Blog Post

2025 Digital Navigator Program Toolkit

By: Marco Campana
June 27, 2025

This Digital Navigator Program Toolkit provides guidance for setting up and managing successful digital navigator programs. The toolkit was created by the National Digital Inclusion Alliance (NDIA) who have experience training, supporting, and learning from hundreds of digital navigators and programs providing digital navigator services across the country.

Members of the National Digital Navigator Corps (NDNC), mentors and advisors of the NDNC program, and NDIA’s Digital Navigator Working Group provided support, advice, and feedback. They created this toolkit to provide practical information on best practices for creating a sustainable digital navigator program from the ground up.

Toolkit contents:

  • Introduction to the Digital Navigator Toolkit
  • Introduction to Digital Equity
  • Designing a digital navigator program
  • Setting up a digital navigator program
  • Providing digital navigator services
  • Managing and using digital navigator program data
  • Supervising digital navigators
  • Maintaining and sustaining a program

Watch this video for an overview and introduction to the toolkit. Read and download the toolkit below.

Read more about Digital Navigators in the context of Immigrant and Refugee-serving organizations.


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