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On the organizational side, you work with your clients' personal identifiable information. You know that it should be kept under lock and key in your office, but what does that mean online?

I read an interesting article recently from the Ontario College of Social Work that discussed "cultural humility" as an essential skill for Social Workers to acknowledge, achieve, and continue to develop throughout their careers.

All three levels of government have embarked on digital/innovation overhauls of the way they serve the public, with the first common element to think of the client first and have them in mind when creating or revamping anything they do. If they can do it, so can we.

When it comes to looking at technology to serve clients in the immigrant and refugee-serving sector the conversation, and literature, spans almost two decades. This is a chronology of these conversations and related literature.

If you’ve been in the sector, you’ve heard stats thrown around about how only about 40% of newcomers actually access settlement services. Here’s a summary of some research where those numbers come up.

We're aware that we need cultural humility, but what about technology humility? Too often our interactions with techies leaves us feeling frustrated, less-than, and no further ahead in understanding how to address our tech challenges. Perhaps we need to work with committed public-interested technologists who have embraced tech humility...

If you’ve been in the sector, you’ve heard stats thrown around about how only about 40% of newcomers actually access settlement services. I’ve compiled a summary of some research where those numbers come up. You can download a bunch of reports with more detailed information. This isn’t meant to be the definitive list, just useful reports I’ve found on the topic.

I’m excited. Are you excited? If you’re interested in staying up to date about the latest research about newcomers, you should be. I recently discovered that IRCC has an email list where you can get up to date research information directly from the IRCC Knowledge Management – Research and Evaluation department. You'll want to check it out.

“I always thought it was a scary buzzword so I never really used it. But before coming here I looked in the dictionary and I realized that it means to interrupt (an event, activity, or process) and to drastically alter (the structure of something), to change. So I was like, okay, that’s not that scary after all.”

Much of the current writing on AI is about how AI will replace some human functions, but just as much on how important humans will remain (and perhaps more so) in the future. Current writing also emphasizes the importance of the choices we make now about AI, innovation and technology. It’s not all quite as out of our control as the tech bros might want you to believe.