Publication Author information
Published on: June 1, 2022
This report uses recommendations highlighted during the past two years to lay the groundwork for the sector to reimagine how services are designed and delivered in order to increase sector efficiency, capacity, flexibility and service delivery.
Published on: May 27, 2021
This report from the Settlement Sector and Technology Task Group presents findings, insights, and recommendations generated through a comprehensive exploration of hybrid service delivery over 6 months in the immigrant settlement sector in Canada. The report analyzes the unique experiment in digital service delivery created by the pandemic and reviews sector innovation and collaboration while providing a roadmap for the sector and its largest funder, Immigration, Refugees, and Citizenship Canada (IRCC) towards a hybrid service delivery model.