Blog Post

A.I. in the pre-arrival settlement sector (webinar recording)

By: Marco Campana
December 13, 2023

This November 2023 Pre-Arrival Community Partners Committee session convened by the YMCA of Greater Toronto examined how AI can play a role in the pre-arrival settlement sector, by examining how it is already being used and looking at the challenges and success of implementing this technology in program processes and service delivery. The panel discussed the use of AI in the sector from a service provider and client-centric perspective sharing best practices for incorporating AI as part of programs and services in the pre-arrival space.


  • Cameron Moser, Title: Director of Services and Program Development, ACCES Employment
  • Farrah Nakhaie, Project Coordinator, WE Value Partnership, YMCA of Southwestern Ontario
  • Jona Zyfi, PhD Candidate Centre for Criminology & Sociolegal Studies, University of Toronto
  • Renee Black, Founder, Goodbot and Peace Geeks

Renee created this useful resource: Key Questions on the Responsible Use of AI in Settlement Services in Canada

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