This Pathways to Prosperity 2023 conference workshop examines the hybrid service model combining remote and in-person service delivery that developed during the pandemic. Using survey data from managers and workers in Ontario immigrant-serving agencies, the presentations discuss the shift from in-person to online to hybrid service delivery in Ontario, the factors that facilitated the digital transformation, especially collaboration, advocacy, and flexible financial practices, and with a parallel survey of workers and management in Quebec, how and why Quebec agencies maintained some in-person services. Flexible funding and the dedication and commitment of all agency employees were key to agencies’ successful digital transformation of services.
Presenters:
Presentation slides:
Subscribe to get the latest posts sent to your email.
Please take this short survey to help improve the KM4S web site. The survey is anonymous. Thank you for your feedback! (click on the screen anywhere (or on the x in the top right corner) to remove this pop-up)