Publication Author information

GSMA

Publications:

Racialized man looking at smartphone, with text overlaid on image that reads Language and Digital Humanitarian Action: The state of inclusion and exclusion for marginalised language speakers in digital humanitarian services (2024)
Language and Digital Humanitarian Action: The state of inclusion and exclusion for marginalised language speakers in digital humanitarian services (2024)
Published on: May 14, 2024
This report highlights the language limitations of most digital humanitarian services, leaving millions of crisis-affected individuals excluded. It demonstrates the demand to make services available in the language that people need. Researchers propose a collective approach to language technology development. Researchers analyzed the barriers to inclusion in digital humanitarian services and identified best practices and potential solutions.
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Racialized family sitting together looking at smartphone, with text overlaid on image that reads The digital lives of refugees: How displaced populations use mobile phones and what gets in the way (2019)
The digital lives of refugees: How displaced populations use mobile phones and what gets in the way (2019)
Published on: November 4, 2023
This report aims to build an evidence base of how mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid to refugees. The report provides humanitarian organisations and MNOs with unique insights and direction on how to work together to digitise humanitarian assistance and ensure the benefits of mobile technology are shared equally by all.
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COVID-19 and digital humanitarian action - Trends, risks and the path forward (2021)
COVID-19 and digital humanitarian action - Trends, risks and the path forward (2021)
Published on: August 20, 2021
The goal of this report is to look at how the Mobile for Humanitarian Innovation (M4H) portfolio shifted or maintained services in humanitarian contexts using mobile technology, and how  MNOs engaged in this process. It also explores current trends in digital humanitarian programming.
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The Importance of Mobile for Refugees: A Landscape of New Services and Approaches
Published on: February 22, 2020
There are wide-ranging lessons that can be shared across sectors and regions on the challenges and opportunities of providing mobile connectivity and services to this segment of the population which will be explored in this report.
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