Publication Author information

Jingzhou (Jo) Liu

Publications:

From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
From Silos to Solutions: Toward Sustainable and Equitable Hybrid Service Delivery in the Immigrant & Refugee-Serving Sector in Canada
Published on: May 27, 2021
This report presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.
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Settlement Sector and Technology Task Group Preliminary Report (2020)
Settlement Sector and Technology Task Group Preliminary Report (2020)
Published on: February 2, 2021
The Settlement Sector and Technology Task Group (coordinated by AMSSA, reporting to IRCC’s National Settlement and Integration Council (NSIC)) is working to discover, examine, and learn about the settlement sector’s needs to successfully implement digital and hybrid service delivery models.
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