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5 Good Ideas for building your services online
Published on: June 9, 2022
This presentation is from 2008. However, I still use these core principles in my own work, and in my consulting work with social service non-profits and charities.
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Paths Forward for the Future of Settlement and Integration in Atlantic Canada
Published on: June 7, 2022
I participated on a panel at the Atlantic Regional Settlement Conference recently - 2022 Summit: Navigating Disruption and the Future of Settlement. Here is a summary of my presentation (not much new if you already follow my work, a bit of a summary).
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2022 IRCC SDI funded projects - Leveraging Technologies to Support Remote Service Delivery
Published on: May 26, 2022
IRCC recently funded a number of projects under their Service Delivery Improvements (SDI) funding, but hasn't released funding information yet. So I sifted through the Government of Canada's Proactive Disclosure site and found some info.
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Settlement services need to improve their online offerings for tech-savvy newcomers (republished from The Conversation)
Published on: May 25, 2022
Settlement agencies still have work to do to ensure they’re offering enough online services to newcomers, including using online channels to communicate with them before they arrive in Canada.
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Technology for refugees, by refugees (session recording)
Published on: May 17, 2022
Joséphine Goube, former CEO of Techfugees, imagines the next 40 years through the activities of Techfugees and how climate change, migration, and technologies will intersect in our near future.
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Why IRCC needs a hybrid service delivery lead
Published on: May 15, 2022
In the Settlement Sector and Technology Task Group report we made a recommendation that I want to focus on. In part because during a recent project it became clear just how important this recommendation will be to the future of digital transformation in the Immigrant and Refugee-serving sector.
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Digital transformation in the immigrant and refugee-serving sector - the discussion continues
Published on: March 26, 2022
In this 2022 Pre-Arrival Virtual Conference follow-up I wanted to be a bit more practical. Still future focused, but perhaps more narrowly now. The practical future window I’m focused on today is about 2 years. From now until the next national Call for Proposals. Still looking at what our sector can aspire to. But more practical.
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Smartphone apps for migration and settlement in Canada - the current landscape
Published on: January 23, 2022
For a few years now I've been tracking interesting digital programs/projects in the Canadian immigrant and refugee-serving sector. Among those are smartphone apps. A growing number have emerged over the years and I wanted to share them here.
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Best practices and learning re: integrating innovation and developing innovative programs (webinar recording)
Published on: January 20, 2022
The OCASI ImmSectorRoundtables discussion series is an opportunity for settlement practitioners to get together virtually and examine issues as they relate to service delivery in the im/migrant and refugee serving sector. In this January 2022 event, three panelists looked at the state of innovation in the sector.
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