Blog Post

WESO: Tools to Evaluate Online and Hybrid Service Delivery (webinar recording)

By: Marco Campana
April 30, 2024

This 2023 ARAISA webinar is a presentation of the Wired: Evaluating Settlement Online (WESO) Toolkit. It focuses on key areas for settlement services, like capacity building, quality assessment, data analysis, and resource allocation.

Wired: Evaluating Settlement Online (WESO) was a YMCA National Capital Region project funded by Immigration, Refugees, and Citizenship Canada. The project goal was to champion digital inclusion for newcomers, gain insights into clients' preferences for hybrid services, assist SPOs in evaluating these services, and promote cost-effective, data-driven decision-making. With the WESO toolkit, settlement organizations can evaluate their hybrid settlement services and make important changes that will enhance hybrid service delivery and better support newcomers who access hybrid settlement services.

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