Hybrid Service Delivery Models for Migrant Workers in Canada (webinar recording)

This October 2021 Migrant Worker Hub webinar on looked at how frontline workers and service provider organizations responded, were innovative and agile during the pandemic, providing both online and in person services to newcomer immigrants, migrants and refugees.

Topics included:

• Hybrid service delivery models best suited for migrant workers
• Best practices when serving migrant workers in a hybrid service delivery model including Privacy, policies and procedures in serving migrant workers in a hybrid service delivery model
• Frameworks, technologies and approaches being used in other sectors (Language, health)
• Case studies from service providers serving migrant workers in a hybrid service delivery model including the challenges, successes, key considerations and areas of opportunity
• Key considerations for staffing, technology, equipment, training, funding and COVID-19 restrictions

Presenters:

• Marco Campana, Non-Profit Communications Consultant
• Shelley Dhaliwal, Options Community Services

My slides:

My session handout