Publication Author information

Dr. Gillian Kerr

Gillian Kerr is an organizational psychologist specializing in monitoring and evaluation systems, policy analysis, process improvement, and program evaluation. Her practice now focuses on the implementation of open source evaluation and monitoring systems using the Service Information System (SIS) and DHIS2.

She has assisted dozens of organizations to develop evaluation frameworks, logic models and/or performance monitoring systems. She was Vice President of United Way of Greater Toronto, and a member of the United Way of America Outcome Measurement Task Force that created the influential evaluation measurement toolkit used worldwide since 1999. She uses methodologies based on human service evaluation and policy analysis, integrating them with process improvement and systems perspectives.

Previous positions have included front-line roles in health and social services, including rehabilitation counsellor and clinical psychologist, and Vice President of an IT firm. She developed several programs serving people with disabilities, including an AIDS prevention service, a pre-vocational program for Deaf adults with minimal language skills, and a community mental health clinic.

Past clients have included Citizenship & Immigration Canada, Ontario Ministry of Health & Long Term Care, Human Resources Development Canada, Industry Canada, Yahoo Canada, Bell Canada, Microsoft Canada, the Canadian Hearing Society, the Canadian Institute for Health Information, the Canadian Institute for Advanced Research, and the Heart & Stroke Foundation of Ontario.

Publications:

Evaluation of the OASIS Computerization Project
Evaluation of the OASIS Computerization Project - Final Report
Published on: November 26, 2019
In 1997, Citizenship and Immigration Canada’s Ontario Administration of Settlement and Integration Services (OASIS) initiated a Computerization Project to build the capacity of funded agencies. This report provides an evaluation of options for future support.
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