Five Good Ideas for demystifying digital transformation (webinar recording)
In this Maytree Five Good Ideas session, Marina Glogovac, President & CEO of CanadaHelps, shares insights on digital transformation. With a career spanning nearly three decades in technology and media (including working in the magazine industry during the shift to the internet), she knows the challenges that come from forced disruptions. In this session, Marina helps viewers understand what digital transformation actually means, and how to think about and approach this seemingly overwhelming task.
Social media use in migration research (webinar recording)
Communication and information are an essential component of people’s lives. For migrants, the need to communicate and access information is essential to successfully complete their journeys, keep connected with family and friends back home, make new connections in their host country and access the right information to ease the transition into the host country.
Embracing Digital Disruption (webinar recording)
This Canada School of Public Service event explored the meaning and impacts of digital disruption on service delivery. Speakers shared concrete examples on how digital disruption impacts our work and work processes, as well as how to adopt and embrace a disruptive mindset as part of our shared journey towards a modern public service.
Digital Skills for a Global Workforce (webinar recording)
In this webinar, part of a monthly ICT4D webinar series, organizations shared their insights from the past year on developing and implementing digital skill frameworks and standards for colleagues or partners. And the diverse speaker panel discussed lessons learned and barriers of virtual learning and potential of collaborations.
Running a nonprofit virtually during a pandemic (webinar recording)
In this webinar the Ontario Nonprofit Network (ONN), TechSoup Canada, and the Centre for Social Innovation Toronto share tools, tricks, and supports to help nonprofits adapt and run operations virtually. From connecting to members to ensuring critical services continue to be offered, operating a nonprofit virtually can be challenging for nonprofits, especially during a pandemic.
An interview with folks from Somerset West Community Health Centre – digital equity & virtual care
In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.
Creating baseline digital competencies and infrastructure in the immigrant and refugee-serving sector
In a hybrid service delivery model with baseline capabilities and competencies, each Frontline Practitioner, Manager, Director, Executive Director/CEO, and newcomer should have the same understanding of what a baseline hybrid service delivery model can offer. Consistency is key. SPOs can exceed this baseline, developing solutions beyond and above the baseline. They may have internal resources, or be connected to external resources (possibly shared among other agencies) to ensure that they have the capacity to provide an expected level of hybrid service delivery.
Promising digital practices and models the immigrant and refugee-serving sector can learn from
This section explores promising practices and models outside of the immigrant serving sector with a specific focus on innovation, solutions, and implications that other sectors have been implementing to enhance services in their organizations. In particular, we are interested in the evolution of Virtual Care practices in health care.
Data, outcomes measurement, and evaluation in the immigrant and refugee-serving sector
Sectors and organizations are increasingly being asked to create their own data ethics standards, practices, and procedures. Organizations require the skills to gain meaningful insights from data in order to unleash the strength of data. Measuring service delivery outcomes in a hybrid service model practice requires a different lens than simply the quantitative one.
New & emerging professional roles in Settlement service delivery
This section explores new skill sets and roles that are emerging and will be important in a hybrid service delivery model. In many cases, these will not be entirely new roles in organizations. They will become part of someone’s role. It is important to explore these emerging roles not only to identify them, but to also explore the skills required and how hybrid professional roles (such as Frontline Practitioner/Digital Navigator) will emerge, be developed, and workers trained.