IRCC presented the findings from this sector survey at the March 2021 Metropolis conference. They have never released a report of their findings other than in this and maybe a couple of other presentations. And it's useful information for the sector as well as data for those also doing related sector research.
Their questionnaire was developed with feedback from the Sector Technology Task Group which was also looking into some of these questions:
Some findings of how the COVID-19 pandemic was a challenge that saw Service Provider Organizations (SPOs) rise to the occasion
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