A Good Idea in Settlement & Inclusion

Empowering Newcomers to Succeed: Service Delivery Improvements Through the Development of Digital Tools

Posted on: March 24, 2023

In this project, Norquest College "developed a series of self-assessment tools to streamline access to services in the settlement sector. The resources have also been designed to help measure digital literacy skills among newcomers, settlement service practitioners and LINC instructors."

This webinar recording provides a useful overview of the project, findings, and outcomes:

Resources created by the project include:

You can download a literature review they conducted that synthesizes current and past research on how service delivery modalities impact different types of learners and a final report with their findings.

Highlights from their findings:

  • Overall, service providers agreed that the assessment tools were easy to use and that the questions were easy to understand. In addition, they agreed that the assessment tools helped them better understand their own digital literacy.
  • About 79% of Newcomers expressed that the assessment tools were easy to access online and that they understood the purpose of the assessment. The tools provided recommendations on the best service delivery modality for each respondent based on their personal circumstances and goals. Approximately 75% of those who tested the tools strongly agreed that the result of the assessment was accurate.
  • Overall, Newcomers were satisfied with the assessment tools. Over two-thirds (67%) indicated that they were likely going to follow the suggested modality given to them (i.e., in-person, online, or blended learning). Almost the same number of respondents (64%) indicated that they were likely to use the assessment tools again in the future.
  • The assessment tools were found to be helpful to Newcomers, and about 61% of those who tested them indicated that they would recommend the tools to their friends and family.

Recommendations and Further Research

  • Additional research is needed to understand the impact of different service delivery modalities. While our tools were developed based on existing knowledge, it should be noted that this remains very limited, especially in relation to adult language learners. A longitudinal study that examines and validates our assessment tools would be necessary to understand the long-term impacts.
  • Research on service delivery modalities and digital literacy among learners often covers results from post-secondary institutions and rarely focuses specifically on the needs of newcomers and/or adult language learners. Additional research is needed to understand how different digital literacy tools impact this demographic.
  • Additional training, resources, and time is needed among settlement practitioners and LINC instructors to support them in adapting to emerging technologies and to assist them in acquiring the skills they need to support newcomer clients.

Summary

In this project, Norquest College developed a series of self-assessment tools to streamline access to services in the settlement sector. The resources have also been designed to help measure digital literacy skills among newcomers, settlement service practitioners and LINC instructors.
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