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This report is a synthesis of recent literature on how information can be used to address settlement and integration barriers experienced by newcomers to Canada.

In this paper, the authors examine the role of social media in facilitating and building transcultural communication and connections for forced migrants in today’s contexts of resettlement. The authors' focus is on recently resettled Syrian refugee youth in Ottawa, who arrived in Canada as part of a federal government resettlement initiative in 2015-2016.

Due to the unprecedented dependency of refugees on ICT, the authors investigate how e-learning can be used to support refugees in the integration process and contributes to their social inclusion into the host country.

This paper argues that instead of trying to make ICTs fit with a linear conceptualisation of impacts and an often economistic view of development, the field of information and communication technologies for development (ICT4D) should be used as a prime example of a development process which has to be analysed in a systemic and holistic way.

The goal of this paper is to ensure that settlement agencies have the capacity to fully partner with governments in designing policies and programs to meet the emerging challenges facing newcomers and the communities in which they settle. This is not, presently, the case.

By linking current research and relevant policy implications, this paper also provides a comprehensive picture of the potential role that technology (both existing and emerging) can have in improving child and youth mental health (CYMH) services in Ontario.

This report focuses on the work undertaken by the Information and Communications Technology (ICT) Committee of the Agency of the Future (AoF) Project. The AoF Project is a national initiative being developed collaboratively by the Pathways to Prosperity research consortium, settlement service providers and settlement umbrella associations.

At a workshop a couple of years ago, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn't much overlap between groups. This suggests the richness of human service work, as well as its complexity.

Many thanks to AMSSA in British Columbia for having me present this workshop to settlement and language workers across the province. I'm definitely not a marketing expert. But, like making technology, or any service choices, it all comes down to being strategic and knowing/understanding your client.