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This webinar, hosted by Peel Newcomer Strategy Group with support of Digital Transformation committee of the Executive Council of Peel-Halton Settlement Partnerships, is designed to share knowledge and discuss the potential impact of Artificial Intelligence. This is the first session in a 4-part webinar series exploring the transformative potential of AI in newcomer-serving sector, with a special focus on how AI can enhance our services and operations.

The use of AI notetakers and AI scribes in the context of community, human, and health services has come up as an area of excitement and concern. Many people are starting to use them and there are concerns about privacy, control over meeting notes and artefacts. Many have been using them without having any policies in place. There is a desire to have some useful and practical guidelines and policies in place. In this article I'm providing some useful articles and sources that I have found to provide an overview of the issues that service providers should be aware of.

This research explores the potential risks and ethical concerns associated with the use of general-purpose large language models (LLMs) like ChatGPT in the Newcomer-serving sector. It examines how these AI tools could impact immigrants and refugees if used without proper customization and safeguards.

Ensuring the long-term health and well-being of immigrants in Canada is vital for human rights, social justice, and the sustainability of Canada's health system and economy. This April 2024 IPAC event explored what affects immigrant health, aiming to gain a deeper understanding of the issue. Panelists identified opportunities for collective action across sectors and geographies to enhance the long-term health outcomes of immigrants in Canada.

I originally presented this at the Arab Community Centre of Toronto's Josoor Project Conference in March 2024: "Digital Inclusion: From Research to Application - Opportunities, Challenges and Strategies." You can view the video as well as read my full remarks in text.

Your audiences are increasingly reading your reports and PDF documents on mobile devices. You should want them to be as readable and accessible as possible on smartphones as they are on devices with larger screens. I've posted a number of publications on my site recently that are not at all mobile-friendly. Don't make that mistake. So here are some tips to keep in mind to ensure that the people you want to read your documents can and will.

This February 2024 webinar explored WhatsApp's potential to enhance your nonprofits communication strategies. Presenters provided an overview of the skills needed to seamlessly incorporate WhatsApp's functionalities into their operational and outreach endeavors.

Earlier this year, Jennifer Chan and I surveyed the Canadian immigrant and refugee-serving sector to find out how you are doing, both individually and organizationally.  In today's post, we asked front-line workers and organizational leaders to agree/disagree with some statements.

In this newsletter update I provide links to a number of upcoming events related to digital transformation, along with tech-related news and reports, and some immigration and diversity-related stories.