Blog Post

Going Hybrid: Lessons from Quebec and Ontario Immigrant-Serving Agencies During the Pandemic (webinar recording)

By: Marco Campana
April 30, 2024

This Pathways to Prosperity 2023 conference workshop examines the hybrid service model combining remote and in-person service delivery that developed during the pandemic. Using survey data from managers and workers in Ontario immigrant-serving agencies, the presentations discuss the shift from in-person to online to hybrid service delivery in Ontario, the factors that facilitated the digital transformation, especially collaboration, advocacy, and flexible financial practices, and with a parallel survey of workers and management in Quebec, how and why Quebec agencies maintained some in-person services. Flexible funding and the dedication and commitment of all agency employees were key to agencies’ successful digital transformation of services.


  • Jayesh D’Souza, York University
  • John Shields, Toronto Metropolitan University
  • Valerie Preston, York University
  • Kelly Sung, Toronto Metropolitan University

Presentation slides:

Leave a Reply

Your email address will not be published. Required fields are marked *