Blog Post

Emerging Practices in Settlement Service Delivery: A Hybrid Model to Respond to Newcomer Needs (webinar recording)

By: Marco Campana
November 14, 2021

Presented at the P2P 2021 Workshop Series, S.U.C.C.E.S.S. Settlement & Family division staff share observations made during the pandemic as they have continued to serve BC newcomers in the Greater Vancouver area and Fort St. John during the pandemic.

The landscape of settlement service delivery during the pandemic has transformed. Known best practices may no longer serve. What practices have emerged during this unprecedented time that seem to work and who gets left behind? How do we, as a sector, find ways to work remotely effectively and how do we find ways that minimize risk when the inevitable return to the office occurs.

Chair: Jinny Rodrigo, S.U.C.C.E.S.S.


  • Calisto Mudzingwa, S.U.C.C.E.S.S.
  • Jinny Rodrigo, S.U.C.C.E.S.S.
  • Peggy Lau, S.U.C.C.E.S.S
  • Shae Viswanathan, S.U.C.C.E.S.S.

(note: the link is to a YouTube video, but publicly-funded Pathways to Prosperity Canada has disabled embedding of their YouTube videos for reasons that escape me...)

View presentation slides:

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