This Canada School of Public Service event explored the meaning and impacts of digital disruption on service delivery. Speakers shared concrete examples on how digital disruption impacts our work and work processes, as well as how to adopt and embrace a disruptive mindset as part of our shared journey towards a modern public service.
Of particular interest to the sector would be comments from KPMG presenter Armughan Ahmad who said (at the 19 minute mark in the video): "There are lots of immigrants who are coming from India or China or even Eastern Europe who consider the Canadian government as well as Canadian financial institutions to be almost third world-like because they are experiencing mobile payments services and citizen experience services that are way more forward-thinking in China or India or many European countries whereas we used to be at the forefront of a lot of this. So we're behind."
Ahmad's presentation is particularly of interest, related to my recent conference keynote: The Future of Settlement isn't Just Digital. It's Collaborative and Seamless.
You should watch the entire video. It is useful, as a sector, to see what advice government is getting, as it will inevitably "trickle down" and impact funding and sector relationships around digital transformation and hybrid service delivery.
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