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The Future is Now: Strengthening High-Quality, Inclusive and Innovative Hybrid Service Delivery (2022)

Posted on:
June 1, 2022

The National Steering Committee on Technology (NCST), a committee aimed at using technology to better the Canadian settlement sector through the provision of improved services to newcomers. The committee includes 18 general members and 5 observing members representing settlement and integration sector service providers, stakeholders, and federal, provincial-territorial government.

The Future is Now: Strengthening High-Quality, Inclusive and Innovative Hybrid Service Delivery report uses recommendations highlighted during the past two years to lay the groundwork for the NSCT’s strategic plan. The report’s key recommendations identify the committee’s four goals and their priorities.

The four goals outlined were as follows:

  • Strengthening the Hybrid Service Environment
  • Enabling Innovation
  • Mobilizing Knowledge
  • Ensuring High-Quality and Inclusive Settlement Services

The key conclusion of this report was that organizations and investors in the sector should work together to reimagine how services are designed and delivered in order to increase sector efficiency, capacity, flexibility and service delivery. This would be done through the committee’s recommendation of using hybrid aspects to improve these services.

French download - L’avenir, c’est maintenant : Renforcer la prestation de services hybrides de haute qualité, inclusifs et novateurs

NSCT-Report-Final-EN-Apr-29-2022

Summary

This report uses recommendations highlighted during the past two years to lay the groundwork for the sector to reimagine how services are designed and delivered in order to increase sector efficiency, capacity, flexibility and service delivery.
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