Literacy and Basic Skills sector. It is worth highlighting their consultation and final reports. What aligns as well as differs with findings in our sector should be of interest to review.
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Building risk communication capacity: Can it be done? (webinar recording)
Published on: June 3, 2022
In 2016 John Rainford, director of The (now defunct) Warning Project, presented at a workshop on building communication capacity to counter infectious disease threats. An important discussion, in general, but certainly in the years leading up to a global pandemic.
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Black woman sitting in front of laptop with headphones on
Introducing eSkills (webinar recording)
Published on: June 3, 2022
This webinar by Linda Manimtim, an eSkills developer at RRC Polytech, introduces the five eSkills lessons on Avenue.ca.
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Person in hoodie coding on computer
An Immigrant and Refugee-serving Sector Primer on Security and Privacy
Published on: June 2, 2022
Here is an overview of key privacy and security considerations we should be aware of and keep in mind when providing online and hybrid services to Newcomers.
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Diverse group of people looking at tablets
2022 IRCC SDI funded projects - Leveraging Technologies to Support Remote Service Delivery
Published on: May 26, 2022
IRCC recently funded a number of projects under their Service Delivery Improvements (SDI) funding, but hasn't released funding information yet. So I sifted through the Government of Canada's Proactive Disclosure site and found some info.
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woman in hijab using laptop
Settlement services need to improve their online offerings for tech-savvy newcomers (republished from The Conversation)
Published on: May 25, 2022
Settlement agencies still have work to do to ensure they’re offering enough online services to newcomers, including using online channels to communicate with them before they arrive in Canada.
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Digging into Disinformation - elearning module for Newcomers (part of NorQuest College's WebSafe project)
Published on: May 22, 2022
NorQuest College created these elearning modules as SCORM packages which you can link to or embed on your websites and Learning Management Systems (LMS). On this page, I have embedded their Module 3 Unit 2: Digging Into Disinformation, to show you how you could embed a module into one of your web pages.
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Josephine Goube presenting on stage
Technology for refugees, by refugees (session recording)
Published on: May 17, 2022
Joséphine Goube, former CEO of Techfugees, imagines the next 40 years through the activities of Techfugees and how climate change, migration, and technologies will intersect in our near future.
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2 women sitting on stairs with laptop computer
Digital Leadership - digital skills, literacy and capacity (webinar recording)
Published on: May 16, 2022
This online seminar recording, from 26 April 2022, explores that role and how UK-based heritage leaders can support and encourage the development of the digital skills and literacies of the people within their organsiations.
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Black woman in presenting in front of flipchart with post-it notes
Why IRCC needs a hybrid service delivery lead
Published on: May 15, 2022
In the Settlement Sector and Technology Task Group report we made a recommendation that I want to focus on. In part because during a recent project it became clear just how important this recommendation will be to the future of digital transformation in the Immigrant and Refugee-serving sector.
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Two sets of hands pointing at documents
Canadian settlement and information resources for Ukrainians coming to Canada
Published on: April 17, 2022
I've seen a lot of links floating around to help provide resources and information to help Ukrainians coming to Canada under Canada-Ukraine authorization for emergency travel (CUAET). It is always, but especially during times of crisis, that we get this information right. This page is simple. It links to authoritative information from official government and nonprofit sources. The information on these links will be the most up to date information you can find about efforts, supports, and services available.
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Bi-racial couple smiling while looking at smartphone together
How a simple how-to video can save you and your clients time, and make you available while you sleep!
Published on: April 5, 2022
Edward Rivas is a Settlement Counsellor at Catholic Centre for Immigrants in Ottawa. He created this video to help address a common problem and question he was getting from clients. He has agreed to make it available for anyone to use in their work with Newcomers. Creating a how-to video does so many things. Learn how creating videos can make your work more effective and efficient.
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3 black women smiling and pointing at a shared laptop
Multilingual videos: a focus on Email, Zoom, and Microsoft Teams
Published on: April 5, 2022
The Odils Learning Foundation is a UK-based charity For Refugees, Asylum Seekers and Migrant Groups. They have created a number of useful and practical videos focused on learning Email (as well as a specific focus on Gmail), Zoom, and Microsoft Teams. This complements written resources they have created, such as Getting Started With Zoom.
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2 women in hijab looking at tablet together
Multilingual Videos: Digital Literacy for Life and Work, and Chromebook Orientation
Published on: April 4, 2022
HIAS has developed a digital inclusion project that involves digital literacy training and providing digital tools for refugee clients. They developed a series of multilingual videos focused on Digital Literacy for Life and Work, and Chromebook Orientation.
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Young person helping senior use a computer
400 technology guides you can use today with Newcomers
Published on: April 3, 2022
Looking for a specific technology guide to help a client or co-worker learn the basics? Don't reinvent, borrow! UK-based Digital Unite has over 400 technology how-to guides that cover a whole host of digital topics. Written by subject matter experts and updated regularly, the guides are perfect for supporting others with digital skills or improving your own knowledge.
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Two women of colour talking in front of shared laptop
New Digital Literacy and Skills for Daily Life in Canada Multilingual Videos
Published on: April 1, 2022
Reception House Waterloo Region has created some new Digital Literacy and Skills for Daily Life in Canada video playlists. Videos are available in Arabic, Dari Farsi, Rohingya, Somali, and Tigrinya. The videos are intended to support newcomers settling in Waterloo Region by providing information and guidance on topics such as digital safety, using a laptop, or navigating local transit using Google Maps.
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Black man and woman in hijab sitting together looking at each other, smiling with open laptop
Digital transformation in the immigrant and refugee-serving sector - the discussion continues
Published on: March 26, 2022
In this 2022 Pre-Arrival Virtual Conference follow-up I wanted to be a bit more practical. Still future focused, but perhaps more narrowly now. The practical future window I’m focused on today is about 2 years. From now until the next national Call for Proposals. Still looking at what our sector can aspire to. But more practical.
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Future proofing settlement work -a sector digital competency framework
Future proofing settlement work -a sector digital competency framework
Published on: March 15, 2022
When we’re looking at future proofing settlement work, I like to think about it as a bit of an iceberg. There is a great deal below the surface that has to be in place before what we see above the surface is effective. The future of settlement work is about much more than technology but I want to focus this iceberg conversation on technology since that’s what we’re focused on here. 
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Invitation to apply to the National Steering Committee on Technology
Invitation to apply to the National Steering Committee on Technology | Invitation pour devenir membre du Comité directeur national sur les technologies
Published on: February 16, 2022
Immigrant and Refugee-serving folks in Canada, follow-up from the Settlement Sector and Technology Task Group is here! Here is an Invitation to apply to the National Steering Committee on Technology (NSCT). Applications are open between Feb 15 to Feb 25, 2022.
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Welcoming Spaces Panel Discussion (live meeting recording) - 2 women shaking hands
Welcoming Spaces Panel Discussion (live meeting recording)
Published on: January 30, 2022
Panellists at the 2010 Welcoming and Inclusive Communities and Workplaces (WICWP) Vancouver Forum shared their community approaches for creating welcoming and inclusive spaces.
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Newcomer Navigation from Coast to Coast during a Dual Pandemic: Key Findings from a Pan Canadian (webinar recording) - 3 racialized women at meeting table
Newcomer Navigation from Coast to Coast during a Dual Pandemic: Key Findings from a Pan Canadian (webinar recording)
Published on: January 30, 2022
In this November 2021 Pathways to Prosperity Canada conference session presenters from the National Newcomer Navigation Network (N4) presented findings from their report seeking to better understand organizations' experiences as they supported newcomers navigating health and social services.
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The Powerful Role of Social Media in Resettlement (webinar recording) - 3 racialized women looking at smartphone
The Powerful Role of Social Media in Resettlement (webinar recording)
Published on: January 30, 2022
In this November 2021 Pathways to Prosperity Canada conference session presenters discussed the question: What is the role of social media in resettlement?
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LIPs and RIF as Knowledge Mobilizers (webinar recording) - Black man reading book
LIPs and RIF as Knowledge Mobilizers (webinar recording)
Published on: January 30, 2022
In this November 2021 Pathways to Prosperity Canada conference session discussed the goals of their knowledge mobilization actions, the strategies that they have utilized to achieve these goals, what has been found to be effective, and pitfalls to avoid.
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Research Colloquium on Refugee Sponsorship - Refugee Sponsorship & Public Attitudes Toward Refugees (webinar recording) - hands on table looking at research data documents
Research Colloquium on Refugee Sponsorship - Refugee Sponsorship & Public Attitudes Toward Refugees (webinar recording)
Published on: January 30, 2022
This January 2022 University of Ottawa Refugee Hub panel discussion focused on the connections between refugee sponsorship and public attitudes towards refugees.
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Smartphone apps for migration and settlement in Canada - the current landscape - Black man on smartphone screen reaching through and tapping camera shutter
Smartphone apps for migration and settlement in Canada - the current landscape
Published on: January 23, 2022
For a few years now I've been tracking interesting digital programs/projects in the Canadian immigrant and refugee-serving sector. Among those are smartphone apps. A growing number have emerged over the years and I wanted to share them here.
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Best practices and learning re: integrating innovation and developing innovative programs (webinar recording) - Black woman holding lightbulb, having idea
Best practices and learning re: integrating innovation and developing innovative programs (webinar recording)
Published on: January 20, 2022
The OCASI ImmSectorRoundtables discussion series is an opportunity for settlement practitioners to get together virtually and examine issues as they relate to service delivery in the im/migrant and refugee serving sector. In this January 2022 event, three panelists looked at the state of innovation in the sector.
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2022 Edelman Trust Barometer Panel Launch Event (webinar recording) - hands in a circle fist bumping
2022 Edelman Trust Barometer Panel Launch Event (webinar recording)
Published on: January 18, 2022
On January 18, 2022, Richard Edelman unveiled findings from the 2022 Edelman Trust Barometer. For 19 years of the Edelman Trust Barometer NGOs have been the most trusted institution. You're still second this year, but it's worth looking at the nuances of where NGO/community organizations are trusted. He delves into some of that of those nuances in his presentation, and they're interesting.
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Code for Canada's Digital Capacity Assessment (webinar recording) - Black woman reading file
Code for Canada's Digital Capacity Assessment (webinar recording)
Published on: January 18, 2022
This December 2021 Code for Canada workshop shared their new Digital Capacity Assessment tool for government teams. Building on the work of Public Digital and the Harvard Kennedy School, the tool helps public servants identify the digital competencies that are most important in their unique contexts.
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Educating for a Change - a manual for community development and innovation - people learning together in a room
Educating for a Change - a manual for community development and innovation
Published on: January 16, 2022
When I started working in the Immigrant and Refugee-serving sector many decades ago, one of the things I was trained on was Paulo Freire's Popular Education approach. Part of my introduction was Educating for a Change. It became our guide for community development. For running workshops within our sector as well as with others. And how we approach our work with Newcomers and the communities we served.
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Virtual meetings, some useful resources
Virtual meetings, some useful resources
Published on: January 13, 2022
I wrote this article in 2020 elsewhere when we were all trying to figure out this online facilitation/engagement thing. It's still a pain point/struggle, so I thought I'd bring it back into circulation.
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Hybrid Service Delivery Models for Migrant Workers in Canada (webinar recording) - South Asia woman and man looking at laptop screen together
Hybrid Service Delivery Models for Migrant Workers in Canada (webinar recording)
Published on: December 21, 2021
This October 2021 Migrant Worker Hub webinar on looked at how frontline workers and service provider organizations responded, were innovative and agile during the pandemic, providing both online and in person services to newcomer immigrants, migrants and refugees.
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The future of events in our sector is hybrid, just like our services - students in classroom with large computer screen at front of class
The future of events in our sector is hybrid, just like our services
Published on: December 21, 2021
We have an opportunity to rethink how we create events and learning experiences moving forward. Simply jumping back into the way we always did things is not the way to do it.
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Disrupting Digital Monolingualism (event recordings) - non-English text on paper in background
Disrupting Digital Monolingualism (event recordings)
Published on: December 9, 2021
Disrupting Digital Monolingualism workshop, a one-and-a-half day event, was held online on June 16th and 17th 2020.
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Immigrant trailblazers share tips for success in Canada (webinar recording) - smiling black woman in front of laptop
Immigrant trailblazers share tips for success in Canada (webinar recording)
Published on: December 6, 2021
In this December 2021 New Canadians webinar, speakers shared their immigration experiences and valuable resources to help newcomers at every stage of their immigrant journey. Why a video like this on a site focused on Immigrant and Refugee-serving practitioners? Because sometimes we don't centre the Newcomer voice enough in our work. And this panel is a great reminder of how Newcomers are helping and supporting Newcomers, within and outside of our service ecosystem.
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A Decade In Digital: 10 Years of the #GlobalDigitalReports Series (webinar recording) - man and woman looking at smartphone together
A Decade In Digital: 10 Years of the #GlobalDigitalReports Series (webinar recording)
Published on: December 3, 2021
On November 30, 2021, Simon Kemp celebrated a decade of the Global Digital Reports series with a lighthearted #NerdStream. He shared some of the stats and trends that have stood out for him over the past 10 years, and answered questions about the numbers, as well as how they produce the reports.
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Data visualization - top source countries of Immigrants to Canada - data of immigration source countries in background
Data visualization - top source countries of Immigrants to Canada
Published on: December 3, 2021
Data is useful. But it's also sometimes just numbers. What's the story, if any, behind reams of numbers and statistics? Iris Sun shows how immigration source country data can come alive in simple ways (thanks to Nick Noorani for sharing). In these data visualizations, trends immediately jump out at you. She's made the data interesting and accessible.
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Futures of Settlement - information session (webinar recording) - black girl in front of computer talking to someone
Futures of Settlement - information session (webinar recording)
Published on: December 3, 2021
This December 2, 2021 event was an invitation to share what it would look like if you could wave a magic wand and change the way we meet the needs of Newcomers and to shift the way your organization, funder, sector are serving Newcomers now. We are imagining a new way for our sector to come together and imagine equitable futures. We call this community the Futures of Settlement.
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Digital Literacy in the Immigrant Refugee Serving Sector - Increasing Collaboration (event recap) - 3 black women sitting and smiling in front of laptop
Digital Literacy in the Immigrant Refugee Serving Sector - Increasing Collaboration (event recap)
Published on: December 3, 2021
On November 18th, 70 people working on Settlement and Language in the Canadian Immigrant and Refugee-serving sector came together informally to discuss digital literacy in our sector. This is a recap of the event, with panel video recordings, and breakout session summaries.
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Why mobility is destiny (webinar recording) - people walking on city street
Why Mobility is Destiny (webinar recording)
Published on: December 3, 2021
In this Long Now Foundation November 2021 event, Futurist Parag Khanna looked at trends that are shaping the most likely scenarios for our future and asks what map of human geography will emerge.
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Nick Noorani on what works to help Newcomers find good jobs (webinar recording) - 2 people on video chat, one person on computer screen
Nick Noorani on what works to help Newcomers find good jobs (webinar recording)
Published on: December 2, 2021
Welcome to the first speaker in the Knowledge Mobilization for Settlement Series. Nick is a longtime friend of the Immigrant and Refugee-serving sector. You probably know him. And if you don’t, you should. His most recent projects should be of immediate interest to you and your newcomers clients. In this conversation he shared what he's working on and you’ll want him to become your organization’s best friend.
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Migrant Resilience in Canadian Cities: People, Institutions and Policies - Resilience and refuge (webinar recording) - two women outside on windy day
Migrant Resilience in Canadian Cities: People, Institutions and Policies - Resilience and refuge (webinar recording)
Published on: November 30, 2021
In this June 23, 2021 Building Migrant Resilience in Cities project webinar, presenters discussed: 1. Asylum Seekers in Quebec, 2. The role of christian churches with Haitian asylum seekers, 3. Resettlement of Syrian Refugees in Gatineau, Quebec.
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Hiring, Discrimination and Newcomer Resilience (webinar recording) - man and woman in job interview
Hiring, Discrimination and Newcomer Resilience (webinar recording)
Published on: November 30, 2021
This November 10, 2021 webinar provided research updates on research topics being done as part of the Building Migrant Resilience in Cities project: 1. Temporary Migrants and Resilience 2. Sounding Different, but Still Equal? Assessing Discrimination against “Audible Minority” Experts in Urban and non-Urban Settings in Quebec and Ontario 3. Employer Recruitment Strategies, Newcomer Employment and Resilience.
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Attracting Immigrants to Rural Communities with Ryan Gibson (webinar recording) - woman and man sitting outside, smiling
Attracting Immigrants to Rural Communities with Ryan Gibson (webinar recording)
Published on: November 25, 2021
In this March 2021 Local Immigration Partnership - Lanark & Renfrew event, Dr. Ryan Gibson shares research findings on attracting newcomers to rural areas during the COVID-19 pandemic. Dr. Gibson works at the University of Guelph and his research supports the Canadian Rural Revitalization Foundation.
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Creating more welcoming spaces for newcomers with Yasir Naqvi: LIP Speaker Series (webinar recording) - smiling person in doorway
Creating more welcoming spaces for newcomers with Yasir Naqvi: LIP Speaker Series (webinar recording)
Published on: November 25, 2021
In this May 2021 during the Local Immigration Partnership - Lanark & Renfrew Speaker Series event, former Ontario Attorney General and leader at Institute for Canadian Citizenship, Yasir Naqvi spoke on how rural communities can address systemic/historical racism to create more welcoming spaces for newcomers.
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Ethics and Contemporary Social Issues: Immigration and Integration - the N4 program (webinar recording) - text and speech bubbles about newcomer navigation
Ethics and Contemporary Social Issues: Immigration and Integration - the N4 program (webinar recording)
Published on: November 25, 2021
In this October 2021 webinar, speakers from the IWK Health Centre discussed the N4 Network and the N4-SPU Program, highlighting examples of how the Newcomer Navigation lens has applied to the different department roles within IWK, and illustrate resources available through N4 that clinicians can use.
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Envisioning Immigration and Settlement in Canada in a Post-Pandemic Era (panel recording) - people of colour in boardroom
Envisioning Immigration and Settlement in Canada in a Post-Pandemic Era (panel recording)
Published on: November 22, 2021
Presented at the P2P 2021 conference, this panel session looked at what we know about immigration and settlement in Canada now and what we have learned during the pandemic. Panelists also presented their views on what future policies and programs in Canada could look like to optimize the benefits for newcomers and established Canadians alike.
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The COVID Cohort of Immigrants: Tackling Settlement and Employment Challenges (webinar recording) - diverse people in classroom
The COVID Cohort of Immigrants: Tackling Settlement and Employment Challenges (panel recording)
Published on: November 22, 2021
Presented at the P2P 2021 conference, this panel looked at Immigrants who arrived or settled in Canada during COVID-19 and their unique path compared to their predecessors. The session provided insights on the latest immigration and immigrant employment trends, as well as examples of how the settlement sector has adapted to support the COVID cohort. The composition of immigration classes has changed. In addition, Newcomers faced significant employment challenges as the pandemic had a disproportionate impact on certain Immigrant-intensive sectors, such as accommodation and food services. Settlement service providers had to pivot and leverage new virtual and hybrid models to support this new cohort.
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Building a digital/hybrid service model doesn't require us to create it from scratch - women of colour at meeting table
Building a digital/hybrid service model doesn't require us to create it from scratch
Published on: November 22, 2021
In presentations and meetings about developing digital/hybrid services in the Immigrant and Refugee-serving sector, I often point out that we can borrow much from other sectors that have already done far down this path. In particular sectors with regulatory frameworks, where getting it right isn't an option, it is expected. It's based on ethical frameworks and standards, as well as laws around things like personal health information, etc.
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Truth and Reconcilitation - moving beyond land acknowledgement performances - traditional medicine wheel in background
Truth and Reconcilitation - moving beyond land acknowledgement performances
Published on: November 15, 2021
We can and should know whose land we live, work, and play on. And we should acknowledge that when we meet and gather together. But, if you're like me, you may be finding land acknowledgements have become a bit of performance without substance. I wondered, what responsibility do we (our sector) and newcomers have when it comes to truth and reconciliation with Indigenous peoples?
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2022 Digital Planning for NGOs: Ask Us Anything - images of 4 webinar speakers
2022 Digital Planning for NGOs: Ask Us Anything (webinar recording)
Published on: November 14, 2021
Do you work for an NGO? Are you looking for ideas and inspiration for your 2022 social media and digital marketing plans? This panel of nonprofit social media experts looked at priorities and trends for 2022.
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Building Community Capacity, Wellbeing, and Power Through Service Co-creation (webinar recording) - 2 women sitting in front of laptop
Building Community Capacity, Wellbeing, and Power Through Service Co-creation (webinar recording)
Published on: November 14, 2021
Jennifer Chan and Alysha Baratta have developed distinct yet aligned projects to co-design services with newcomers as a community development tool. Presented at the P2P 2021 Workshop Series, they introduce how their projects challenged assumptions within settlement services, and focused on co-designing approaches for newcomers to thrive.
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Newcomer Insight Collaborative (NIC): Model for Collaborative COVID19 Service Delivery Data Analysis (webinar recording) - 2 people sitting in front of computer screen with code on it
Newcomer Insight Collaborative (NIC): Model for Collaborative COVID19 Service Delivery Data Analysis (webinar recording)
Published on: November 14, 2021
Presented at the P2P 2021 Workshop Series, this session introduced the Newcomer Insight Collaborative (NIC). The NIC is a new model and platform that brings organizations together to make better use of their service delivery data for program planning and development.
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Role of Media in Driving Information for Settlement Services During the Pandemic (webinar recording) - female videographer with camera
Role of Media in Driving Information for Settlement Services During the Pandemic (webinar recording)
Published on: November 14, 2021
Presented at the P2P 2021 Workshop Series, this session focused on partnerships between immigrant media networks and settlement agencies across Canada to get valuable information out to newcomers during the pandemic.
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Teaching Immigration Differently: University Classroom as an Incubator for Collaborative Research (webinar recording) - adult students in academic lecture hall at desks
Teaching Immigration Differently: University Classroom as an Incubator for Collaborative Research (webinar recording)
Published on: November 14, 2021
Presented at the P2P 2021 Workshop Series, in this workshop, the lead instructor presented an overview of the course. Community partners spoke about their experience in this course.
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Emerging Practices in Settlement Service Delivery: A Hybrid Model to Respond to Newcomer Needs (webinar recording) - 2 young women of colour sitting at computer
Emerging Practices in Settlement Service Delivery: A Hybrid Model to Respond to Newcomer Needs (webinar recording)
Published on: November 14, 2021
Presented at the P2P 2021 Workshop Series, S.U.C.C.E.S.S. Settlement & Family division staff share observations made during the pandemic as they have continued to serve BC newcomers in the Greater Vancouver area and Fort St. John during the pandemic.
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COVID & Access to Settlement Services (presentation notes) - digital settlement agency image in background
COVID & Access to Settlement Services - the impact of technology on clients and service providers (presentation notes)
Published on: November 9, 2021
At the recent P2P 2021 Conference, I was part of the panel "The COVID Cohort of Immigrants: Tackling Settlement and Employment Challenges." My focus was on discussing the impact of technology on both clients and service providers in the pandemic context.
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eSkills - Project, Process, Product. Improving Service Delivery in the Digital Age (webinar recordings) - women in hijab using laptop
eSkills - Project, Process, Product. Improving Service Delivery in the Digital Age (webinar recordings)
Published on: November 6, 2021
This 2020 eSkills.ca interactive webinar series provided background information on the creation of learning modules focused on building English-language learners’ digital literacy. The eSkills team provided an overview of the process of planning, designing, and developing engaging online learning, outlining their digital literacy training project and resources.
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Lessons for the Development of Effective Health Systems from COVID-19 with Dr. Kwame McKenzie (webinar recording) - black woman with surgical mask on
Lessons for the Development of Effective Health Systems from COVID-19 with Dr. Kwame McKenzie (webinar recording)
Published on: November 6, 2021
In this September 16, 2021 event in the Longwood Breakfast Series Dr. Kwame McKenzie, CEO, Wellesley Institute uses examples from the pandemic to discuss how we can produce more effective and efficient health systems.
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Inclusion by design: Creating digital identity solutions that work for all (webinar recording) - silhouette of woman with writing
Inclusion by design: Creating digital identity solutions that work for all (webinar recording)
Published on: November 6, 2021
In this September 23, 2021, Alan Turing Institute webinar, Louise Maynard-Atem, Research Lead at Women in Identity shares her view on the importance of inclusion, when establishing an identity system for a thriving digital economy.
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Canada’s response to the Afghan crisis (webinar recording) - Afghan refugee children playing on slide
Canada’s response to the Afghan crisis (webinar recording)
Published on: November 6, 2021
In this November 3, 2021, NewCanadians TV webinar, a panel of experts discuss the situation of these newest arrivals to Canada as well as provides options for those who are inclined to lend a neighbourly hand in their resettlement.
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Canadian Immigration Policies and Family Reunification: Implications for Social Work (webinar recording) - family sitting together
Canadian Immigration Policies and Family Reunification: Implications for Social Work (webinar recording)
Published on: November 6, 2021
This 2020 Canadian Association of Social Workers webinar provides an overview of Family Reunification, focusing on: an introduction to the Canadian family reunification policies, the policies’ effects upon migrant clients, exploring social work’s role in immigration social policy development, and offers avenues for addressing social justice challenges and barriers faced by migrant families.
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Dr. Lilie Chouliaraki - Face and the ethics of the refugee selfie (webinar recording) - refugees taking selfie on shore
Dr. Lilie Chouliaraki - Face and the ethics of the refugee selfie (webinar recording)
Published on: November 6, 2021
Professor Lilie Chouliaraki (London School of Economics and Political Science) delivered this keynote address on April 14, 2021 as part of the UBC Centre for Migration Studies' "New Media Aesthetics of Migration" Virtual Workshop. In this keynote, she proposes a new understanding of the refugee selfie as moral practice.
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Dr. Audrey Macklin - Re-Settler Society: Refugee sponsorship as Canadian Narrative (webinar recording) - group of people with smartphone
Dr. Audrey Macklin - Re-Settler Society: Refugee sponsorship as Canadian Narrative (webinar recording)
Published on: November 6, 2021
Dr. Audrey Macklin (University of Toronto Faculty of Law & Munk School of Global Affairs and Public Policy) presents in this online talk delivered Monday, March 8, 2021 as part of the UBC Centre for Migration Studies' Winter 2021 Speaker Series. Her presentation presents preliminary findings from research that involved over 500 online surveys and 85 in-person interviews with sponsors.
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Developing Accessible and Effective Learning Activities - A Guide for Settlement Workers - woman with computer and books
Developing Accessible and Effective Learning Activities - A Guide for Settlement Workers
Published on: November 6, 2021
This self-guided learning workbook will provide an introduction to developing accessible and effective learning activities in a settlement setting using the Universal Design for Learning framework. The guide was developed for the Community Integration Network by Marisa Gelfusa, Facilitation and Design Specialist.
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Fact Checking Toolkit - A resource for the Community Integration Network - magnifying glass on book
Fact-Checking Toolkit - A resource for the Community Integration Network
Published on: November 6, 2021
This bilingual Fact-Checking Toolkit (English & French) was created by Susana Mas in collaboration with the Catholic Centre for Immigrants for the wider Community Integration Network which supports newcomers. The Toolkit was created to help people navigate mis - and disinformation online.
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WE Value Partnership Final Forum (webinar recordings) - woman in front of mainframe computer
WE Value Partnership Final Forum (webinar recordings)
Published on: November 6, 2021
On September 22, 2021, The WE Value Partnership project held their WE Value Partnership Final Forum. Project staff provide a recap of where we have been and a sneak peek into some of the work that they hope to undertake in the coming months. I was honoured to provide a keynote presentation covering the potential and future of technology in the sector.
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how technology can support refugees (podcast episode)
How technology can support refugees (podcast episode)
Published on: November 5, 2021
In this episode of the Starts at the Top podcast, the hosts talk to Raj Burman, Techfugees CEO, and Nowar Rahmouni, social media community builder and writer, and Communications Officer at Techfugees Lebanon about the role technology can play to support refugees.
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Building Anti-Racist Technology & Culture (webinar recording)
Building Anti-Racist Technology & Culture (webinar recording)
Published on: November 5, 2021
In this All Tech is Human July 15, 2020 webinar, Mutale Nkonde (CEO of AI for the People and Standford Digital Society Lab fellow) and Charlton Mcllwain (author of Black Software: The Internet & Racial Justice, From the AfroNet to Black Lives Matter & Vice Provost for Faculty Engagement and Development at NYU) discussed the challenges and opportunities in implementing anti-racist technology.
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2021 Symposium on Intercultural Digital Ethics (webinar recording)
2021 Symposium on Intercultural Digital Ethics (webinar recording)
Published on: November 5, 2021
The Carr Center for Human Rights Policy's Nov 3-4, 2021 Symposium on Intercultural Digital Ethics brought together a range of cultural, social and structural perspectives on the ethical issues relating to digital information technologies, with the aim of broadening the approach of digital and AI ethics.
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Privacy and Security Online: Best Practices for Nonprofits in the COVID-19 Era (webinar recording)
Privacy and Security Online: Best Practices for Nonprofits in the COVID-19 Era (webinar recording)
Published on: November 3, 2021
Whether you're a novice or a seasoned digital users, this November 3, 2021 TechSoup Canada webinar provided actionable concepts and strategies that will keep your data and your organization secure, and help you ward off all kinds of attacks––from phishing to Zoom-bombing.
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Responsible Tech Summit conference presentations (webinar recording)
Responsible Tech Summit conference presentations (webinar recording)
Published on: November 2, 2021
The September 2021 Responsible Tech Summit focused on reducing the harms of technology, diversifying the tech pipeline, and ensuring that technology is aligned with the public interest.
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Digital Tech to Help Fight COVID-19 Misinformation (webinar recording)
Digital Tech to Help Fight COVID-19 Misinformation (webinar recording)
Published on: November 2, 2021
During this May 4, 2020 Nethope webinar, part of the virtual edition of the ICT4D Conference and ongoing ICT4D webinar series, three different initiatives using digital technologies to help fight misinformation were explored. Speakers shared how their applications relate to COVID-19 preparedness and response.
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Artificial Intelligence Primer for Nonprofits with USAID (webinar recording)
Artificial Intelligence Primer for Nonprofits with USAID (webinar recording)
Published on: November 1, 2021
In this September 28, 2021 NetHope session, participants learned about Artificial Intelligence (AI) and Machine Learning (ML) and how to incorporate AI/ML into nonprofit programs and projects.
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Algorithms for Good? Unlocking Social Transformation with AI (webinar recording)
Algorithms for Good? Unlocking Social Transformation with AI (webinar recording)
Published on: November 1, 2021
On October 28, 2021, HelpSeeker hosted this panel discussion on the current state, opportunities, and risks inherent in using advanced technologies, such as Artificial Intelligence and Machine Learning, to measure, predict and drive social change.
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Digital literacy in the sector, some backgrounders
Digital literacy in the sector, some backgrounders
Published on: October 29, 2021
You can search this site and find various research reports and useful information about digital literacy in our sector. But a one-page summary can come in handy some times. In this post I've compiled a number of reports, webinar recordings, and other resources to get you started.
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Our Social Dilemma: Confronting Online Harms in Canada (webinar recording)
Our Social Dilemma: Confronting Online Harms in Canada (webinar recording)
Published on: October 29, 2021
On October 15th, the Ryerson Leadership Lab held a panel discussion and Q&A on the Government of Canada’s recent proposal for new legislation to address illegal online content, and what we should do to develop regulatory solutions while protecting the rights and freedoms of Canadians.
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Privacy By Design Is Essential To Complementing Regulatory Compliance: Privacy Laws Are No Longer Sufficient (webinar recording)
Privacy By Design Is Essential To Complementing Regulatory Compliance: Privacy Laws Are No Longer Sufficient (webinar recording)
Published on: October 28, 2021
In this October 25, 2021 webinar, Dr Ann Cavoukian presented the 7 Foundational Principles of Privacy by Design.
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Digital Equity: How Will Rapid Digitization Impact Migrant and Refugee Inclusion? (webinar recording)
Digital Equity: How Will Rapid Digitization Impact Migrant and Refugee Inclusion? (webinar recording)
Published on: October 28, 2021
I was honoured to be asked to participate in the recent MPI Europe conference Social Innovation for Refugee Inclusion (SI4RI): Sowing Innovation in the Cracks of Crisis.
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Modelling how we share in our sector - North York Community House (webinar recordings)
Modelling how we share in our sector - North York Community House (webinar recordings)
Published on: October 27, 2021
In May 2020, not long after frontline service providers moved services online, North York Community House (NYCH) held a couple of interesting and useful webinars. It was early days, but NYCH staff and leadership were learning some things, making progress. They decided to put themselves out there to share not only what they were learning, but also their struggles, and what they were learning.
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Re-opening your workplace, COVID vaccines - key considerations for employers (webinar recordings)
Re-opening your workplace, COVID vaccines - key considerations for employers (webinar recordings)
Published on: October 22, 2021
A few months ago I shared resources to help answer the question what will your hybrid workplace actually look like? It's still a big question. Sector leaders have been bringing you together to help think it through. This post includes a few useful webinar recordings that might be helpful for you.
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Exploring the digital messaging capacity of settlement agencies – a draft framework
Exploring the digital messaging capacity of settlement agencies – a draft framework
Published on: October 15, 2021
During some work a few years ago on the digital messaging practices of immigrant and refugee-serving organizations and newcomers, I came across some really interesting research that just struck me as a great model. Building from this Smartphone Evaluation Framework theory, I proposed a similar Digital Messaging Evaluation Framework.
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Defining innovation in the immigrant and refugee-serving sector
Defining innovation in the immigrant and refugee-serving sector
Published on: October 14, 2021
Regarding innovation and interaction, some refer to this as big “I”, and little “i” innovation instead. Big “I” innovation refers to big or disruptive innovations that totally change the landscape of a business, its products or the dynamics of the market. In contrast, little “i” innovation refers more to incremental changes or improvements to businesses and products. Another way to look at little “i” innovation is as iteration.
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Why you should be using WhatsApp Business in your work with newcomers
Why you should be using WhatsApp Business in your work with newcomers
Published on: October 9, 2021
If you work with immigrants and refugees in Canada, chances are you're using WhatsApp to communicate with some of them. In this short video, I show you why you should consider moving to the WhatsApp Business app for your professional work.
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Thinking about service and human centred design, a conversation with Aletheia Délivré
Thinking about service and human centred design, a conversation with Aletheia Délivré
Published on: September 10, 2021
In this Technology in Human Services podcast episode I chat with Aletheia Délivré about service and human centred design.
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Refugee 613's Digital Messaging Summit - session recordings
Refugee 613's Digital Messaging Summit - session recordings
Published on: September 9, 2021
In January 2021, Refugee 613 hosted the Digital Messaging Summit to share practical strategies and advice about managing digital messaging services by and for immigrants and refugees and build a network of people working in this area.
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Demo Event: Apps for Organizations Working with Refugees and Immigrants (webinar recording)
Demo Event: Apps for Organizations Working with Refugees and Immigrants (webinar recording)
Published on: August 21, 2021
TechSoup/Public Good App House event. Explore solutions for translation, supporting LGBTQ+ asylum seekers, and connecting your clients with vital information and resources.
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WTF (What's the Future) of Settlement Work - a sort of weekly, occasional email newsletter
WTF (What's the Future) of Settlement Work - a sort of weekly, occasional email newsletter
Published on: August 20, 2021
I publish a semi-regular email newsletter that helps pull together some thoughts, find threads, etc., from time to time. You might find it interesting.
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Remembering Francisco Rico-Martinez
Published on: August 14, 2021
We have lost one of the good ones. Francisco was a presence in our sector. I feel lucky to have known and learned from him.
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Envisioning the Future of the Immigrant Serving Sector (webinar recording)
Envisioning the Future of the Immigrant Serving Sector (webinar recording)
Published on: August 11, 2021
How can we ensure the immigrant-serving sector is responsive, collaborative, innovative, and sustainable, in order to meet the evolving needs of newcomers in Canada? In this session, presenters shared reflections on current challenges identified to date, facilitated an interactive discussion on the sector’s needs, and discussed how the sector can be strengthened to better support the success of immigrants and refugees.
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What will your hybrid workplace actually look like?
What will your hybrid workplace actually look like?
Published on: August 11, 2021
This post comes out of an interesting LinkedIn post and I thought it is probably something others are starting to look into. I'm not a lawyer, nor an expert in this area, but it's an area that definitely intersects with the Settlement Sector & Technology Task Group final report.
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Innovative Remote ESOL Program Models and Promising Practices (webInnovative Remote ESOL Program Models and Promising Practices (webinar recording)inar recording)
Innovative Remote ESOL Program Models and Promising Practices (webinar recording)
Published on: August 10, 2021
In this webinar, U.S.-based EdTech Center @ World Education shared examples of innovative models, strategies, and resources in remote adult ESOL instruction and support services they identified over a 6 month period (prior to June 2021).
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The power of no-code! (webinar recording)
The power of no-code! (webinar recording)
Published on: August 6, 2021
This webinar introduces and focuses on no-code/low-code technology development at the July 2021 Catalyst Network Meetup. This term refers to the use of a collection of apps to develop digital services, with no or minimal coding involved. That's right, you don't need to be a designer or coder anymore to build good stuff!
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Your toolkit for preparing plain language summaries (webinar recording)
Your toolkit for preparing plain language summaries (webinar recording)
Published on: August 6, 2021
This webinar walk participants through Evidence for Democracy's toolkit for preparing plain language summaries. Presenters provide an overview of the process of writing in plain language, starting with factors to consider before you begin writing, to the nuts and bolts of writing.
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How to foster access to digital education in Refugee settlement (webinar recording)
How to foster access to digital education in Refugee settlement (webinar recording)
Published on: August 6, 2021
In June 2021, Techfugees Kenya received a donation of 40 computers by Endless OS Foundation to be distributed through our network of local partners in Kakuma Refugee Camp. The Live demo explained how the computers work and how to implement them onsite.
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Exploring HyFlex and Blended Synchronous Program Delivery (webinar recording)
Exploring HyFlex and Blended Synchronous Program Delivery (webinar recording)
Published on: August 6, 2021
This July 22, 2021 webinar explored the terms HyFlex and Blended Synchronous and offered examples of three LINC providers’ trials, pros and cons and equipment used for the method. HyFlex stands for Hybrid Flexible and is being used as a term to describe simultaneous in-person and remote program service delivery, particularly for LINC classes.
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A new frontier of scams - predatory tech and newcomers
A new frontier of scams - predatory tech and newcomers
Published on: July 13, 2021
What can our sector do to "lure people in" to provide the appearance that we're for all, that our services and information are not only authoritative, accurate, up to date, and useful, but also competitive with these slick predatory app developers and others?
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Will AI-based translation be part of your automagic seamless digital service delivery?
Will AI-based translation be part of your automagic seamless digital service delivery?
Published on: July 13, 2021
Having responsive, automated FAQ-style information for common inquiries available 24/7 in different languages is clearly becoming more technically possible. I wonder how our sector will be able to harness (and be funded to harness, let's be honest) these potential innovations in a seamless newcomer settlement journey and service experience.
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Helping newcomers overcome barriers to online learning & services
Helping newcomers overcome barriers to online learning & services
Published on: July 13, 2021
In this podcast episode, I’m chatting with Whitney Loewen the manager of E learning and special projects at The Immigrant Education Society (TIES) in Calgary. I reached out to Whitney after discovering their Newcomer Introduction to Classes Online project, or NICO.
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LGBTQ2S+ and Immigration - Pride Month resources
LGBTQ2S+ and Immigration - Pride Month resources
Published on: June 24, 2021
Useful resources from IRCC's Research at a Glance email list.
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Verifying information in an age of misinformation & disinformation (webinar recordings)
Verifying information in an age of misinformation & disinformation (webinar recordings)
Published on: June 11, 2021
There are many great workshops and webinars about misinformation and disinformation. Here are a few that tie together nicely.
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Amy Webb Future Today Institute's Emerging Tech Trends (webinar recording)
Amy Webb Future Today Institute's Emerging Tech Trends (webinar recording)
Published on: June 11, 2021
Amy Webb presents the launch of the Future Today Institute's 14th annual Emerging Tech Trends Report, which takes a deep dive into all the trends you'll need to follow in 2021. Futurist Amy Webb, professor at NYU Stern School of Business and founder of the Future Today Institute, provided a data-driven analysis for the emerging tech trends that need to be on your radar in 2021, with scenarios for the future of business, governing and society.
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Digital Transformation: How do we skill for inclusive innovation (webinar recording)
Digital Transformation: How do we skill for inclusive innovation (webinar recording)
Published on: June 11, 2021
This webinar kicked off the official launch of the Skills for the Post-Pandemic World research series by Diversity Institute, the Future Skills Centre, and the Government of Canada. The webinar shared findings, insights from industry leaders, and explored digital transformation, innovation and alternative pathways for digital skills.
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Helping Newcomers Find Services through Apps (webinar recording)
Helping Newcomers Find Services through Apps (webinar recording)
Published on: June 10, 2021
Newcomers to Canada have to navigate a complex system to build a life in Canada. To help them through this process there are a number of organizations but it isn't always for newcomers to find that help. To help bridge this gap Omar Mir is developing a new mobile application: CanSettle. In this session he explained the app's development, the future plans, and how you can help!
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Five Good Ideas for demystifying digital transformation (webinar recording)
Five Good Ideas for demystifying digital transformation (webinar recording)
Published on: June 10, 2021
In this Maytree Five Good Ideas session, Marina Glogovac, President & CEO of CanadaHelps, shares insights on digital transformation. With a career spanning nearly three decades in technology and media (including working in the magazine industry during the shift to the internet), she knows the challenges that come from forced disruptions. In this session, Marina helps viewers understand what digital transformation actually means, and how to think about and approach this seemingly overwhelming task.
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Social media use in migration research (webinar recording)
Social media use in migration research (webinar recording)
Published on: June 10, 2021
Communication and information are an essential component of people’s lives. For migrants, the need to communicate and access information is essential to successfully complete their journeys, keep connected with family and friends back home, make new connections in their host country and access the right information to ease the transition into the host country.
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Embracing Digital Disruption (webinar recording)
Embracing Digital Disruption (webinar recording)
Published on: June 10, 2021
This Canada School of Public Service event explored the meaning and impacts of digital disruption on service delivery. Speakers shared concrete examples on how digital disruption impacts our work and work processes, as well as how to adopt and embrace a disruptive mindset as part of our shared journey towards a modern public service.
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Digital Skills for a Global Workforce (webinar recording)
Digital Skills for a Global Workforce (webinar recording)
Published on: June 10, 2021
In this webinar, part of a monthly ICT4D webinar series, organizations shared their insights from the past year on developing and implementing digital skill frameworks and standards for colleagues or partners. And the diverse speaker panel discussed lessons learned and barriers of virtual learning and potential of collaborations.
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Running a nonprofit virtually during a pandemic (webinar recording)
Running a nonprofit virtually during a pandemic (webinar recording)
Published on: June 10, 2021
In this webinar the Ontario Nonprofit Network (ONN), TechSoup Canada, and the Centre for Social Innovation Toronto share tools, tricks, and supports to help nonprofits adapt and run operations virtually. From connecting to members to ensuring critical services continue to be offered, operating a nonprofit virtually can be challenging for nonprofits, especially during a pandemic.
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An interview with folks from Somerset West Community Health Centre – digital equity & virtual care
An interview with folks from Somerset West Community Health Centre – digital equity & virtual care
Published on: June 10, 2021
In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.
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Creating baseline digital competencies and infrastructure in the immigrant and refugee-serving sector
Creating baseline digital competencies and infrastructure in the immigrant and refugee-serving sector
Published on: June 6, 2021
In a hybrid service delivery model with baseline capabilities and competencies, each Frontline Practitioner, Manager, Director, Executive Director/CEO, and newcomer should have the same understanding of what a baseline hybrid service delivery model can offer. Consistency is key. SPOs can exceed this baseline, developing solutions beyond and above the baseline. They may have internal resources, or be connected to external resources (possibly shared among other agencies) to ensure that they have the capacity to provide an expected level of hybrid service delivery.
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Promising digital practices and models the immigrant and refugee-serving sector can learn from
Promising digital practices and models the immigrant and refugee-serving sector can learn from
Published on: June 5, 2021
This section explores promising practices and models outside of the immigrant serving sector with a specific focus on innovation, solutions, and implications that other sectors have been implementing to enhance services in their organizations. In particular, we are interested in the evolution of Virtual Care practices in health care.
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Data, outcomes measurement, and evaluation in the immigrant and refugee-serving sector
Data, outcomes measurement, and evaluation in the immigrant and refugee-serving sector
Published on: June 4, 2021
Sectors and organizations are increasingly being asked to create their own data ethics standards, practices, and procedures. Organizations require the skills to gain meaningful insights from data in order to unleash the strength of data. Measuring service delivery outcomes in a hybrid service model practice requires a different lens than simply the quantitative one.
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New & emerging professional roles in Settlement service delivery
New & emerging professional roles in Settlement service delivery
Published on: June 3, 2021
This section explores new skill sets and roles that are emerging and will be important in a hybrid service delivery model. In many cases, these will not be entirely new roles in organizations. They will become part of someone’s role. It is important to explore these emerging roles not only to identify them, but to also explore the skills required and how hybrid professional roles (such as Frontline Practitioner/Digital Navigator) will emerge, be developed, and workers trained.
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Investing in hybrid service delivery in the immigrant and refugee-serving sector
Investing in hybrid service delivery in the immigrant and refugee-serving sector
Published on: June 3, 2021
Technology access, literacy & infrastructure require investments in training and appropriate hardware as it evolves, and as client use of it changes. The sector uses technology and indeed has a rich history of being innovative with technology; however, there continue to be many challenges to technology implementation in agencies, particularly around service delivery and data, information, and feedback management. To achieve innovation and technology outcomes that will propel the sector forward, investments are needed to build the capacity of sector agencies and their staff.
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Hybrid service delivery models in the immigrant and refugee-serving sector
Hybrid service delivery models in the immigrant and refugee-serving sector
Published on: June 2, 2021
Simply described, a hybrid service delivery model suggests a combination of in-person and online/remote (digital and non-digital) services for newcomers to Canada. It occurs when services are offered in-person as well as at a distance. It is both a tool and strategy that guides Settlement practitioners to determine how technology can be used effectively in service delivery, while ensuring support and room for in-person support.
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Enabling digital change in immigrant and refugee-serving organizations
Enabling digital change in immigrant and refugee-serving organizations
Published on: May 30, 2021
In the Digital Maturity Model approach, change management is crucial. People, processes, leadership, and organizational readiness require attention and development.
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A nuanced approach to digital literacy and skills in the immigrant and refugee-serving sector
A nuanced approach to digital literacy and skills in the immigrant and refugee-serving sector
Published on: May 29, 2021
Our preliminary report identified that settlement practitioners gradually acquired digital technology knowledge and integrated digital skills into service delivery. Digital literacy is a foundational skill that must be developed in a hybrid service delivery model, alongside established skill sets. This section reviews the discussions and available digital literacy frameworks to enhance support to digital inclusion in the sector.
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Addressing digital equity & the digital divide in the immigrant and refugee-serving sector
Addressing digital equity & the digital divide in the immigrant and refugee-serving sector
Published on: May 27, 2021
Addressing digital inclusion is complex. It requires recognition of the challenge and sustained effort to address it. There is no single strategy or method that could address all populations’ needs. Instead, localization and customization of different programs in Service Providing Organizations (SPOs) requires flexibility. Digital inequity is multifaceted, and intersects with culture, gender, age, class, and educational background.
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Piloting a blended ESL delivery model in rural Saskatchewan (podcast episode)
Piloting a blended ESL delivery model in rural Saskatchewan (podcast episode)
Published on: May 6, 2021
In this 2014 ten minute LearnIT2teach Podcasts episode, Nicola Finnson of Carleton Trail College describes the challenges newcomers and the college faced, and the impact of the pilot program on learners, their course attendance and participation, and their workplaces.
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Build yBuild your data literacy skills with training videos from Statistics Canadaour data literacy skills with training videos from Statistics Canada
Build your data literacy skills with training videos from Statistics Canada
Published on: May 3, 2021
Statistics Canada seems like a legit place to start building your data literacy competencies.
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Creating a no-code app from a spreadsheet
Creating a no-code app from a spreadsheet
Published on: April 29, 2021
There are many days when I wish I was a techie. I just don't have the intuition. And maybe I could learn if I took coding courses, but... So, I've been experimenting with some no-code tools to see what I can create. And, I have to admit, it's pretty cool what can be done with a simple spreadsheet on these sites. Here's what I was able to quickly create with one, Open As App.
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An interview with Anesh Daya – innovation in ESL
An interview with Anesh Daya – innovation in ESL
Published on: April 27, 2021
Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I’m chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.
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Future Skills Centre: shock-proofing the future of work
Future Skills Centre: shock-proofing the future of work
Published on: April 27, 2021
The Future Skills Centre has funded 64 innovation projects which explore ways evolving or emerging sectors and technologies can support workers displaced from socio-economic shocks as well as strengthening the economy of tomorrow. Among those projects are a number that focus on immigrant and refugee-serving organizations, or newcomers.
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Up your game: Using social media and video to deliver legal information (webinar recording)
Up your game: Using social media and video to deliver legal information (webinar recording)
Published on: April 27, 2021
Recorded on April 20, 2021 - CLEO (Community Legal Education Ontario) staff members Fiona MacCool and Jesse Mark shared what CLEO is learning about when and how to use social media and video to help people understand their legal rights.
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AMSSA Lecture: Telling a Story Through Data Visualization (webinar recording)
AMSSA Lecture: Telling a Story Through Data Visualization (webinar recording)
Published on: April 16, 2021
Settlement and integration service providers collect and use data on a daily basis. While the data we collect is essential, interpreting the meaning of the data can be a challenge. The AMSSA Lecture: Telling a Story Through Data Visualization will get you thinking about the data you collect and how you can use it to tell a story.
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Digital transformation in settlement services (webinar recording)
Digital transformation in settlement services (webinar recording)
Published on: April 16, 2021
This 2019 webinar focused on enabling service transformation through digital transformation. It described how digital transformation is more than implementing software, developing a mobile app or upgrading digital infrastructure. It is about changing the way you provide services and enhance client outcomes, by leveraging digital capabilities.
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AI, Data and Improving Service Delivery (Metropolis conference 2021 recording)
AI, Data and Improving Service Delivery (Metropolis conference 2021 recording)
Published on: April 13, 2021
This session focused on how cutting-edge technology has the potential to support and enhance current models of service delivery through automation and the application of solid data analysis. Presenters shared current and practical applications of AI and other technology innovations in the sector.
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On information sharing and sense-making
On information sharing and sense-making
Published on: April 11, 2021
I'm sharing a bunch of really great workshop and webinar recordings along a loose theme - information seeking, sharing, and sense-making. Each of these recordings stand alone, but they are worth considering along this theme and all contribute to some aspect of it.
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AMSSA Lecture: Francophone Immigration and Integration (webinar recording)
AMSSA Lecture: Francophone Immigration and Integration (webinar recording)
Published on: April 11, 2021
In this AMSSA Lecture: Francophone Immigration & Integration, Dr. Suzanne Huot discusses findings from her research,
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Settlement Sector & Technology Task Group AMSSA Lecture (webinar recording)
Settlement Sector & Technology Task Group AMSSA Lecture (webinar recording)
Published on: April 11, 2021
In this March 29, 2021 AMSSA Lecture: Settlement Sector and Technology, we discussed themes from the Task Group’s findings.
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Canadian immigrant and refugee-serving sector communities of practice
Canadian immigrant and refugee-serving sector communities of practice
Published on: April 11, 2021
Ongoing professional development, training, and learning is essential in our sector. There isn't enough consistent, ongoing, funded, and baseline training that occurs. For many, it's a task that individual workers must take on and maintain. That learning can take place formally, through courses, webinars, workshops, conferences, etc. It can also take place informally (or formally) in Communities of Practice. Here are some learning spaces that are specific to the sector, where both formal and informal learning takes place.
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Overcoming Digital Divides - a Focus on Low-Income Communities (webinar recording)
Overcoming Digital Divides - a Focus on Low-Income Communities (webinar recording)
Published on: April 10, 2021
What can be done to ensure low-income households can secure needed digital resources and reliable internet connectivity to excel during this trying time? What policy solutions can help enhance low-income communities’ access to quality internet?
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Pandemic Communication and Language Gaps (session recording)
Pandemic Communication and Language Gaps (session recording)
Published on: April 9, 2021
This Language Advocacy Day panel focused on promising practices and lessons learned during the past year, including gaps and unaddressed issues, as well as the creation and distribution of effective multilingual information.
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Lighting the Way - Leveraging Knowledge for the Future of Settlement (webinar recording)
Lighting the Way - Leveraging Knowledge for the Future of Settlement
Published on: April 9, 2021
At the recent Metropolis conference, I was invited by World Education Services (WES) to participate on a panel looking at knowledge mobilization and knowledge management in the immigrant and refugee-serving sector. This panel highlighted the value of knowledge management and mobilization for informed decision-making within the settlement sector. Panelists discussed ways to balance knowledge mobilization while mitigating information fatigue, particularly as the pandemic has led to increased digital communication.
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'Fixing the Digital Disparity' (webinar recording)
'Fixing the Digital Disparity' (webinar recording)
Published on: April 2, 2021
The coronavirus pandemic has illuminated the alarming digital divide in Canada. What needs to change? What type of funding will it take, and how can the philanthropic sector, business, and leaders in our communities, step up to close the digital divide?
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Reducing barriers to accessing virtual mental health care for recent refugees and other newcomers (webinar recording)
Reducing barriers to accessing virtual mental health care for recent refugees and other newcomers (webinar recording)
Published on: March 30, 2021
This March 16, 2021 webinar featured a panel of experts from Ontario and BC discussing access to virtual mental health care for refugees and other newcomers to Canada, during the COVID-19 pandemic and beyond. Topics include barriers to access and the strategies service providers can use to overcome them.
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Machine translation is not quite good enough for health information
Published on: March 29, 2021
At a time when public health information getting into the hands of the many is important, this seems useful, right? Here's the thing. Google translate, and other machine translation services simply don't cut it. You know what does cut it? Effort. Investment. Community involvement.
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Starting your organization's journey in cyber resilience (webinar recordings)
Starting your organization's journey in cyber resilience (webinar recordings)
Published on: March 28, 2021
February 22-28, 2021, was cybersecurity week in Scotland. There were many interesting events and knowledge sharing resources. Among them, the Scottish Council for Voluntary Organisations (SCVO) ran a number of nonprofit-focused workshops.
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Digital Inclusion 101 (webinar recording)
Digital Inclusion 101 (webinar recordings)
Published on: March 26, 2021
COVID 19 has shed a light on Digital Inclusion and brought many new fields, practitioners, and activists to the community. Digital Inclusion practitioners have been working to end the digital divide for decades, creating their own community, definitions, resources, and gaining knowledge of what works and doesn’t. Digital Inclusion is a multifaceted issue that takes time to understand.
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Telemental Health: What digitally curious social workers need to know (webinar recording)
Telemental Health: What digitally curious social workers need to know (webinar recording)
Published on: March 26, 2021
Learn about the opportunities and challenges of telemental health and e-Therapy from practicing social workers. Presenters Lauri Goldkind, Lea Wolf, Nickolas Davis, Caroline Artley discussed the nuances of building relationships via email, messaging and video as well as the differences between practicing on a direct to consumer telehealth platform versus other ways of reaching clients.
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Evaluation of virtual care in response to COVID-19 & three approaches to ongoing monitoring and evaluation (webinar recordings)
Evaluation of virtual care in response to COVID-19 & three approaches to ongoing monitoring and evaluation (webinar recordings)
Published on: March 26, 2021
The Ontario Centre of Excellence for Child and Youth Mental Health (the Centre) and Children’s Mental Health Ontario (CMHO) have compiled some useful resources, including Evaluating and improving e-mental health services. These 2 webinars share their findings and what they've learned.
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AMSSA Lecture - Engaging Ways to Facilitate Online (webinar recording)
AMSSA Lecture - Engaging Ways to Facilitate Online (webinar recording)
Published on: March 26, 2021
The focus of this lecture is on interactive exercises to build connections with online participants (including service provider staff, partners, and clients) and creative ways to facilitate powerful online meetings.
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Information Saves Lives: Verifying Online Information (webinar recording)
Information Saves Lives: Verifying Online Information (webinar recording)
Published on: March 26, 2021
People in Canada are bombarded with information 24/7, much of which is consumed online. It is vital that the public is able to critically assess and recognize misinformation and disinformation online, and avoid online manipulation, especially today with the COVID-19 pandemic spreading worldwide. This webinar covers verification tips for individuals to better understand how to determine what information is real vs. fake and combat the spread of online manipulation.
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Data Science 101 for Non-Data People (webinar recording)
Data Science 101 for Non-Data People (webinar recording)
Published on: March 26, 2021
The world of data, Artificial Intelligence, and Machine Learning is still so enigmatic to many of us. This HelpSeeker webinar provides an introduction to the world of Data Science, where experts working in the field will go over basic concepts and knowledge to guide the not-so-data savvy among us.
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Volunteers & Supporting Specialized Learner Needs in ELL Programming (podcast episode)
Volunteers & Supporting Specialized Learner Needs in ELL Programming (podcast episode)
Published on: March 26, 2021
This episode touches interesting themes: ELL service providers and volunteers support literacy learners, newcomers with multiple barriers, and learners with low digital literacy skills. Experts in working with volunteers explain key aspects of working effectively with the volunteers who are essential to success. The podcast touches on improvisations made to program delivery during the pandemic, and a future with blended learning in the context of the specialized needs of multi-barriered individuals.
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Community-Led COVID-19 Messaging: Practical Tools for Building Hyperlocal Custom Communications (webinar recording)
Community-Led COVID-19 Messaging: Practical Tools for Building Hyperlocal Custom Communications (webinar recording)
Published on: March 26, 2021
Community-led, hyperlocal communications are those that are developed by and for members of narrowly defined local communities. In this webinar, community leaders will discuss their experiences with this messaging approach and will share tools you can use in your own communications work.
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Bridging the Digital Divide for Equitable Educational Opportunities (webinar recording)
Bridging the Digital Divide for Equitable Educational Opportunities (webinar recording)
Published on: March 26, 2021
COVID-19 has greatly accelerated the education system’s move to remote learning. What was previously a slow growing option suddenly became the only option in many school districts. Yet households and students have uneven access to the necessary resources for successful remote learning. This is raising questions about the ramifications the “Digital Divide” is having on access to education. Many organizations are fast-tracking initiatives to reduce the Digital Divide and its impact on educational opportunities.
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Connecting with Clients: Leveraging Technology in British Columbia’s Settlement Services (webinar recording)
Connecting with Clients: Leveraging Technology in British Columbia’s Settlement Services (webinar recording)
Published on: March 26, 2021
This 2014 webinar, facilitated by Jim Brennan from MISA of North Vancouver Island and covered three topic areas related to using technology in settlement services.
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The Future of Settlement isn't Just Digital It's Collaborative and Seamless
The Future of Settlement isn't Just Digital. It's Collaborative and Seamless
Published on: March 12, 2021
In this keynote presentation at the 2021 Pre-Arrival Virtual Conference I spoke about a future connected to our values and vision, which is not so much disruptive, but 'constructive innovation.' A future where newcomers are supported through our collaboration, using systems that help them, and us.
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Nadia Caidi on the information practices of newcomers (webinar recording)
Nadia Caidi on the information practices of newcomers (webinar recording)
Published on: February 23, 2021
Professor Nadia Caidi presents about newcomer information habits and what you can do to keep newcomers informed. In this presentation and conversation with Refugee613, she shared her research findings on newcomer information practices and strategies to reach newcomers effectively.
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How to Build Trust and Connection Online (webinar recording)
How to Build Trust and Connection Online (webinar recording)
Published on: February 23, 2021
Do you feel disconnected from your clients & team when communicating online? Is it taking longer to build a connection and establish trust with the people you interact with? You aren’t alone. Learn how a few simple changes in your online communication habits will promote incredible results from your team, students and clients.
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2021 Canadian Edelman Trust Barometer (webinar recording)
2021 Canadian Edelman Trust Barometer (webinar recording)
Published on: February 23, 2021
I always find the yearly Edelman Trust Barometer interesting. This is the first year that NGOs are not the most trusted institution.
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Unconnected: How Can Philanthropy Close The Digital Divide in Canada (webinar recording)
Unconnected: How Can Philanthropy Close The Digital Divide in Canada (webinar recording)
Published on: February 15, 2021
Funders need to recognize that digital equity is essential to advancing economic development, racial justice, and other social good. What role can foundations play to establish a new tradition of digital philanthropy in Canada?
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How do I know my transition to virtual service delivery is effective?
How do I know my transition to virtual service delivery is effective?
Published on: February 8, 2021
How do I know that my transition to virtual service delivery is effective? What did I get right? What didn’t I get right? By what standards or guidelines can I compare how my transition to virtual service delivery compares to what is considered best practice?
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Competing Agendas? Bridging funder and organization expectations in evaluation (webinar)
Competing Agendas? Bridging funder and organization expectations in evaluation (webinar)
Published on: February 7, 2021
Held by the Centre for Community Based Research in partnership with the Evaluation Capacity Network at the University of Alberta. This webinar is part of a live event series for the Evaluating Refugee Programs project.
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The Legal Side of Nonprofit Technology (webinar recording)
The Legal Side of Nonprofit Technology (webinar recording)
Published on: February 5, 2021
In this TechSoup webinar Erin McClarty walks through different types of virtual technology nonprofits use as part of their outreach, operations, and programming. She talks about the different opportunities, risks and challenges for each aspect from a legal and operational perspective.
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Digital Content and user needs (webinar recording)
Digital content and user needs (webinar recording)
Published on: January 31, 2021
In this Scottish Council for Voluntary Organisations (SCVO) webinar they bring together Sarah Richards from Content Design London to talk about basic rules we should all be following in content design and Simon Kaplan from Citizens Advice who shares the fundamental principles that underpin the their content strategy.
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MNLCT app
Mennonite New Life Centre of Toronto's Mobile App Journey
Published on: January 28, 2021
In this webinar, MNLCT staff discussed their partnership with iCent and how they developed the MNLCT Newcomer Support App that benefits their clients, staff and the industry.
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Making sense of our feeds - a short period of intersecting news and reports
Making sense of our feeds - a short period of intersecting news and reports
Published on: January 22, 2021
Now more than ever, we need intra and cross-sectoral knowledge mobilization. I believe all of these stories, reports, posts, and articles intersect with each other in many ways. But I don't have the time to build in active sense-making. I can just bring them to your attention in the hopes that something is of value to you.
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Interesting case studies in digital and blended/hybrid service delivery
Interesting case studies in digital and blended/hybrid service delivery
Published on: January 14, 2021
I have been identifying interesting and innovative projects in our sector, and beyond, that are worth learning more about. There are examples of both centralized digital service portals as well as decentralized digital service approaches in the sector and in other sectors.
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Useful resources about digital and hybrid/blended service delivery
Published on: January 14, 2021
This is a short list of existing and useful materials in and outside of the sector related to digital and hybrid service delivery. The list is merely at a starting point.
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Anti-Oppression and Anti-Colonialism: Challenging Systemic Racism in Canada's Social Safety Net
Anti-Oppression and Anti-Colonialism: Challenging Systemic Racism in Canada's Social Safety Net (webinar recording)
Published on: January 6, 2021
In this webinar, experts from the social service sector discuss the complexities of social issues exacerbated by systemic racism, discrimination, and inequality, and how systems can be rebuilt to integrate diverse and inclusive policies and practices that strive to ensure equity for all.
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TechForward Conference - Transforming Nonprofits Through Technology
TechForward Conference - Transforming Nonprofits Through Technology
Published on: January 3, 2021
The virtual September 2020 Tech Forward Conference was an opportunity to learn how technology can elevate the way we work as nonprofits. The following presentations were recorded and are available for viewing.
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Tech Impact's Nonprofit Technology Learning Center - resources from 2020
Tech Impact's Nonprofit Technology Learning Center - resources from 2020
Published on: January 3, 2021
If you're not familiar with Tech Impact, they're one of a number of fantastic non-profit tech resource organizations. They have a great Nonprofit Technology Learning Center and recently shared a number of great publications, recorded webinars, and free training courses from the past year.
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DiverseCity Counts Reports2
DiverseCity Counts Reports
Published on: December 20, 2020
DiverseCity Counts features research that studies the levels and impact of diversity in leadership. The reports shed light on the representation of visible minorities and under-represented immigrants across sectors and reveal to us where progress is being made and where we’re falling behind.
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What does an ethics of care mean for knowledge mobilization in migration contexts? (webinar recording)
What does an ethics of care mean for knowledge mobilization in migration contexts? (webinar recording)
Published on: November 29, 2020
In this webinar, the Refugee Research Network (RRN) explored the ways in which an ethics of care can complement dominant procedural ethics approaches to research and knowledge mobilization in migration contexts.
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Understanding Social Participation Opportunities for Immigrants (webinar recording)
Understanding Social Participation Opportunities for Immigrants (webinar recording)
Published on: November 27, 2020
During this virtual session research findings from a study addressing community-based outcomes for successful integration were shared. Interviews with representatives from a range of service-providing organizations in the Lower Mainland were conducted and highlight challenges and opportunities for immigrants' social participation.
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Facilitating Safer, Braver and Inclusive Virtual Spaces
Facilitating Safer, Braver and Inclusive Virtual Spaces (webinar recording)
Published on: November 27, 2020
Have you been attending or organizing more virtual meetings since the pandemic? Are you interested in strategies to design online gatherings that can foster dialogue and change? In this webinar, you'll explore examples, tips, and ideas for how to co-create virtual spaces that are safer, braver, and more inclusive.
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Is your technology working - tech audit
Is Your Technology Really Working? Best Practices for Tech Audits (webinar recording)
Published on: November 12, 2020
Get a strategy roadmap and list of key questions to guide your organization through the process of identifying areas that can be improved and managed through automation. We’re not talking about replacing anyone’s job. We’re talking about making everyone’s time more on-mission and impactful.
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Measuring the Impact of Your Nonprofit
Measuring the Impact of Your Nonprofit
Published on: November 12, 2020
In this online workshop the presenter reviews the three areas of organizational measurement: Performance, Capacity and Impact and requirements that need to be in place to measure the impact of your organization effectively.
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What Does the Future Hold for Immigration in Our Cities?
What Does the Future Hold for Immigration in Our Cities? (webinar recording)
Published on: November 12, 2020
In this webinar with the Canadian Urban Institute participants discussed the impact of the COVID-19 crisis on the future of immigration in Canadian cities.
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The Impact of COVID on Immigrant and Racialized Communities in Montreal
The Impact of COVID on Immigrant and Racialized Communities in Montreal
Published on: November 11, 2020
This talk presents the findings of a study on the impacts of the COVID crisis on vulnerable groups within Montreal's immigrant and racialized communities.
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Social Media Tools for Mobilizing Refugee Research
Social Media Tools for Mobilizing Refugee Research (webinar recording)
Published on: November 11, 2020
The current “refugee crisis” is primarily a political problem, which will require political solutions. And lately, it seems that political leaders have not paid much attention to solid, evidence-based research. Presenters argue that it is imperative that academics incorporate social media as part of their dissemination program and activities to have impact beyond specialized audiences.
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AMSSA Lecture: Digital Access and Digital Literacy
AMSSA Lecture: Digital Access and Digital Literacy
Published on: November 8, 2020
Dr. Suzanne Smythe and Dr. Amea Wilbur interviewed over 25 language and settlement workers during the important time. In this interactive session from October 5, 2020 blending dialogue and questions with participants, Dr. Smythe, Dr. Wilbur and guest speaker Marcela Mancilla-Fuller presented key themes from the conversations and insights from related research among newcomer communities during COVID times.
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Projects looking at the future of settlement work in Canada
Projects looking at the future of settlement work in Canada
Published on: October 29, 2020
The future of work is a huge topic. For the immigrant and refugee-serving sector, I thought it would be useful to pull together projects, reports, surveys, and sector-specific professional development opportunities.
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An interview with Abby David – collaboration during a pandemic
An interview with Abby David – collaboration during a pandemic
Published on: September 21, 2020
Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.
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Covid-19 and Digital Disruption: Can Technology Save Us? (webinar recording)
COVID-19 and Digital Disruption: Can Technology Save Us? (webinar recording)
Published on: September 17, 2020
Digital technologists moved very quickly to suggest this was yet another social problem ripe for 'digital disruption'. But how effective are such digital efforts in solving social problems? Are apps the answer to decades of inequality?
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An interview with Laura Mannix – innovation is in our sector’s DNA
An interview with Laura Mannix – innovation is in our sector’s DNA
Published on: September 9, 2020
I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.
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The Competencies of Front-line Settlement Practitioners in Canada: A Background Research Report (webinar recording)
The Competencies of Front-line Settlement Practitioners in Canada: A Background Research Report (webinar recording)
Published on: September 5, 2020
This pan-Canadian research report identifies eight critical competencies that could form the basis of training to help settlement counsellors be successful as the job is redefined and the range of work is extended.
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Using technology to facilitate partnerships and collaboration
Using technology to facilitate partnerships and collaboration
Published on: September 5, 2020
Technology can make our work easier and more efficient. However, picking the right tool for the purpose at hand can be a challenge. In a 2019 workshop I shared strategies for assessing and tracking the effectiveness of such tools.
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Canadian podcasts focused on immigration & diversity
Canadian podcasts focused on immigration & diversity
Published on: August 27, 2020
In the Canadian immigration and diversity space, there are more podcasts emerging all the time. Here are a few that I'm aware of. Some are done & archived, some are fresh. All are interesting.
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Understanding Systemic Racism in Canada: Concept and Data (webinar recording)
Understanding Systemic Racism in Canada: Concept and Data (webinar recording)
Published on: August 17, 2020
The Association for Canadian Studies, Metropolis Canada and the Canadian Commission for UNESCO held an online conference entitled Understanding Systemic Racism in Canada: Concept and Data.
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Telehealth & Social Work Practice - Same ethical practice – different locations (webinar recording)
Telehealth & Social Work Practice: Same ethical practice – different locations (webinar recording)
Published on: August 13, 2020
This presentation provides information to help transition to Online Practice - considering confidentiality and ethical and legal aspects of Practice.
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An interview with Lawrence Murphy - the future of online counselling is now
Published on: August 11, 2020
Lawrence Murphy is a pioneer in cyber counselling in Canada. Given the move to sudden remote work for everyone, including human and social services workers, therapists, etc., I wanted to get his insights on where we're at and what things may look like in the future.
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An interview with Victoria Esses - innovation & resilience in the immigrant and refugee-serving sector
An interview with Victoria Esses - innovation & resilience in the immigrant and refugee-serving sector
Published on: August 11, 2020
In this conversation with Victoria Esses, we talk about that along with the work she is doing to highlight promising practices in the immigrant and refugee-serving sector, the resiliency of the sector, innovation, and the role that Local Immigration Partnerships can play in convening and driving collaboration across the country.
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Settlement and Integration Sector Virtual Learning Exchange panel
Settlement and Integration Sector Virtual Learning Exchange (panel recording)
Published on: August 11, 2020
This is a recording and notes from presentations at an immigrant and refugee-serving sector-only virtual event on June 16, 2020. I was honored to moderate the panel. The panelists focused on technological adaptations made to settlement service delivery due to COVID-19, share promising practices and challenges, as well as other outcomes from the sector discussion.
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An interview with Hope Nestor on data-driven community services and inclusion
Published on: August 11, 2020
Be data driven. Make your decisions based on data. We've all heard the platitudes. And data is something that the immigrant and refugee-serving sector has huge amounts of, and does very little with. In 2017, the Toronto East Quadrant Local Immigration Partnership started looking into changing that.
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How Nonprofits Can Work With Online Volunteers (webinar recording)
Published on: August 11, 2020
In response to COVID-19, Together Project's staff and volunteers had to quickly adapt and pivot their programs in order to continue providing social support to newcomers in Canada. In this webinar, they share their insights.
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Policy Options - July 2020
Published on: August 7, 2020
Every day, somewhere in this country, a public administrator, politician, corporate executive, NGO leader or researcher is asking a colleague the question: What are the policy options? This digital magazine helps answer that question.
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LMS/Virtual Classrooms 2020 - A Critical Look at Open Source Resources (webinar recording)
Published on: July 30, 2020
This webinar outlines three of the most popular open source Learning Management Systems and identifies features and affordances of each.
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Coping With Covid-19 Using Online Instruction (webinar recording)
Published on: July 30, 2020
John Allan, a dedicated volunteer for TESL Ontario, presented the webinar, 'Coping with COVID-19 Using Online Instruction'.
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Educational Technology; Remote Learning + Instruction Best Practices 2020 (webinar recording)
Educational Technology; Remote Learning + Instruction Best Practices 2020 (webinar recording)
Published on: July 30, 2020
This TESL Ontario webinar focused on educational technology that might be useful for language instructors working with adult English language learners.
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Serving the Most Vulnerable (webinar recording)
Published on: July 30, 2020
On April 7, 2020 Future of Good brought a panel together to answer: how do we build systems for care and support when the world is forced into going digital and those we serve don’t have access?
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Pandemic Borders: Essential Migrant Workers (webinar recording)
Published on: July 30, 2020
This Ryerson CERC in Migration and Integration program webinar investigated the extraordinary challenges that migrant populations are facing as a result of the COVID-19 pandemic.
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Delivering accessible digital services during a pandemic with Hillary Hartley (webinar recording)
Published on: July 30, 2020
Communitech CEO Iain Klugman chats Ontario’s first Chief Digital Officer - Hillary Hartley.
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Virtual Care Forum Lunch & Learn: Creating Safe & Accessible Online Spaces for Marginalized Older Adults (webinar recording)
Published on: July 30, 2020
From co-designed and peer-led activities, distanced cooking and dining programs, tablet loaning initiatives, to supporting Mandarin and Cantonese speaking seniors, this webinar featured panelists from Rideau CHS, Somerset West CHC, Vaughan CHC, and South Riverdale CHC who shared how they created sense of safety and overcame digital access and literacy barriers.
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Pandemic Borders: Pandemic vulnerabilities: Non-status migrants and asylum seekers (webinar recording)
Published on: July 30, 2020
This webinar investigated the pandemic's impact on non-status migrants and asylum seekers.
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the more we share
The more we share…
Published on: June 12, 2020
It’s never been more important to share how we’re doing. Share successes, new models of service delivery, but also the struggle. I’ve been enjoying seeing how immigrant and refugee-serving agencies have been successfully pivoting to online services. I’ve been enjoying even more how some are sharing their experiences. There is so much to learn from each other.
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chris friesen interview
An interview with Chris Friesen – the future of settlement work is now
Published on: June 12, 2020
In this interview, I surface conversations I’ve been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.
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An interview with Nadia Caidi – understanding the information seeking practices of newcomers
An interview with Nadia Caidi – understanding the information seeking practices of newcomers
Published on: May 23, 2020
It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice. I interviewed Professor Caidi in 2018 for Findhelp’s online course Settlement Information and Referral Online Training Program.
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What knowledge, skills and attitudes do settlement workers need in the digital era?
What knowledge, skills and attitudes do settlement workers need in the digital era?
Published on: February 3, 2020
At a workshop a couple of years ago, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn't much overlap between groups. This suggests the richness of human service work, as well as its complexity.
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Innovative Outreach Strategies to Reach Newcomers
Innovative Outreach Strategies to Reach Newcomers
Published on: February 3, 2020
Many thanks to AMSSA in British Columbia for having me present this workshop to settlement and language workers across the province. I'm definitely not a marketing expert. But, like making technology, or any service choices, it all comes down to being strategic and knowing/understanding your client.
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Understanding information seeking practices of newcomers
Understanding the information seeking practices of newcomers
Published on: February 3, 2020
It's useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
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Misinformation - what it is and what you need to do to be ready for it
Misinformation - what it is and what you need to do to be ready for it
Published on: February 3, 2020
In the immigrant and refugee-serving sector, misinformation comes in many different forms, from scams that directly target newcomers, to bad information that may not be intentionally spread, but which gets shared and can impact a newcomer's settlement negatively. We all need to increase our information literacy.
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Ending gender-based violence - a series of webinar recordings
Ending gender-based violence - a series of webinar recordings
Published on: February 3, 2020
These appeared in my YouTube subscriptions, I hadn't heard about them previously. They appear to be part of OCASI's project: Initiative to End Gender-Based Violence in Immigrant and Refugee Communities.
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future of settlement work
The future of settlement work is in our hands
Published on: February 3, 2020
One thing that I'm learning about the future, from futurists, is that it's not something we can predict. But it's something we can work toward.
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What Does Research Tell Us about an Inclusive Immigration Settlement Policy for Ontario
CERIS Panel: Whither Immigration and Settlement in Ontario?
Published on: February 3, 2020
On March 14, 2019, the Centre of Excellence for Research on Immigration and Settlement (CERIS) hosted a public event with a panel to take stock of our progress in the immigrant and refugee-serving sector.
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3 good sources on privacy you should read
3 good sources on privacy you should read
Published on: February 2, 2020
You should listen to and read what experts have to say on the topic or privacy. I offer three sources who are prolific on the topic.
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3 Reasons Why the future of work is people first
3 Reasons Why the Future of Work is People-First
Published on: February 2, 2020
Much of the current writing on AI is about how AI will replace some human functions, but just as much on how important humans will remain (and perhaps more so) in the future. Current writing also emphasizes the importance of the choices we make now about AI, innovation and technology. It's not all quite as out of our control as the tech bros might want you to believe.
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Chalmers bot
Apps for human services - a review of Chalmers bot
Published on: February 2, 2020
Chalmers can help you find things like: free meals, overnight shelter, clothing banks, emergency contacts and can point you to offline and online mental health services. Bot creators ample labs are already working towards the most requested items like housing, eviction, employment, legal-aid, harm reduction, mental health services, and additional languages.
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Deep Dive: cybersecurity and encryption
Deep Dive: cybersecurity and encryption
Published on: February 2, 2020
On the organizational side, you work with your clients' personal identifiable information. You know that it should be kept under lock and key in your office, but what does that mean online?
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Technology humility
Technology humility
Published on: January 29, 2020
I read an interesting article recently from the Ontario College of Social Work that discussed "cultural humility" as an essential skill for Social Workers to acknowledge, achieve, and continue to develop throughout their careers.
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What we can learn from what's happening with digital government
What we can learn from what's happening with digital government
Published on: January 29, 2020
All three levels of government have embarked on digital/innovation overhauls of the way they serve the public, with the first common element to think of the client first and have them in mind when creating or revamping anything they do. If they can do it, so can we.
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A chronology of technology and innovation research in the Canadian immigrant and refugee-serving sector
A chronology of technology and innovation research in the Canadian immigrant and refugee-serving sector
Published on: January 29, 2020
When it comes to looking at technology to serve clients in the immigrant and refugee-serving sector the conversation, and literature, spans almost two decades. This is a chronology of these conversations and related literature.
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Newcomers accessing services – the reports behind the stats
Published on: September 3, 2019
If you’ve been in the sector, you’ve heard stats thrown around about how only about 40% of newcomers actually access settlement services. Here’s a summary of some research where those numbers come up.
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public interest technologists
Public Interest Technology - bringing humility to tech
Published on: August 30, 2019
We're aware that we need cultural humility, but what about technology humility? Too often our interactions with techies leaves us feeling frustrated, less-than, and no further ahead in understanding how to address our tech challenges. Perhaps we need to work with committed public-interested technologists who have embraced tech humility...
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Research-shows-that-newcomers-lack-awareness-of-the-services-available-to-them-in-their-local-community-both-in-person-and-internet-based
Newcomers accessing services – the reports behind the stats
Published on: August 26, 2019
If you’ve been in the sector, you’ve heard stats thrown around about how only about 40% of newcomers actually access settlement services. I’ve compiled a summary of some research where those numbers come up. You can download a bunch of reports with more detailed information. This isn’t meant to be the definitive list, just useful reports I’ve found on the topic.
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IRCC’s Research at a Glance – OMG, OMG, you have to subscribe
Published on: August 26, 2019
I’m excited. Are you excited? If you’re interested in staying up to date about the latest research about newcomers, you should be. I recently discovered that IRCC has an email list where you can get up to date research information directly from the IRCC Knowledge Management – Research and Evaluation department. You'll want to check it out.
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disruption - so hot right now
Disruptions are about pulling reality one step closer to your fantasies and imagination
Published on: August 26, 2019
“I always thought it was a scary buzzword so I never really used it. But before coming here I looked in the dictionary and I realized that it means to interrupt (an event, activity, or process) and to drastically alter (the structure of something), to change. So I was like, okay, that’s not that scary after all.”
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3-Reasons-Why-the-future-of-work-is-people-first
3 Reasons Why the Future of Work is People-First
Published on: August 22, 2019
Much of the current writing on AI is about how AI will replace some human functions, but just as much on how important humans will remain (and perhaps more so) in the future. Current writing also emphasizes the importance of the choices we make now about AI, innovation and technology. It’s not all quite as out of our control as the tech bros might want you to believe.
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chalmers bot
Apps for human services – a review of Chalmers bot
Published on: August 22, 2019
You likely have seen some news about a new app to help people experiencing homelessness in Toronto find and access services – Chalmers Bot. It’s a great story. I decided to dive in and try it out. Here’s my assessment, along with a screen-cast of me using Chalmers. I think you should try it out.
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feedback
A focus on the transformative power of feedback
Published on: August 22, 2019
I've seen some interesting things come through my feeds recently about feedback and how it can help make change, so it's time to dive in a bit more deeply.
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