Our Blog

Piloting a blended ESL delivery model in rural Saskatchewan (podcast episode)
Piloting a blended ESL delivery model in rural Saskatchewan (podcast episode)
Published on: May 6, 2021
In this 2014 ten minute LearnIT2teach Podcasts episode, Nicola Finnson of Carleton Trail College describes the challenges newcomers and the college faced, and the impact of the pilot program on learners, their course attendance and participation, and their workplaces.
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Build yBuild your data literacy skills with training videos from Statistics Canadaour data literacy skills with training videos from Statistics Canada
Build your data literacy skills with training videos from Statistics Canada
Published on: May 3, 2021
Statistics Canada seems like a legit place to start building your data literacy competencies.
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Creating a no-code app from a spreadsheet
Creating a no-code app from a spreadsheet
Published on: April 29, 2021
There are many days when I wish I was a techie. I just don't have the intuition. And maybe I could learn if I took coding courses, but... So, I've been experimenting with some no-code tools to see what I can create. And, I have to admit, it's pretty cool what can be done with a simple spreadsheet on these sites. Here's what I was able to quickly create with one, Open As App.
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An interview with Anesh Daya – innovation in ESL
An interview with Anesh Daya – innovation in ESL
Published on: April 27, 2021
Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I’m chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.
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Future Skills Centre: shock-proofing the future of work
Future Skills Centre: shock-proofing the future of work
Published on: April 27, 2021
The Future Skills Centre has funded 64 innovation projects which explore ways evolving or emerging sectors and technologies can support workers displaced from socio-economic shocks as well as strengthening the economy of tomorrow. Among those projects are a number that focus on immigrant and refugee-serving organizations, or newcomers.
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Up your game: Using social media and video to deliver legal information (webinar recording)
Up your game: Using social media and video to deliver legal information (webinar recording)
Published on: April 27, 2021
Recorded on April 20, 2021 - CLEO (Community Legal Education Ontario) staff members Fiona MacCool and Jesse Mark shared what CLEO is learning about when and how to use social media and video to help people understand their legal rights.
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AMSSA Lecture: Telling a Story Through Data Visualization (webinar recording)
AMSSA Lecture: Telling a Story Through Data Visualization (webinar recording)
Published on: April 16, 2021
Settlement and integration service providers collect and use data on a daily basis. While the data we collect is essential, interpreting the meaning of the data can be a challenge. The AMSSA Lecture: Telling a Story Through Data Visualization will get you thinking about the data you collect and how you can use it to tell a story.
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Digital transformation in settlement services (webinar recording)
Digital transformation in settlement services (webinar recording)
Published on: April 16, 2021
This 2019 webinar focused on enabling service transformation through digital transformation. It described how digital transformation is more than implementing software, developing a mobile app or upgrading digital infrastructure. It is about changing the way you provide services and enhance client outcomes, by leveraging digital capabilities.
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AI, Data and Improving Service Delivery (Metropolis conference 2021 recording)
AI, Data and Improving Service Delivery (Metropolis conference 2021 recording)
Published on: April 13, 2021
This session focused on how cutting-edge technology has the potential to support and enhance current models of service delivery through automation and the application of solid data analysis. Presenters shared current and practical applications of AI and other technology innovations in the sector.
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On information sharing and sense-making
On information sharing and sense-making
Published on: April 11, 2021
I'm sharing a bunch of really great workshop and webinar recordings along a loose theme - information seeking, sharing, and sense-making. Each of these recordings stand alone, but they are worth considering along this theme and all contribute to some aspect of it.
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AMSSA Lecture: Francophone Immigration and Integration (webinar recording)
AMSSA Lecture: Francophone Immigration and Integration (webinar recording)
Published on: April 11, 2021
In this AMSSA Lecture: Francophone Immigration & Integration, Dr. Suzanne Huot discusses findings from her research,
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Settlement Sector & Technology Task Group AMSSA Lecture (webinar recording)
Settlement Sector & Technology Task Group AMSSA Lecture (webinar recording)
Published on: April 11, 2021
In this March 29, 2021 AMSSA Lecture: Settlement Sector and Technology, we discussed themes from the Task Group’s findings.
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Canadian immigrant and refugee-serving sector communities of practice
Canadian immigrant and refugee-serving sector communities of practice
Published on: April 11, 2021
Ongoing professional development, training, and learning is essential in our sector. There isn't enough consistent, ongoing, funded, and baseline training that occurs. For many, it's a task that individual workers must take on and maintain. That learning can take place formally, through courses, webinars, workshops, conferences, etc. It can also take place informally (or formally) in Communities of Practice. Here are some learning spaces that are specific to the sector, where both formal and informal learning takes place.
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Overcoming Digital Divides - a Focus on Low-Income Communities (webinar recording)
Overcoming Digital Divides - a Focus on Low-Income Communities (webinar recording)
Published on: April 10, 2021
What can be done to ensure low-income households can secure needed digital resources and reliable internet connectivity to excel during this trying time? What policy solutions can help enhance low-income communities’ access to quality internet?
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Pandemic Communication and Language Gaps (session recording)
Pandemic Communication and Language Gaps (session recording)
Published on: April 9, 2021
This Language Advocacy Day panel focused on promising practices and lessons learned during the past year, including gaps and unaddressed issues, as well as the creation and distribution of effective multilingual information.
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Lighting the Way - Leveraging Knowledge for the Future of Settlement (webinar recording)
Lighting the Way - Leveraging Knowledge for the Future of Settlement
Published on: April 9, 2021
At the recent Metropolis conference, I was invited by World Education Services (WES) to participate on a panel looking at knowledge mobilization and knowledge management in the immigrant and refugee-serving sector. This panel highlighted the value of knowledge management and mobilization for informed decision-making within the settlement sector. Panelists discussed ways to balance knowledge mobilization while mitigating information fatigue, particularly as the pandemic has led to increased digital communication.
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'Fixing the Digital Disparity' (webinar recording)
'Fixing the Digital Disparity' (webinar recording)
Published on: April 2, 2021
The coronavirus pandemic has illuminated the alarming digital divide in Canada. What needs to change? What type of funding will it take, and how can the philanthropic sector, business, and leaders in our communities, step up to close the digital divide?
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Reducing barriers to accessing virtual mental health care for recent refugees and other newcomers (webinar recording)
Reducing barriers to accessing virtual mental health care for recent refugees and other newcomers (webinar recording)
Published on: March 30, 2021
This March 16, 2021 webinar featured a panel of experts from Ontario and BC discussing access to virtual mental health care for refugees and other newcomers to Canada, during the COVID-19 pandemic and beyond. Topics include barriers to access and the strategies service providers can use to overcome them.
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Machine translation is not quite good enough for health information
Published on: March 29, 2021
At a time when public health information getting into the hands of the many is important, this seems useful, right? Here's the thing. Google translate, and other machine translation services simply don't cut it. You know what does cut it? Effort. Investment. Community involvement.
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Starting your organization's journey in cyber resilience (webinar recordings)
Starting your organization's journey in cyber resilience (webinar recordings)
Published on: March 28, 2021
February 22-28, 2021, was cybersecurity week in Scotland. There were many interesting events and knowledge sharing resources. Among them, the Scottish Council for Voluntary Organisations (SCVO) ran a number of nonprofit-focused workshops.
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Digital Inclusion 101 (webinar recording)
Digital Inclusion 101 (webinar recordings)
Published on: March 26, 2021
COVID 19 has shed a light on Digital Inclusion and brought many new fields, practitioners, and activists to the community. Digital Inclusion practitioners have been working to end the digital divide for decades, creating their own community, definitions, resources, and gaining knowledge of what works and doesn’t. Digital Inclusion is a multifaceted issue that takes time to understand.
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Telemental Health: What digitally curious social workers need to know (webinar recording)
Telemental Health: What digitally curious social workers need to know (webinar recording)
Published on: March 26, 2021
Learn about the opportunities and challenges of telemental health and e-Therapy from practicing social workers. Presenters Lauri Goldkind, Lea Wolf, Nickolas Davis, Caroline Artley discussed the nuances of building relationships via email, messaging and video as well as the differences between practicing on a direct to consumer telehealth platform versus other ways of reaching clients.
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Evaluation of virtual care in response to COVID-19 & three approaches to ongoing monitoring and evaluation (webinar recordings)
Evaluation of virtual care in response to COVID-19 & three approaches to ongoing monitoring and evaluation (webinar recordings)
Published on: March 26, 2021
The Ontario Centre of Excellence for Child and Youth Mental Health (the Centre) and Children’s Mental Health Ontario (CMHO) have compiled some useful resources, including Evaluating and improving e-mental health services. These 2 webinars share their findings and what they've learned.
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AMSSA Lecture - Engaging Ways to Facilitate Online (webinar recording)
AMSSA Lecture - Engaging Ways to Facilitate Online (webinar recording)
Published on: March 26, 2021
The focus of this lecture is on interactive exercises to build connections with online participants (including service provider staff, partners, and clients) and creative ways to facilitate powerful online meetings.
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Information Saves Lives: Verifying Online Information (webinar recording)
Information Saves Lives: Verifying Online Information (webinar recording)
Published on: March 26, 2021
People in Canada are bombarded with information 24/7, much of which is consumed online. It is vital that the public is able to critically assess and recognize misinformation and disinformation online, and avoid online manipulation, especially today with the COVID-19 pandemic spreading worldwide. This webinar covers verification tips for individuals to better understand how to determine what information is real vs. fake and combat the spread of online manipulation.
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Data Science 101 for Non-Data People (webinar recording)
Data Science 101 for Non-Data People (webinar recording)
Published on: March 26, 2021
The world of data, Artificial Intelligence, and Machine Learning is still so enigmatic to many of us. This HelpSeeker webinar provides an introduction to the world of Data Science, where experts working in the field will go over basic concepts and knowledge to guide the not-so-data savvy among us.
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Volunteers & Supporting Specialized Learner Needs in ELL Programming (podcast episode)
Volunteers & Supporting Specialized Learner Needs in ELL Programming (podcast episode)
Published on: March 26, 2021
This episode touches interesting themes: ELL service providers and volunteers support literacy learners, newcomers with multiple barriers, and learners with low digital literacy skills. Experts in working with volunteers explain key aspects of working effectively with the volunteers who are essential to success. The podcast touches on improvisations made to program delivery during the pandemic, and a future with blended learning in the context of the specialized needs of multi-barriered individuals.
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Community-Led COVID-19 Messaging: Practical Tools for Building Hyperlocal Custom Communications (webinar recording)
Community-Led COVID-19 Messaging: Practical Tools for Building Hyperlocal Custom Communications (webinar recording)
Published on: March 26, 2021
Community-led, hyperlocal communications are those that are developed by and for members of narrowly defined local communities. In this webinar, community leaders will discuss their experiences with this messaging approach and will share tools you can use in your own communications work.
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Bridging the Digital Divide for Equitable Educational Opportunities (webinar recording)
Bridging the Digital Divide for Equitable Educational Opportunities (webinar recording)
Published on: March 26, 2021
COVID-19 has greatly accelerated the education system’s move to remote learning. What was previously a slow growing option suddenly became the only option in many school districts. Yet households and students have uneven access to the necessary resources for successful remote learning. This is raising questions about the ramifications the “Digital Divide” is having on access to education. Many organizations are fast-tracking initiatives to reduce the Digital Divide and its impact on educational opportunities.
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Connecting with Clients: Leveraging Technology in British Columbia’s Settlement Services (webinar recording)
Connecting with Clients: Leveraging Technology in British Columbia’s Settlement Services (webinar recording)
Published on: March 26, 2021
This 2014 webinar, facilitated by Jim Brennan from MISA of North Vancouver Island and covered three topic areas related to using technology in settlement services.
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The Future of Settlement isn't Just Digital It's Collaborative and Seamless
The Future of Settlement isn't Just Digital. It's Collaborative and Seamless
Published on: March 12, 2021
In this keynote presentation at the 2021 Pre-Arrival Virtual Conference I spoke about a future connected to our values and vision, which is not so much disruptive, but 'constructive innovation.' A future where newcomers are supported through our collaboration, using systems that help them, and us.
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Nadia Caidi on the information practices of newcomers (webinar recording)
Nadia Caidi on the information practices of newcomers (webinar recording)
Published on: February 23, 2021
Professor Nadia Caidi presents about newcomer information habits and what you can do to keep newcomers informed. In this presentation and conversation with Refugee613, she shared her research findings on newcomer information practices and strategies to reach newcomers effectively.
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How to Build Trust and Connection Online (webinar recording)
How to Build Trust and Connection Online (webinar recording)
Published on: February 23, 2021
Do you feel disconnected from your clients & team when communicating online? Is it taking longer to build a connection and establish trust with the people you interact with? You aren’t alone. Learn how a few simple changes in your online communication habits will promote incredible results from your team, students and clients.
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2021 Canadian Edelman Trust Barometer (webinar recording)
2021 Canadian Edelman Trust Barometer (webinar recording)
Published on: February 23, 2021
I always find the yearly Edelman Trust Barometer interesting. This is the first year that NGOs are not the most trusted institution.
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Unconnected: How Can Philanthropy Close The Digital Divide in Canada (webinar recording)
Unconnected: How Can Philanthropy Close The Digital Divide in Canada (webinar recording)
Published on: February 15, 2021
Funders need to recognize that digital equity is essential to advancing economic development, racial justice, and other social good. What role can foundations play to establish a new tradition of digital philanthropy in Canada?
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How do I know my transition to virtual service delivery is effective?
How do I know my transition to virtual service delivery is effective?
Published on: February 8, 2021
How do I know that my transition to virtual service delivery is effective? What did I get right? What didn’t I get right? By what standards or guidelines can I compare how my transition to virtual service delivery compares to what is considered best practice?
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Competing Agendas? Bridging funder and organization expectations in evaluation (webinar)
Competing Agendas? Bridging funder and organization expectations in evaluation (webinar)
Published on: February 7, 2021
Held by the Centre for Community Based Research in partnership with the Evaluation Capacity Network at the University of Alberta. This webinar is part of a live event series for the Evaluating Refugee Programs project.
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The Legal Side of Nonprofit Technology (webinar recording)
The Legal Side of Nonprofit Technology (webinar recording)
Published on: February 5, 2021
In this TechSoup webinar Erin McClarty walks through different types of virtual technology nonprofits use as part of their outreach, operations, and programming. She talks about the different opportunities, risks and challenges for each aspect from a legal and operational perspective.
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Digital Content and user needs (webinar recording)
Digital content and user needs (webinar recording)
Published on: January 31, 2021
In this Scottish Council for Voluntary Organisations (SCVO) webinar they bring together Sarah Richards from Content Design London to talk about basic rules we should all be following in content design and Simon Kaplan from Citizens Advice who shares the fundamental principles that underpin the their content strategy.
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MNLCT app
Mennonite New Life Centre of Toronto's Mobile App Journey
Published on: January 28, 2021
In this webinar, MNLCT staff discussed their partnership with iCent and how they developed the MNLCT Newcomer Support App that benefits their clients, staff and the industry.
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Making sense of our feeds - a short period of intersecting news and reports
Making sense of our feeds - a short period of intersecting news and reports
Published on: January 22, 2021
Now more than ever, we need intra and cross-sectoral knowledge mobilization. I believe all of these stories, reports, posts, and articles intersect with each other in many ways. But I don't have the time to build in active sense-making. I can just bring them to your attention in the hopes that something is of value to you.
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Interesting case studies in digital and blended/hybrid service delivery
Interesting case studies in digital and blended/hybrid service delivery
Published on: January 14, 2021
I have been identifying interesting and innovative projects in our sector, and beyond, that are worth learning more about. There are examples of both centralized digital service portals as well as decentralized digital service approaches in the sector and in other sectors.
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Useful resources about digital and hybrid/blended service delivery
Published on: January 14, 2021
This is a short list of existing and useful materials in and outside of the sector related to digital and hybrid service delivery. The list is merely at a starting point.
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Anti-Oppression and Anti-Colonialism: Challenging Systemic Racism in Canada's Social Safety Net
Anti-Oppression and Anti-Colonialism: Challenging Systemic Racism in Canada's Social Safety Net (webinar recording)
Published on: January 6, 2021
In this webinar, experts from the social service sector discuss the complexities of social issues exacerbated by systemic racism, discrimination, and inequality, and how systems can be rebuilt to integrate diverse and inclusive policies and practices that strive to ensure equity for all.
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TechForward Conference - Transforming Nonprofits Through Technology
TechForward Conference - Transforming Nonprofits Through Technology
Published on: January 3, 2021
The virtual September 2020 Tech Forward Conference was an opportunity to learn how technology can elevate the way we work as nonprofits. The following presentations were recorded and are available for viewing.
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Tech Impact's Nonprofit Technology Learning Center - resources from 2020
Tech Impact's Nonprofit Technology Learning Center - resources from 2020
Published on: January 3, 2021
If you're not familiar with Tech Impact, they're one of a number of fantastic non-profit tech resource organizations. They have a great Nonprofit Technology Learning Center and recently shared a number of great publications, recorded webinars, and free training courses from the past year.
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DiverseCity Counts Reports2
DiverseCity Counts Reports
Published on: December 20, 2020
DiverseCity Counts features research that studies the levels and impact of diversity in leadership. The reports shed light on the representation of visible minorities and under-represented immigrants across sectors and reveal to us where progress is being made and where we’re falling behind.
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What does an ethics of care mean for knowledge mobilization in migration contexts? (webinar recording)
What does an ethics of care mean for knowledge mobilization in migration contexts? (webinar recording)
Published on: November 29, 2020
In this webinar, the Refugee Research Network (RRN) explored the ways in which an ethics of care can complement dominant procedural ethics approaches to research and knowledge mobilization in migration contexts.
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Understanding Social Participation Opportunities for Immigrants (webinar recording)
Understanding Social Participation Opportunities for Immigrants (webinar recording)
Published on: November 27, 2020
During this virtual session research findings from a study addressing community-based outcomes for successful integration were shared. Interviews with representatives from a range of service-providing organizations in the Lower Mainland were conducted and highlight challenges and opportunities for immigrants' social participation.
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Facilitating Safer, Braver and Inclusive Virtual Spaces
Facilitating Safer, Braver and Inclusive Virtual Spaces (webinar recording)
Published on: November 27, 2020
Have you been attending or organizing more virtual meetings since the pandemic? Are you interested in strategies to design online gatherings that can foster dialogue and change? In this webinar, you'll explore examples, tips, and ideas for how to co-create virtual spaces that are safer, braver, and more inclusive.
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Is your technology working - tech audit
Is Your Technology Really Working? Best Practices for Tech Audits (webinar recording)
Published on: November 12, 2020
Get a strategy roadmap and list of key questions to guide your organization through the process of identifying areas that can be improved and managed through automation. We’re not talking about replacing anyone’s job. We’re talking about making everyone’s time more on-mission and impactful.
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Measuring the Impact of Your Nonprofit
Measuring the Impact of Your Nonprofit
Published on: November 12, 2020
In this online workshop the presenter reviews the three areas of organizational measurement: Performance, Capacity and Impact and requirements that need to be in place to measure the impact of your organization effectively.
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What Does the Future Hold for Immigration in Our Cities?
What Does the Future Hold for Immigration in Our Cities? (webinar recording)
Published on: November 12, 2020
In this webinar with the Canadian Urban Institute participants discussed the impact of the COVID-19 crisis on the future of immigration in Canadian cities.
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The Impact of COVID on Immigrant and Racialized Communities in Montreal
The Impact of COVID on Immigrant and Racialized Communities in Montreal
Published on: November 11, 2020
This talk presents the findings of a study on the impacts of the COVID crisis on vulnerable groups within Montreal's immigrant and racialized communities.
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Social Media Tools for Mobilizing Refugee Research
Social Media Tools for Mobilizing Refugee Research (webinar recording)
Published on: November 11, 2020
The current “refugee crisis” is primarily a political problem, which will require political solutions. And lately, it seems that political leaders have not paid much attention to solid, evidence-based research. Presenters argue that it is imperative that academics incorporate social media as part of their dissemination program and activities to have impact beyond specialized audiences.
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AMSSA Lecture: Digital Access and Digital Literacy
AMSSA Lecture: Digital Access and Digital Literacy
Published on: November 8, 2020
Dr. Suzanne Smythe and Dr. Amea Wilbur interviewed over 25 language and settlement workers during the important time. In this interactive session from October 5, 2020 blending dialogue and questions with participants, Dr. Smythe, Dr. Wilbur and guest speaker Marcela Mancilla-Fuller presented key themes from the conversations and insights from related research among newcomer communities during COVID times.
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Projects looking at the future of settlement work in Canada
Projects looking at the future of settlement work in Canada
Published on: October 29, 2020
The future of work is a huge topic. For the immigrant and refugee-serving sector, I thought it would be useful to pull together projects, reports, surveys, and sector-specific professional development opportunities.
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An interview with Abby David – collaboration during a pandemic
An interview with Abby David – collaboration during a pandemic
Published on: September 21, 2020
Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.
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Covid-19 and Digital Disruption: Can Technology Save Us? (webinar recording)
COVID-19 and Digital Disruption: Can Technology Save Us? (webinar recording)
Published on: September 17, 2020
Digital technologists moved very quickly to suggest this was yet another social problem ripe for 'digital disruption'. But how effective are such digital efforts in solving social problems? Are apps the answer to decades of inequality?
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An interview with Laura Mannix – innovation is in our sector’s DNA
An interview with Laura Mannix – innovation is in our sector’s DNA
Published on: September 9, 2020
I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.
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The Competencies of Front-line Settlement Practitioners in Canada: A Background Research Report (webinar recording)
The Competencies of Front-line Settlement Practitioners in Canada: A Background Research Report (webinar recording)
Published on: September 5, 2020
This pan-Canadian research report identifies eight critical competencies that could form the basis of training to help settlement counsellors be successful as the job is redefined and the range of work is extended.
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Using technology to facilitate partnerships and collaboration
Using technology to facilitate partnerships and collaboration
Published on: September 5, 2020
Technology can make our work easier and more efficient. However, picking the right tool for the purpose at hand can be a challenge. In a 2019 workshop I shared strategies for assessing and tracking the effectiveness of such tools.
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Canadian podcasts focused on immigration & diversity
Canadian podcasts focused on immigration & diversity
Published on: August 27, 2020
In the Canadian immigration and diversity space, there are more podcasts emerging all the time. Here are a few that I'm aware of. Some are done & archived, some are fresh. All are interesting.
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Understanding Systemic Racism in Canada: Concept and Data (webinar recording)
Understanding Systemic Racism in Canada: Concept and Data (webinar recording)
Published on: August 17, 2020
The Association for Canadian Studies, Metropolis Canada and the Canadian Commission for UNESCO held an online conference entitled Understanding Systemic Racism in Canada: Concept and Data.
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Telehealth & Social Work Practice - Same ethical practice – different locations (webinar recording)
Telehealth & Social Work Practice: Same ethical practice – different locations (webinar recording)
Published on: August 13, 2020
This presentation provides information to help transition to Online Practice - considering confidentiality and ethical and legal aspects of Practice.
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An interview with Lawrence Murphy - the future of online counselling is now
Published on: August 11, 2020
Lawrence Murphy is a pioneer in cyber counselling in Canada. Given the move to sudden remote work for everyone, including human and social services workers, therapists, etc., I wanted to get his insights on where we're at and what things may look like in the future.
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An interview with Victoria Esses - innovation & resilience in the immigrant and refugee-serving sector
An interview with Victoria Esses - innovation & resilience in the immigrant and refugee-serving sector
Published on: August 11, 2020
In this conversation with Victoria Esses, we talk about that along with the work she is doing to highlight promising practices in the immigrant and refugee-serving sector, the resiliency of the sector, innovation, and the role that Local Immigration Partnerships can play in convening and driving collaboration across the country.
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Settlement and Integration Sector Virtual Learning Exchange panel
Settlement and Integration Sector Virtual Learning Exchange (panel recording)
Published on: August 11, 2020
This is a recording and notes from presentations at an immigrant and refugee-serving sector-only virtual event on June 16, 2020. I was honored to moderate the panel. The panelists focused on technological adaptations made to settlement service delivery due to COVID-19, share promising practices and challenges, as well as other outcomes from the sector discussion.
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An interview with Hope Nestor on data-driven community services and inclusion
Published on: August 11, 2020
Be data driven. Make your decisions based on data. We've all heard the platitudes. And data is something that the immigrant and refugee-serving sector has huge amounts of, and does very little with. In 2017, the Toronto East Quadrant Local Immigration Partnership started looking into changing that.
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How Nonprofits Can Work With Online Volunteers (webinar recording)
Published on: August 11, 2020
In response to COVID-19, Together Project's staff and volunteers had to quickly adapt and pivot their programs in order to continue providing social support to newcomers in Canada. In this webinar, they share their insights.
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Policy Options - July 2020
Published on: August 7, 2020
Every day, somewhere in this country, a public administrator, politician, corporate executive, NGO leader or researcher is asking a colleague the question: What are the policy options? This digital magazine helps answer that question.
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LMS/Virtual Classrooms 2020 - A Critical Look at Open Source Resources (webinar recording)
Published on: July 30, 2020
This webinar outlines three of the most popular open source Learning Management Systems and identifies features and affordances of each.
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Coping With Covid-19 Using Online Instruction (webinar recording)
Published on: July 30, 2020
John Allan, a dedicated volunteer for TESL Ontario, presented the webinar, 'Coping with COVID-19 Using Online Instruction'.
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Educational Technology; Remote Learning + Instruction Best Practices 2020 (webinar recording)
Educational Technology; Remote Learning + Instruction Best Practices 2020 (webinar recording)
Published on: July 30, 2020
This TESL Ontario webinar focused on educational technology that might be useful for language instructors working with adult English language learners.
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Serving the Most Vulnerable (webinar recording)
Published on: July 30, 2020
On April 7, 2020 Future of Good brought a panel together to answer: how do we build systems for care and support when the world is forced into going digital and those we serve don’t have access?
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Pandemic Borders: Essential Migrant Workers (webinar recording)
Published on: July 30, 2020
This Ryerson CERC in Migration and Integration program webinar investigated the extraordinary challenges that migrant populations are facing as a result of the COVID-19 pandemic.
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Delivering accessible digital services during a pandemic with Hillary Hartley (webinar recording)
Published on: July 30, 2020
Communitech CEO Iain Klugman chats Ontario’s first Chief Digital Officer - Hillary Hartley.
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Virtual Care Forum Lunch & Learn: Creating Safe & Accessible Online Spaces for Marginalized Older Adults (webinar recording)
Published on: July 30, 2020
From co-designed and peer-led activities, distanced cooking and dining programs, tablet loaning initiatives, to supporting Mandarin and Cantonese speaking seniors, this webinar featured panelists from Rideau CHS, Somerset West CHC, Vaughan CHC, and South Riverdale CHC who shared how they created sense of safety and overcame digital access and literacy barriers.
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Pandemic Borders: Pandemic vulnerabilities: Non-status migrants and asylum seekers (webinar recording)
Published on: July 30, 2020
This webinar investigated the pandemic's impact on non-status migrants and asylum seekers.
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the more we share
The more we share…
Published on: June 12, 2020
It’s never been more important to share how we’re doing. Share successes, new models of service delivery, but also the struggle. I’ve been enjoying seeing how immigrant and refugee-serving agencies have been successfully pivoting to online services. I’ve been enjoying even more how some are sharing their experiences. There is so much to learn from each other.
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chris friesen interview
An interview with Chris Friesen – the future of settlement work is now
Published on: June 12, 2020
In this interview, I surface conversations I’ve been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.
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An interview with Nadia Caidi – understanding the information seeking practices of newcomers
An interview with Nadia Caidi – understanding the information seeking practices of newcomers
Published on: May 23, 2020
It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice. I interviewed Professor Caidi in 2018 for Findhelp’s online course Settlement Information and Referral Online Training Program.
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What knowledge, skills and attitudes do settlement workers need in the digital era?
What knowledge, skills and attitudes do settlement workers need in the digital era?
Published on: February 3, 2020
At a workshop a couple of years ago, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn't much overlap between groups. This suggests the richness of human service work, as well as its complexity.
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Innovative Outreach Strategies to Reach Newcomers
Innovative Outreach Strategies to Reach Newcomers
Published on: February 3, 2020
Many thanks to AMSSA in British Columbia for having me present this workshop to settlement and language workers across the province. I'm definitely not a marketing expert. But, like making technology, or any service choices, it all comes down to being strategic and knowing/understanding your client.
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Understanding information seeking practices of newcomers
Understanding the information seeking practices of newcomers
Published on: February 3, 2020
It's useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
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Misinformation - what it is and what you need to do to be ready for it
Misinformation - what it is and what you need to do to be ready for it
Published on: February 3, 2020
In the immigrant and refugee-serving sector, misinformation comes in many different forms, from scams that directly target newcomers, to bad information that may not be intentionally spread, but which gets shared and can impact a newcomer's settlement negatively. We all need to increase our information literacy.
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Ending gender-based violence - a series of webinar recordings
Ending gender-based violence - a series of webinar recordings
Published on: February 3, 2020
These appeared in my YouTube subscriptions, I hadn't heard about them previously. They appear to be part of OCASI's project: Initiative to End Gender-Based Violence in Immigrant and Refugee Communities.
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future of settlement work
The future of settlement work is in our hands
Published on: February 3, 2020
One thing that I'm learning about the future, from futurists, is that it's not something we can predict. But it's something we can work toward.
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What Does Research Tell Us about an Inclusive Immigration Settlement Policy for Ontario
CERIS Panel: Whither Immigration and Settlement in Ontario?
Published on: February 3, 2020
On March 14, 2019, the Centre of Excellence for Research on Immigration and Settlement (CERIS) hosted a public event with a panel to take stock of our progress in the immigrant and refugee-serving sector.
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3 good sources on privacy you should read
3 good sources on privacy you should read
Published on: February 2, 2020
You should listen to and read what experts have to say on the topic or privacy. I offer three sources who are prolific on the topic.
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3 Reasons Why the future of work is people first
3 Reasons Why the Future of Work is People-First
Published on: February 2, 2020
Much of the current writing on AI is about how AI will replace some human functions, but just as much on how important humans will remain (and perhaps more so) in the future. Current writing also emphasizes the importance of the choices we make now about AI, innovation and technology. It's not all quite as out of our control as the tech bros might want you to believe.
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Chalmers bot
Apps for human services - a review of Chalmers bot
Published on: February 2, 2020
Chalmers can help you find things like: free meals, overnight shelter, clothing banks, emergency contacts and can point you to offline and online mental health services. Bot creators ample labs are already working towards the most requested items like housing, eviction, employment, legal-aid, harm reduction, mental health services, and additional languages.
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Deep Dive: cybersecurity and encryption
Deep Dive: cybersecurity and encryption
Published on: February 2, 2020
On the organizational side, you work with your clients' personal identifiable information. You know that it should be kept under lock and key in your office, but what does that mean online?
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Technology humility
Technology humility
Published on: January 29, 2020
I read an interesting article recently from the Ontario College of Social Work that discussed "cultural humility" as an essential skill for Social Workers to acknowledge, achieve, and continue to develop throughout their careers.
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What we can learn from what's happening with digital government
What we can learn from what's happening with digital government
Published on: January 29, 2020
All three levels of government have embarked on digital/innovation overhauls of the way they serve the public, with the first common element to think of the client first and have them in mind when creating or revamping anything they do. If they can do it, so can we.
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A chronology of technology and innovation research in the Canadian immigrant and refugee-serving sector
A chronology of technology and innovation research in the Canadian immigrant and refugee-serving sector
Published on: January 29, 2020
When it comes to looking at technology to serve clients in the immigrant and refugee-serving sector the conversation, and literature, spans almost two decades. This is a chronology of these conversations and related literature.
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Newcomers accessing services – the reports behind the stats
Published on: September 3, 2019
If you’ve been in the sector, you’ve heard stats thrown around about how only about 40% of newcomers actually access settlement services. Here’s a summary of some research where those numbers come up.
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public interest technologists
Public Interest Technology - bringing humility to tech
Published on: August 30, 2019
We're aware that we need cultural humility, but what about technology humility? Too often our interactions with techies leaves us feeling frustrated, less-than, and no further ahead in understanding how to address our tech challenges. Perhaps we need to work with committed public-interested technologists who have embraced tech humility...
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Research-shows-that-newcomers-lack-awareness-of-the-services-available-to-them-in-their-local-community-both-in-person-and-internet-based
Newcomers accessing services – the reports behind the stats
Published on: August 26, 2019
If you’ve been in the sector, you’ve heard stats thrown around about how only about 40% of newcomers actually access settlement services. I’ve compiled a summary of some research where those numbers come up. You can download a bunch of reports with more detailed information. This isn’t meant to be the definitive list, just useful reports I’ve found on the topic.
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IRCC’s Research at a Glance – OMG, OMG, you have to subscribe
Published on: August 26, 2019
I’m excited. Are you excited? If you’re interested in staying up to date about the latest research about newcomers, you should be. I recently discovered that IRCC has an email list where you can get up to date research information directly from the IRCC Knowledge Management – Research and Evaluation department. You'll want to check it out.
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disruption - so hot right now
Disruptions are about pulling reality one step closer to your fantasies and imagination
Published on: August 26, 2019
“I always thought it was a scary buzzword so I never really used it. But before coming here I looked in the dictionary and I realized that it means to interrupt (an event, activity, or process) and to drastically alter (the structure of something), to change. So I was like, okay, that’s not that scary after all.”
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3-Reasons-Why-the-future-of-work-is-people-first
3 Reasons Why the Future of Work is People-First
Published on: August 22, 2019
Much of the current writing on AI is about how AI will replace some human functions, but just as much on how important humans will remain (and perhaps more so) in the future. Current writing also emphasizes the importance of the choices we make now about AI, innovation and technology. It’s not all quite as out of our control as the tech bros might want you to believe.
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chalmers bot
Apps for human services – a review of Chalmers bot
Published on: August 22, 2019
You likely have seen some news about a new app to help people experiencing homelessness in Toronto find and access services – Chalmers Bot. It’s a great story. I decided to dive in and try it out. Here’s my assessment, along with a screen-cast of me using Chalmers. I think you should try it out.
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feedback
A focus on the transformative power of feedback
Published on: August 22, 2019
I've seen some interesting things come through my feeds recently about feedback and how it can help make change, so it's time to dive in a bit more deeply.
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