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Confluence 2025: Bridging the Gap between Technology and Resettlement (conference recording)
Published on: July 10, 2025
The Switchboard Confluence event in June 2025 brought together technology innovators and refugee resettlement professionals to reimagine newcomer support through emerging technologies. Participants shared practical tools, techniques, and examples of how ethical and affordable technologies can address current resettlement challenges, with an emphasis on reaching and serving clients who are not located in proximity to services and resources.
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Digitized Divides - a Tactical Tech series revealing the trade-offs of a tech-dependent world
Published on: July 8, 2025
It's true that I often write about the upside of using technology in Settlement work. I do focus heavily on ethical issues and safeguards in my writing. Perhaps I don't spend enough time sharing useful resources to help guide us in these areas. Especially resources that take a deep dive into the underbelly of the tech world to remind us that we need to be creating not just consuming technology in our work. Tactical Tech is an organization whose work you should be aware of and following. This essay is part of their Digitized Divides series, a multi-part series about technology and crisis.
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Canada’s immigration process is increasingly digitized, but that can make it difficult to navigate (republished from The Conversation)
Published on: July 7, 2025
Migration is an increasingly digitized process, from visa applications to credential recognition and social services. That means access to digital tools alone is not enough — what also matters is the ability to effectively navigate complex digital systems. aChanges to immigration policies can often leave migrants confused about what their rights are and the opportunities available to them. This confusion can damage Canada’s image as a country welcoming to immigrants.
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The promise of technology in Newcomer Settlement Services - looking back over the past few years
Published on: July 4, 2025
While Artificial Intelligence (AI) is a significant aspect of how we look at digital transformation in the sector right now, too much of our focus is on AI. In this piece, I'm offering an AI-generated summary of 30 webinars (yes, 30) conducted over the past 4-5 years. The cover a broad scope of digital transformation within the settlement and immigrant-serving sector.
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Advancing Tech Equity in Our Sector: Introducing NTEN’s 2025 Equity Guide for Nonprofit Technology
Published on: June 24, 2025
Are our technology practices helping or harming the communities we serve? As digital tools become more deeply woven into every part of nonprofit work, from client services and communications to data collection and decision-making, it essential that we pause and ask this question. NTEN’s newly updated Equity Guide for Nonprofit Technology gives you some useful starting points.
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Paving a Path for Digital Equity and Digital Transformation in Peel Region (conference session overview)
Published on: March 16, 2025
At the March 2025 Metropolis Conference I participated with Peel Newcomer Strategy Group (PNSG) on a panel presentation. If you weren't in the room, you may think you missed it. But, thankfully recently ran a similar panel and the 2024 P2P conference, virtually, so there is a recording. I didn't participate then, but I also have a recording of a very similar presentation I did on the topic of digital inclusion/equity and digital transformation in the sector.
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Addressing Newcomers’ Digital Literacy Gaps and Facilitating their Integration through Digital Education (webinar recording)
Published on: February 28, 2025
This February 2025 Pathways to Prosperity session provided 3 presentations explored language courses and teacher training designed to promote digital inclusion and support Canadian newcomers’ settlement.
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Navigating Newcomer's Insights: Using Data to Reach Newcomer Audiences (webinar recording)
Published on: February 5, 2025
In this February 2025 webinar, Refugee 613 presented the latest findings from MTM Newcomer's 4th annual survey.
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Digital Transformation in the Settlement Sector – Past, Present and Possible Futures (webinar recording)
Published on: February 1, 2025
Presented at the 2024 Pathways to Prosperity conference, this session explored where we’ve been and where we are going when it comes to digital transformation in the settlement sector, as well as emerging and promising digital practices in service provision.
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