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This paper outlines the importance of digital equity, the urgent need for a digital equity strategy, and the actions stakeholders must take to realize digital inclusion across the province. Understanding the role that each level of government must play to accomplish this will help clarify our calls to action and formulate the needs communities and community‐based organizations must advocate for.

This report discusses the rapid shift to online delivery of settlement services as COVID-19 took hold, outlining some of the major challenges during the first eighteen months of this transition in the Immigrant and Refugee-serving sector.

When it comes to digital literacy resources there seems to be a tendency to try to create new materials. There are so many excellent resources out there, many created during the pandemic. Let's build on each other's work, share openly, and complement, translate, edit for clear language resources instead of creating the same thing over and over again. Here are some useful starting points.

We'll do what we always do, which is to be resilient and innovative in the face of uncertainty and adversity and lack of leadership when it comes to digital. I hope to play a small role in working with the sector on all of that, but it's up to all of us to share, learn, work, and build together.

High-quality and inclusive settlement services means that newcomers are at the centre of the design and delivery of settlement services, and can quickly, easily, and inclusively access services online and in-person.

Strengthening hybrid service delivery means that the settlement sector consistently fosters an enabling service environment characterized by a shared vision of digital transformation, and the baseline capacities, infrastructure and culture needed to achieve that vision.

Let’s reconceptualize what Settlement Services are from the newcomer viewpoint, with newcomers at the centre. It’s not agencies delivering programs and services. It’s a service designed to provide Immigrants and Refugees (and increasingly those with temporary or no status) with accurate, relevant information and supports, so that they can make informed decisions about their new life in Canada and begin the integration process - including preparation before arrival.

According to a new report from Twilio.org (the nonprofit arm of Twilio), 89% of nonprofits say digital communications are critical to achieving their organization's mission. And, while this is the case, much still needs to be done in nonprofits to move towards successful digital transformation.

As part of the ACS-Metropolis Institute's Envisioning the Future of the Immigrant Serving Sector project the Digital Champions pilot will bring this Digital Inclusion and Equity initiative to the Canadian Settlement Sector.