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The Future is Now: Strengthening High-Quality, Inclusive and Innovative Hybrid Service Delivery (2022)
Published on: June 1, 2022
This report uses recommendations highlighted during the past two years to lay the groundwork for the sector to reimagine how services are designed and delivered in order to increase sector efficiency, capacity, flexibility and service delivery.
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Client Management Solutions For IRCC-Funded Settlement Agencies (2022)
Published on: May 28, 2022
Researchers looked at the landscape of technology solutions available to immigrant and refugee-serving agencies, focusing on Customer Relationships Management (CRM), Case Management, Non-profit Software, Database Information Management Systems (DIMS), and Digital Business Platforms.
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