25 Years of Digital Transformation in the Settlement Sector: Past, Present and Possible Futures
Published on: April 1, 2023
The articles in this series should provide you with some inspiration and ideas. You should want to learn more about the projects and research. Hopefully they will encourage you to share what you’re working on. There is so much innovation in our sector. Too much of it stays under the radar. With this publication, we’re looking to reveal some of the innovation to you. Let’s make this a starting point for an ongoing sector conversation.
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Digital capacity for Immigrant & Refugee-serving organizations
Published on: January 3, 2023
Recently I presented a "lightening talk" at the Future of Good's Dismantling Digital Barriers Summit. The Summit sought to understand "what is digital equity? Who is left behind? And how do we close that gap?" It's a topic that has taken on increased importance in our sector. I thought I'd share my speaking notes.
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Newcomers and the digital divide (2022)
Published on: November 28, 2022
This report explored how the digital divide has impacted Canadian newcomers, particularly during the COVID-19 pandemic.
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The future of digital/hybrid service delivery (hint: it's digital inclusion)
Published on: November 8, 2022
I was invited to be part of an Access Alliance Fireside Chat about Digital Inclusion during their staff professional development day. I was honoured to speak and discuss with Ibukun Abejirinde who is doing super interesting research on virtual care and Newcomers, and Jay Shaw, who is also doing super interesting and relevant work and research on virtual care technologies and new models of integrated care. These are my speaking notes.
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Digital Equity and Inclusion Networks in Canada. What am I missing?
Published on: September 22, 2022
I'm looking for something I can't readily find. I assume it exists, but it's not jumping out at me. Do we have any sort of networks, discussions, communities of practice focused on digital inclusion here in Canada? There are efforts, networks, and ongoing discussions elsewhere. But I'm not aware of a Canadian effort to create pan-Canadian networks, discussions, communities of practice focused on digital inclusion here in Canada. It seems like we should have one.
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Strengthening Hybrid and Digital Service Delivery: Models for consideration
Published on: July 30, 2022
In this session with the Peel Newcomer Strategy Group, I was invited to speak about how organizations can advance the collective conversation on hybrid and digital service improvements regionally and where we might see opportunities to align with recent recommendations of the National Steering Committee on Technology (NSCT) focused on the Canadian settlement sector.
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A Human Approach to Closing the Digital Divide (2022)
Published on: June 29, 2022
In this report, the authors surveyed more than 1,500 people who have used programs staffed by Digital Navigators, and interviewed the leaders of more than 40 Digital Navigator programs to understand and evaluate the role impact Digital Navigators have had on addressing the digital divide.
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Digital Champions – Bringing a Digital Inclusion and Equity Initiative to the Canadian Settlement Sector
Published on: June 25, 2022
As part of the ACS-Metropolis Institute's Envisioning the Future of the Immigrant Serving Sector project the Digital Champions pilot will bring this Digital Inclusion and Equity initiative to the Canadian Settlement Sector.
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Valuing equity first - digital exclusion, inclusion, and literacy
Published on: June 16, 2022
Yesterday I co-presented with Jennifer Chan from the Department of Imaginary Affairs at the The Regional Diversity Roundtable's conference Centering Diversity for Workplace Equity: Imagining Collective Futures. Our focus was on valuing and centering equity in digital transformation. We had a rich, nuanced, and interesting discussion with participants and I wanted to share my part of the presentation here.
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