In this report, the authors surveyed more than 1,500 people who have used programs staffed by Digital Navigators, and interviewed the leaders of more than 40 Digital Navigator programs to understand and evaluate the role impact Digital Navigators have had on addressing the digital divide.
They found that:
The report provides additional information about outcomes that address the digital divide, but also increase digital inclusion among marginalized and vulnerable groups. The authors also outline the importance of scaling Digital Navigator programs up to be able to serve even more people.
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