Presenter information

YMCA of the National Capital Region

Promising Practices:

Black woman working in front of laptop, with text overlaid on image that reads Evaluating your hybrid services, there's a toolkit for that
Evaluating your hybrid services, there's a toolkit for that
Published on: May 29, 2023
The YMCA of the National Capital Region’s project, Wired: Evaluating Settlement Online (WESO), is a research-based program that addresses the challenges/barriers that service providers and newcomer clients face in delivering/using remote and hybrid services. The project is uncovering evidence-based practices that Settlement Service Provider Organizations (SPOs) find promising in delivering remote/hybrid services and engaging clients, creating a toolkit/framework and resources for SPOs to evaluate the effectiveness of your service delivery and adapt your models accordingly to improve services, and creating a network of knowledge and promising practice sharing.
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