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This article makes a case for understanding the experience and needs of immigrants and refugees with using virtual care in relation to its ability to deliver compassionate care—that is, characterized by trust, dignity, positive patient-provider relationship, empathy, and respect. Authors propose using intersectionality as a framework for this inquiry. By understanding if and how immigrants and refugees experience virtual care through a compassionate lens, we can ensure that their perspectives and needs influence how we design systems of care.

The articles in this series should provide you with some inspiration and ideas. You should want to learn more about the projects and research. Hopefully they will encourage you to share what you’re working on. There is so much innovation in our sector. Too much of it stays under the radar. With this publication, we’re looking to reveal some of the innovation to you. Let’s make this a starting point for an ongoing sector conversation.

As Artificial Intelligence grows in usage in society, what does it mean for nonprofit and philanthropy? How should we feel about it? How would we use it? Can it take on some tasks like grant applications? What are the ethical and equity considerations? Will it take over our jobs?

I’m always inspired when I chat with folks in the sector, but this Metropolis Conference session reminded me of the incredible wisdom, knowledge, and passion that exists if we just ask! I'm sharing what we did and what we learned here to try to keep the conversation going.

This article is my presentation for Wellesley Institute's Community Knowledge Program webinar. Instead of slides, I've decided to take participants on a web journey through my Knowledge Mobilization approach.

IRCC presented the findings from this sector survey at the March 2021 Metropolis conference. They have never released a report of their findings other than in this and maybe a couple of other presentations. And it's useful information for the sector as well as data for those also doing related sector research.

This February 2023 Pathways to Prosperity workshop highlighted several initiatives that address the need for online and hybrid language service delivery options for adult immigrants.

If you don't already watch Last Week Tonight to get explainer videos about high profile news stories with a comedic twist, I'm here for you. Below is a recent video he did providing a fantastic introduction and explanation of AI. Like his other videos, he makes a complex topic accessible, understandable, covers all sides of it, and makes you laugh.

I read a good article that moves past AI and ChatGTP sensationalism and has lessons for our Immigrant and Refugee-serving sector. Focused on lawyers and AI in the law, the conclusion here makes sense for us as well. Throughout the text below, when you read "legal profession" think about "Settlement Practitioners."