Settlement managers. Become an expert in evaluating your organization's hybrid service quality
You may have read what I’ve written about Wired: Evaluation Settlement Online (WESO) before. In this post I’m going to explain why you, a manager at an Immigrant and Refugee-serving organization, should learn about, take the WESO training, and implement the WESO toolkit.
Remote service delivery and the path forward - a 2021 IRCC presentation
In a session with an Immigrant and Refugee-serving organization yesterday I shared a couple of slides that I tend to share in many presentations. It's a summary of IRCC's priorities from December 2021. I realized that I've never shared the entire presentation, so here it is for you to access and review. With some of my thoughts, of course.
The countdown begins: decoding IRCC's national Call for Proposals and its implications for sector digital transformation
The next IRCC national call for proposals is coming. It might be later this year. It might be next year. Funding could roll out as soon as 2024. It might be in 2025. I'm starting to hear rumblings of sector consultations. This call for proposals is crucial. It will indicate how serious IRCC is about sector digital transformation and hybrid services. So what we can we learn from past consultations?
A much needed Newcomer rural perspective on digital inclusion & more (newsletter summary post)
It's been a while since I posted a podcast episode. Editing this one reminded me how incredibly insightful, experienced, and committed you all are in the Immigrant and Refugee-serving sector.
The State of Humanitarian and Development Cybersecurity (webinar recording)
This NetHope event explored data from the report, key themes and takeaways for INGO leaders, digital teams and stakeholders in the donor and policy ecosystem. Presenters shared their reflections on cybersecurity challenges and discussed steps needed to address the growing challenge facing digital humanitarian and development actors.
Evaluating your transition to hybrid service delivery (newsletter summary post)
Two years ago I moderated a panel focused on measuring virtual service delivery for the Peel Newcomer Strategy Group. We asked the question: How do I know my transition to virtual service delivery is effective? It was a great discussion with many resources shared. This year I'm happy to share a better answer.
Transparency and accountability should be by design
I recently attended an IRCC consultation focused on “Client Service Excellence.” The background paper they shared referenced below is here (and embedded down below). I haven't been asked to not share it, so I'm sharing it here with my thoughts.
How do you know your transition to virtual service delivery is effective? The WESO toolkit can help.
In this post I'm providing some background information about how the evaluation toolkit was created and why you should connect with the WESO team soon to learn more about and implement it in your organization.
A Model Cybersecurity Policy for Nonprofits (webinar recording)
How can we move past paralysis and anxiety to joy and innovation when it comes to cybersecurity in the nonprofit sector? In this conversation, Jason Shim (CCNDR) and Omar Yaqub (IslamicFamily) explore a model cybersecurity policy for nonprofits and share practical steps you can implement to support your team.