Blog Post

Connecting with newcomers online: How can AI help? (webinar recording)

By: Marco Campana
August 31, 2023

This 2-day CERC Migration, Toronto Metropolitan University workshop brought together leaders in the settlement sector that have adopted Artificial Intelligence (AI) in their communications and service delivery practices in order to deliver programs to targeted audiences. The sessions were co-convened by The Neighbourhood Organization and Jumpstart Refugee Talent. I was honoured to moderate both sessions.

Panelists explored:

  • Emerging trends in AI technology use in the sector
  • Strategies in adopting these technologies in organizational processes
  • Where AI is successfully deployed
  • The future of AI technology integration

Session 1 - August 16, 2023


  • Social media, AI and technological sophistication in the sector | Nick Noorani, Immigrant Networks 
  • Approaches to intercultural communications in an online setting  | Cong Chen, Halifax Regional Municipality
  • AI tools for communications | Elie Bahhadi, Jumpstart Refugee Talent and Ruslan Kurt, The Neighbourhood Organization¬†

Session 2 - August 17, 2023


  • Incorporating AI in your stakeholder engagement strategy | Aimee Holmes, ACCES Employment
  • Use of AI in interview preparation | Waseem Jawad, Jumpstart Refugee Talent 
  • Using AI to create learning events, challenges and successes | John Allan,  New Language Solutions 

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