Blog Post

Best practices and learning re: integrating innovation and developing innovative programs (webinar recording)

By: Marco Campana
January 20, 2022

The OCASI ImmSectorRoundtables discussion series is an opportunity for settlement practitioners to get together virtually and examine issues as they relate to service delivery in the im/migrant and refugee serving sector. In this January 2022 event, three panelists looked at the state of innovation in the sector.

Presenters and their focus (download presentations by clicking on their names):

Manjeet Dhiman provided best practices and insights about the digital transformation of services at ACCES Employment. This includes past and current activities, as well as future planning for a hybrid service model.

Shelley Zuckerman provided some examples and lessons learned from North York Community House’s experiences of integrating innovation within the organization and its programs.

Marco Campana shared interesting practices and good ideas we've seen before and during the pandemic. The focus was broad, looking not only at technology but service design and innovation.

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