Search Results

Communication and information are an essential component of people’s lives. For migrants, the need to communicate and access information is essential to successfully complete their journeys, keep connected with family and friends back home, make new connections in their host country and access the right information to ease the transition into the host country.

Sectors and organizations are increasingly being asked to create their own data ethics standards, practices, and procedures. Organizations require the skills to gain meaningful insights from data in order to unleash the strength of data. Measuring service delivery outcomes in a hybrid service model practice requires a different lens than simply the quantitative one.

Simply described, a hybrid service delivery model suggests a combination of in-person and online/remote (digital and non-digital) services for newcomers to Canada. It occurs when services are offered in-person as well as at a distance. It is both a tool and strategy that guides Settlement practitioners to determine how technology can be used effectively in service delivery, while ensuring support and room for in-person support.

Addressing digital inclusion is complex. It requires recognition of the challenge and sustained effort to address it. There is no single strategy or method that could address all populations’ needs. Instead, localization and customization of different programs in Service Providing Organizations (SPOs) requires flexibility. Digital inequity is multifaceted, and intersects with culture, gender, age, class, and educational background.

This Language Advocacy Day panel focused on promising practices and lessons learned during the past year, including gaps and unaddressed issues, as well as the creation and distribution of effective multilingual information.

February 22-28, 2021, was cybersecurity week in Scotland. There were many interesting events and knowledge sharing resources. Among them, the Scottish Council for Voluntary Organisations (SCVO) ran a number of nonprofit-focused workshops.

In this keynote presentation at the 2021 Pre-Arrival Virtual Conference I spoke about a future connected to our values and vision, which is not so much disruptive, but 'constructive innovation.' A future where newcomers are supported through our collaboration, using systems that help them, and us.

How do I know that my transition to virtual service delivery is effective? What did I get right? What didn’t I get right? By what standards or guidelines can I compare how my transition to virtual service delivery compares to what is considered best practice?

This is a short list of existing and useful materials in and outside of the sector related to digital and hybrid service delivery. The list is merely at a starting point.