Blog Post

Hybrid Service Delivery: Digital Transformation in the Settlement and Integration Sector (webinar recording)

By: Marco Campana
December 6, 2023

This session was part of AMSSA's 2023 BC/Yukon Summit: Collectively Envisioning the Future of Settlement and Integration. Panelists discussed how a hybrid in-person/digital service delivery model can help organizations in the settlement and integration sector to create accessible, flexible and more choices for clients to access the services that they need. Knowing and understanding what is needed for digital transformation in the settlement and Integration sector would help the organizations in the sector to move towards the future of digitization of the sector.


  • Cansu Ekmekcioglu, University of Toronto
  • Aimee Holmes, ACCES Employment


  • Jim Brennan

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